Joolz Reviews

Terrible experience so far. We’ve ordered a stroller and since 8th of October we don’t know anything anymore about it, but never arrived and we don’t get any updates. Furthermore we tried contacting Joolz many times and we haven’t gotten a reply, so far feels like a scam..

Date of experience: October 22, 2024

Is there anyone working at customer service? I ordered a footmuff almost 3 weeks ago - on the website it said in stock and to be dispatched within 5-7 working days. This has passed and I have contacted customer service on two occasions and have heard not got a response.

Date of experience: October 20, 2024

Just returned from a trip, and I'm glad I chose this stroller. It folds quickly with one hand, is convenient, very lightweight, and comfortable. The mesh on the canopy is perfectly positioned to keep an eye on the baby while they sleep. The brake pedal works flawlessly with no fuss. I had to buy a footrest separately, and its design is a bit questionable, but overall, everything is great!

Date of experience: August 11, 2024

Dear Joolz team,

you advertise lifelong warranty, but in truth, when something is wrong, your dealer just says it’s not your fault. For strange stains on stroller, it is suncreams fault (I don't know about you, but I don't put suncream on my stroller). When I wrote official complaint directly to you, I got no answer. Last email 17.6.2024 - 3 months later still no answer.

Joolz Geo3 is not a bad stroller, but I would expect more for the money I paid for the stroller.

Best regards,

Lara

Date of experience: September 24, 2024

Brake doesn’t lock properly which is a safety issue. In order to raise a warranty claim I need to send videos however this issue is intermittent so hard to get a video of this.

Date of experience: September 05, 2024

Aer+ ideal for city walk-up

We originally bought the Aer+ for two upcoming trips now that our daughter is 9 months old and too heavy to carry. The silver lining however has been the ease of use in getting in/out of our front door, which is separated from the sidewalk by two sets of stairs and a gate. Our Uppababy Vista, while fantastic, is too large and heavy to do this on one's own easily, especially while also managing a large dog. Highly recommend for city dwellers looking to simplify a quick pop-out from the house.

Date of experience: March 07, 2024

During the flight one of the front wheels of our Joolz Day+ was lost. Turns out it's very difficult to find spare parts. Official website has limited availability
and wheels are not cross-compatible between models, making buying on classifieds difficult.

Luckily, after contacting support we were sent a set of wheels, so that we can continue using our stroller. Thank you!

Date of experience: March 17, 2024

The Aer+ was actually third on the list of purchase possibilities for a quick folding, light travel stroller. I would urge anyone wanting a lightweight, beautifully constructed and simple to fold stroller to test this one. The other two main contenders, and two others in the same price area, were actually no competition at all. To be fair, one came close.
Purchased in Ocean Blue, overall looks are attractive and strong without being heavy. A comfortable reclining or flat seat, a wide sun/rain canopy and optional foot rest make for relaxed walks with plenty of storage space in the under seat basket.
Main advantages of this stroller are the light weight and small folded size. Topping the list is one handed folding and steering. Ideal for solo travellers.
Service was excellent. 5-7 days is promised but ours arrived in 4.

Date of experience: May 07, 2024

I have ordered rain cover, mosquitoes protection and cup holder for our Joolz Day+ stroller. Everything from this company is really good quality and easy to use. I like minimalistic but modern design. I didn’t use mosquitoes protection yet but rain cover saves on rainy days, easy to put on and I am sure can work for all strollers not just Joolz. Cup holder sometimes falls when entering narrow doors, but in general a very useful accessory to keep my hands free while keeping my drink in easy access. I also appreciate their packaging that can be reused.

Date of experience: February 10, 2024

Very easy buying process and quick delivery. Only return system is requires improvements since you need to log in back to your account and see your status after few day. This should be more automated and shipping label should be send automatically to the email in same hour. Besides that all good. Very good quality & design of the products

Date of experience: February 25, 2024

When I ordered from the website, one of the items was backordered but I ordered it anyway. I ended getting both items together which I'm super happy about that.

Date of experience: August 11, 2024

Fantastic travel buggy (AER+) that comes with a travel bag and raincover. It goes in the overhead compartment which many will question when you get to the plane as it doesn't look like it can fold that small. Everyone is always amazed when they see it folded up!! Extremely light to push with 1 hand and with adapter can attach my Maxi Cosi carseat which was a godsend on holiday. I now use the pram for short trips to the shop in the UK instead of using my icandy which is bulky and heavy but better for longer walking trips.
Worth every penny but I think the bar should come as standard instead of paying extra.
The only downfall is the raincover which slips off the top of the pram when it windy.

Date of experience: March 14, 2024

I bought the summer seat for my day+ pram on the 04/08 for the hot weather and I am still waiting for delivery which was supposed to be 5 to 7 days! It is now 21/08 and still no delivery. I am very unsatisfied customer and so is my baby!!! 😢

Date of experience: August 04, 2024

After some due diligence, as it's our first child, we chose for Joolz, and how happy are we with that outcome! Comfortable suspension, easy to fold, big shopping basket and - most important of all - clearly very comfortable as our son loves to do naps in the buggy during city walks. A buggy we'd be happy and confident to recommend!

Date of experience: July 14, 2022

Ordered the Joolz Aer+ belly bar - this wasn't delivered to my house and ended up being sent to a Parcelly location.
They returned the parcel to Joolz after 3 days (not sure why as I was never told there was a deadline to collect).
I've emailed Joolz to send an update and re-deliver my parcel over a week ago and no response.
I have paid for the belly bar and received no product or communication.
None of the tracking links working either.

Date of experience: April 21, 2024

Overall awesome, easy to navigate website, obviously labeled compatibility. I wish my cart items remained in my cart (if I left my cart alone for even a few minutes and returned to this mobile web browser, the cart would again be empty). This could be me rejecting cookies but the necessary ones should cover this.

Date of experience: February 19, 2024

Airline lost the clip on seat for our Aer+ buggy board while in transit. I contacted Joolz enquiring about availibility of the seat to purchase as a spare part. It was not available in the UK but they offered to ship it to the Czech Republic (where we are currently on holiday) instead. Within a week we recieved a new buggy board seat - hustle free and completely free of charge! I am absolutely amazed with the positive customer care service we recieved. Thank you, Joolz!!
5+ stars

Date of experience: July 24, 2023

The shipping was fast. It’s aesthetically pleasing, great quality, & super easy to use. No assembly required & ready to go outside of the box. I’m kicking myself for not purchasing this stroller sooner. I like this stroller much better than the Nuna I’ve been using. My little boy is so excited to get pushed in it. I can’t wait to travel with it. I will recommend it to all my mommy friends!

Date of experience: March 03, 2024

Really disappointed in the lack of customer service from Joolz!
We bought the Joolz Aer in May 2023 and we have found that the brake mechanism no longer works properly. We have warranty and reached out to Joolz, they said they would send me a replacement about 3 weeks ago and I only received the buggy bar.
I have emailed every day this week to chase for when I am due to receive the new buggy but have had experienced radio silence from the company.

Date of experience: April 08, 2024

I bought an adaptor to a car seat britax romer; however it doesnt fit my britax romer car seat. It would be grrat to have more information about all models that adaptors can fit, including the newest models.
Also, I bought it at joolz.es website, so at first the comms were in Spanish. Then I received emails in English, Italian and Dutch, which is confusing.

Date of experience: March 21, 2024