Senior Technical Operations Engineer

Summary/Objective

The technical operations engineer is responsible for operating, troubleshooting, and maintaining mission critical infrastructure which requires advanced level Linux server administration, scripting, and configuration management in a 24/7 environment. This role requires proactively monitoring all aspects of the platform including hardware, network, and software and being able to respond quickly and effectively to any issues.

Essential Functions/ Responsibilities

• Proactively monitor all aspects of the platform including hardware, network, and software
• Identify, respond to and resolve incidents quickly and efficiently
• Diagnose and troubleshoot complex problems spanning servers, networks, and applications
• Plan, schedule, and deploy upgrades to infrastructure (hardware and software)
• Maintain a secure operating environment by adhering to established standards
• Propose, participate in and lead projects to support explosive business growth
• Propose and work on automation projects to drive operational efficiencies
• Participate in the on-call rotation to support the 24/7 environment

Required Skills:

• Minimum of 5 years of related work experience
• Proven experience working in a 24/7 SaaS environment
• Deep understanding of Linux administration
• Scripting or programming ability in one or more of Python, Ruby, Bash
• Proven experience with configuration management tools like Chef, Ansible, or Salt
• Working knowledge of SQL and NoSQL databases
• Deep understanding of TCP/IP, DNS, DHCP and proven ability to debug network issues
• Experience with monitoring and alerting tools such as Nagios, Grafana, Kibana
• Solid understanding of Docker and containerization technologies

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, during normal business hours. This position will also participate in on-call rotation which will be 2 weeks of primary and 2 weeks of secondary. This is offering 24/7 support for the platform during these rotations. Typically, this is 4 out of every 8 weeks.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.

An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.