SPS

SPS is proud to once again be a reference of excellence and thought leadership within the Swiss-American Chamber of Commerce yearbook. This year, we explore how business processes can be revolutionized by applying Gen AI through the deep insights of our CEO Joerg Vollmer. Published once a year, AMCHAM Yearbook contains the member directory and a comprehensive collection of facts and figures on Swiss-US business relations. It is the premier reference book used by policy makers, politicians, public affairs specialists, diplomats, journalists and companies with business interests both in Switzerland and the US. Read the complete article here: https://sps.news/mdXi6e #AMCHAM #Yearbook #GenAI #ThoughtLeadership #ThePowerOfPossibility

This SPS / NelsonHall White Paper collaboration explores the importance of customer experience to revenue growth and the steps organizations are taking to enhance their customer experience to achieve that growth. The paper is based on interviews with 100 Customer Experience executives. These were equally split between the U.S., U.K., Switzerland, and Germany. The White Paper covers: 📈 Organizations’ current challenges and pain points in using customer experience as a growth driver 📈 Their vision of the future of the customer experience as a driver of growth for their enterprise 📈 The changes that need to be made to the customer experience function and CX technology landscape to support their vision for the future customer experience 📈 Their attitudes towards using third parties to transform their customer experience delivery For a deeper understanding of how to achieve growth through customer experience, be sure to download your copy of the White Paper here: https://sps.news/q7Rd1K #CX #EX

Are you ready to win the race in the business world? 🏁 When staying ahead is tougher than ever, agility is crucial. Companies can gain a significant edge by leveraging strategic partnerships and outsourcing business processes. This approach not only provides access to cutting-edge technology and global expertise but also enhances scalability and flexibility. Why settle for less when you can accelerate growth and adaptability through smart alliances? Take the lead in your industry by embracing agility. 👇 https://sps.news/MhCBzE #BusinessSuccess #Agility #StrategicPartnerships #Outsourcing

Growing your business isn’t just a goal- it’s a challenge that requires the right strategies. Here are some key insights to help you succeed in a hybrid and dynamic work environment: 🌐 Creating Smart Hybrid Workplaces In today’s ever-evolving business landscape, the challenge lies in empowering employees, whether they are on-site, remote, or collaborating with external partners. The key is to implement customized solutions that enhance collaboration and delight customers, creating a seamless work experience for all. 🔧 Optimizing Office Logistics Efficient daily operations are essential for any successful organization. By leveraging expert talent and cutting-edge technology, companies can optimize their on-site logistics, allowing teams to focus on their core competencies and deliver exceptional value to their stakeholders. 💼 Redefining Business Support Non-core processes can often divert focus from what truly matters. A flexible approach to managing these processes is vital, ensuring that businesses can concentrate on their primary goals. The right support framework adapts to the unique needs of each organization, providing the necessary foundation for sustainable growth. Explore innovative strategies to transform your workplace into a hub of productivity and innovation: Learn more: https://sps.news/lHctwC #EnterpriseWorkplaceSolutions #HybridWorkplace #OfficeLogistics #BusinessSupport #Growth #ThePowerOfPossibility

The week may be nearing its end, but opportunities at SPS are just getting started. Don’t miss out on our latest job openings- a chance to advance your career with us. Find out more and apply now at: https://sps.news/0Kja1H #SPS #career #joinourjourney 📸 credit: Austin Chan

This SPS / NelsonHall White Paper collaboration reveals that 2 in 3 organizations will involve third parties in developing a superior customer experience. The key areas where organizations will look for assistance are reimagination and customer journey optimization, leveraging technology, and speeding up customer communication. There is an especially strong emphasis on the ability to provide an optimized combination of AI, human, and robotic workforce and the ability to provide straight-through processing of repetitive high-volume tasks. For a deeper understanding of all these topics – as well as the wider challenge of delivering sustained growth through enhanced customer experience – be sure to download your copy of the White Paper here: https://sps.news/YJgOFt #CX #CustomerExperience

At SPS, our approach towards employee wellness focuses not on providing programs and resources to support the health and well-being of employees, but also drives engagement and fosters a sense of community. The programs are crucial for keeping our team engaged and motivated within an inclusive environment that fosters continuous growth while supporting our clients’ success. We are pleased to share that the employee wellness programs delivered by SPS North America have been recognized for excellence by the 2024 Stevie Awards for Great Employers! Congratulations to our HR professionals who deliver these innovative, engaging wellness programs to our team members! Read the complete press release here: https://sps.news/S91gj4 #SPS #EmployeeWellness #StevieAwards

Are you aware that two-thirds of CIOs might miss their 2025 goals? 💡 Understanding the importance of business efficiency before investing in technology is crucial. It’s predicted that two-thirds of CIOs will fail to meet 2025 digital revenue goals due to misaligned investments. Companies transitioning to digital must first address operational efficiency. Without this foundation, technology can become a costly distraction rather than a transformative tool. Prioritizing streamlined operations is essential for maximizing the impact of digital initiatives and achieving long-term success. 👉 Ensure your technology investments are strategically aligned by prioritizing streamlined operations. 👉 Consult with experts to align your business efficiency with your digital goals. Learn how to boost your business efficiency today: https://sps.news/e69rXu #BusinessEfficiency #DigitalTransformation #CIO #TechInvestment

Discover how Germany is reducing mortality rates among chronically ill patients with innovative Disease Management Programs (DMP). In these programs, SPS serves as an intermediary between all involved parties, offering a fully digital & automated platform. 💡 This case study highlights the role of SPS in digitizing and automating long-term patient care for conditions like diabetes, coronary heart disease, and breast cancer. 📊 SPS is responsible for managing efficiently around 10 million documents per year with a high level of automation and integration, following the strict security requirements that apply to patients’ social security data. Check out the full story: https://sps.news/KdBY4O #HealthcareInnovation #DigitalHealth #PatientCare

At SPS, we believe in the power of innovation and excellence. Our vibrant team in Vietnam, with over 1,000 dedicated professionals, operates around the clock to support our clients worldwide. 🌍 🇻🇳 𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗦𝗣𝗦 𝗩𝗶𝗲𝘁𝗻𝗮𝗺? • 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 & 𝗚𝗿𝗼𝘄𝘁𝗵: A dynamic hub with a youthful, educated workforce (average age: 32.7 years). • 𝗖𝘂𝗹𝘁𝘂𝗿𝗮𝗹 𝗥𝗶𝗰𝗵𝗻𝗲𝘀𝘀: Experience a blend of tradition and modernity. • 𝗛𝗶𝗴𝗵 𝗦𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻: An incredible 96% employee satisfaction rate at SPS Vietnam! 🚀 𝗢𝘂𝗿 𝗘𝗱𝗴𝗲: • 𝗧𝗲𝗰𝗵-𝗗𝗿𝗶𝘃𝗲𝗻: Leveraging advanced AI and GDPR-compliant technologies. • 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲: Rapid scalability and full resilience with locations in Ho Chi Minh City and Can Tho. • 𝗧𝗮𝗹𝗲𝗻𝘁 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Empowering future leaders through continuous growth initiatives. 🌐 𝗣𝗿𝗼𝘃𝗲𝗻 𝗦𝘂𝗰𝗰𝗲𝘀𝘀: • 𝟵𝟵.𝟲% 𝗦𝗟𝗔 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 • 𝟵𝟱% 𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁 𝗥𝗲𝗻𝗲𝘄𝗮𝗹 𝗥𝗮𝘁𝗲 • 𝗪𝗼𝗿𝗹𝗱-𝗖𝗹𝗮𝘀𝘀 𝗡𝗣𝗦 𝗼𝗳 𝟴𝟬 Watch our video to see the full story! 🎥👇 #SPSVietnam #AI #GlobalExcellence #EmployeeEngagement