Covisian

🚀 Big news! Smile.CX Academy will have a dedicated Executive Program in 🇨🇴 #Colombia: "Rol de la IA en la Implementación de Soluciones Innovadoras." The application of #AI to value creation and the long-term shaping of new strategies is one of the main themes of the Executive Program, along with understanding and managing the ethical implications of AI technologies. Who will be the expert you learn from in the Smile.CX Academy Colombia executive program? 👔 Jorge Saravia, Professor at Universidad de los Andes, leading authority on creating and evaluating sustainable #growthmodels for companies of all sizes, expert in business process optimization, corporate governance and cutting-edge financial modeling. 👔 Johann Faccelo Osma, co-founder of Biocold Technologies SAS, CTO of Innovation and Technology Inc and associate professor at the Universidad de los Andes, leading expert in #nanoscience and winner of prestigious Latin American Innovation Award in Brazil for his groundbreaking case study. 🎓 The collaboration with Universidad de los Andes - Colombia blends theoretical knowledge and practical insights, resulting of valuable insight to understand how to implementing cutting-edge solutions and making informed, data-driven decisions in high-stakes environments. 🔶 The initiative is promoted by: Universidad de los Andes - Colombia and Virginia Mateos, Global Head of Marketing and Communications at Covisian Group and Director of Smile.CX Academy, a Covisian’s initiative. 🚀 Classes start September 17th in Bogotà! Reserve your spot here! 👇 https://lnkd.in/eytF-dXd #SmileCXAcademy #executiveprogram #DigitalInnovation #AI #GenAI

Launching Smile.CX PRO at #CCW2024 in Las Vegas was a thrill, let’s do it again! 🤩 After the European summer break, we’re back and ready for an incredible lineup of meeting opportunities in the months ahead: Italian Tech Week | 25-27 September | Turin 🇮🇹 Forum Banca | 2 October | Milan 🇮🇹 TTG Travel Experience - ITALIAN EXHIBITION GROUP | 9-11 October | Rimini 🇮🇹 Healthcare Innovation Summit #TIGhealthcare | 10-11 October | Milan 🇮🇹 Service Day | 24-25 October | Verona 🇮🇹 UtilityDay | 19 November | Milan 🇮🇹 And this is just the beginning! 🚀 We’re also planning more events and trade fairs across: 🇮🇹 #Italy 🇪🇸 #Spain 🇨🇴 #Colombia 🇵🇪 #Peru 🇺🇸 and the #US! An exciting season of global networking and innovation is ahead, and we can’t wait to connect with you! Interested in visiting us and reserving a private demo?  Contact us: https://lnkd.in/e4ebesrN

Evolution is at our core. Introducing the 𝐒𝐦𝐢𝐥𝐞.𝐂𝐗 𝐀𝐈 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧 𝐂𝐞𝐧𝐭𝐞𝐫 —a perfect symbiosis of human expertise and artificial intelligence, designed for #CustomerManagement. Launched at #CCW2024 in 🇺🇸 Las Vegas, the Smile.CX AI Operation Center represents an innovative approach to call center operations. By responsibly integrating AI into the Smile.CX PRO software at the heart of the AI Operation Center, we enhance every aspect of #performance while ensuring that humans maintain full control of #operations. 🧠 Technological advancements require a shift in mindset and skills. 👤 Agents evolve into CX professionals, focused on achieving KPIs and delivering personalized experiences to each customer. From the United States to Europe to Latin America, you can explore Covisian solutions at upcoming events around the world. Stay tuned! covisian.com #AI #OperationCenter #CX #BusinessDevelopment

The 2024 🇺🇸 #US Customer Experience Index by Forrester reveals a concerning trend: only 3% of US brands truly prioritize customer needs and satisfaction. 📈 These organizations enjoy significantly faster growth in revenue, profit, and customer loyalty, underscoring the business imperative of elevating CX. Yet, many brands struggle to connect emotionally with customers, which is crucial for high CX performance. #CX quality among US brands is at its lowest point in a decade, among reasons there are: ⭕ inadequate digital interactions ⭕ fragmented customer experiences ⭕ growing consumer concerns about economic conditions. Covisian's solutions can help brands overcome these challenges, elevate their customer experience, drive loyalty, and achieve strategic growth. 🤝 The human touch makes all the difference when trying to reach customers emotionally. While #AI can leverage efficiency. SmileCX PRO makes the best from both: it helps brands to solve customer requests on all channels (voice, chat, email) thanks to AI, increasing First-Call Resolution rates and giving the agent the possibility to focus on customers with specific needs, ensuring a more personalized experience. 📊 #Analytics are crucial in this phase to assure efficiency at any level of the business.  With SmileCX Analytics, brands gain a real-time, holistic view of customer interactions across all channels, supporting agents in maintaining adherence to conversation scripts and improving consistency in communications. Find out more about our solutions for a better CX: covisian.com Read the full Forrester research here: https://lnkd.in/e6wQGxC8

Navigating the complex challenges of #HealthcareCX isn’t easy. Our US CEO, Ramon Tisaire shared his expert insights on how to protect patient relationships by utilizing #AI responsibly in a recent byline for Healthcare Business Today. Ramon discusses how healthcare systems have made significant technological advancements in managing patient scheduling, communications, and related activities but also highlights the barriers these technologies introduce. He explains how healthcare needs to strike a balance between AI efficiency and the human touch to meet patient needs. Check out the full article here: "Responsible AI Is Key To Protecting Patient Relationships" 👉 https://lnkd.in/df5Jv6xc #HealthcareCX #ThoughtLeadership #AI #PatientSatisfaction #CustomerExperience #HealthcareInnovation #Leadership

🗞 From Edge9 by Hardware Upgrade blog: The new paradigm of advanced #CustomerCare - Covisian’s Smile.CX PRO and U-Smile Tables. Discover how augmented reality (#AR) and artificial intelligence (#AI) are revolutionizing the contact center industry and transforming the way we care for clients. Our goal is to resolve customer issues while delivering the best possible experience, achieved through: ✅ Generative AI that excels at finding solutions to problems, ✅ Combined with human sensitivity that allows us to intuit customer emotions, understand the context of their requests, and ensure a satisfying human interaction. Curious to know more? Read the full article here: 👇 https://lnkd.in/eHcKjNmw #CXOperations #Innovation #Technology #ArtificialIntelligence #AugmentedReality

Which #CreditManagement trends will define the 2024-2025 biennium? These are the 3 key points from Banca Ifis Market Watch report for 🇮🇹 #Italy: 💹 NPL and UTP Transactions Market:  2023 saw €30 billion worth of gross transactions in impaired loan portfolios (#NPEs), with non-performing loans (#NPLs) accounting for €23 billion of the total. Sales of Underperforming Loans (#UtP) reached €7.2 billion, marking a decline from the previous year. The secondary market played a predominant role, accounting for 68% of transactions. 🔮 Projections 2024-2025:  For the biennium 2024-2025, the share of the secondary market is expected to exceed 50 %. In addition, the primary market is estimated to remain robust, supported by the goal of maintaining the banks' NPE/total assets ratio around 3 percent. This forecast is supported by the business plans of major Italian banking groups, which aim for an NPE ratio between 0% and 4.4%. 📈 Performance and Acquisitions:  The performance of DBRS-rated portfolios remained stable, with a slight increase from 102.4 percent to 102.7 percent. This positive performance is mainly due to the most recent securitized loan portfolios.  In 2022 and 2023, the impaired credit sector saw 23 extraordinary transactions, resulting in 16 acquisitions and 7 JVs and start-ups of new servicers. These included the acquisition of 100% of Credires by Covisian Credit Management The Market Watch report highlights an evolving marketplace with an illuminating set of data and projections.  In the rapidly changing world of credit management, staying informed about market dynamics is not only beneficial, but essential. The ability to anticipate and navigate through emerging trends can make the difference between driving change and chasing it. Stay updated! Take a look to the full report here 👇🏼 https://lnkd.in/dScTi_nP

Unlock the power of #GenerativeAI and drive business innovation with insights from the industry's top professionals. 👔 Who will guide you in the executive program at Smile.CX Academy #Peru? Among the professors: 👔 Omar Crespo, Chief Technology and Innovation Officer at I4B Consultoria Digital with significant experience in the development of the startup ecosystem across Latin America. 👔 Marthy Ravello Rodríguez, Professor at ESAN Graduate School of Business and Coordinator at the ESAN Innovation Hub, a leading expert in Generative AI, innovation, intellectual property, and technology commercialization. 🎓 ESAN University, Academic Partner, and its Director of Executive Education Eddy Morris, Ph.D. Founded in 1963, it is the first business school in the Spanish-speaking world and the first in Peru with AMBA international accreditation. It is part of the select 5% of schools accredited by AACSB worldwide. 🔶 Virginia Mateos, Director of Smile.CX Academy, a Covisian's initiative, and Global Head of Marketing and Communications at Covisian Group. 🚀 Classes begin in September! Secure your spot now 👇 https://lnkd.in/eBD8qisz #SmileCXAcademy #executiveprogram #DigitalInnovation #AI #GenAI

Learn from the most experienced professionals in the industry how to implement #GenerativeAI in your #BusinessStrategies and drive #DigitalTransformation. Smile.CX Academy Spain, a Covisian's initiative, offers both up-to-date academic knowledge and real-world experiences from executives and managers. 👔 𝗪𝗵𝗼 𝘄𝗶𝗹𝗹 𝗯𝗲 𝘁𝗵𝗲 𝗲𝘅𝗽𝗲𝗿𝘁𝘀 𝘆𝗼𝘂 𝗮𝗿𝗲 𝗴𝗼𝗶𝗻𝗴 𝘁𝗼 𝗹𝗲𝗮𝗿𝗻 𝗳𝗿𝗼𝗺 𝗶𝗻 𝘁𝗵𝗲 𝗲𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 𝗽𝗿𝗼𝗴𝗿𝗮𝗺 𝗼𝗳 𝗦𝗺𝗶𝗹𝗲.𝗖𝗫 𝗔𝗰𝗮𝗱𝗲𝗺𝘆 #𝗦𝗽𝗮𝗶𝗻? Among the professors: 👔 Fernando Rodriguez Alemany, CEO of Q-Vision Technologies Europe and Academic Director and professor of the Senior Management Program Tech & Digital Business. He is a professor of innovation, digital transformation, continuous digitalization and agile methodologies. 🎓 ESIC Business & Marketing School, Academic Partner Founded in 1965, its objective is based on three pillars: the training of highly qualified professionals, the dissemination of a culture of ethical values and the promotion of specialized business research. 🔶 Virginia Mateos, Director of Smile.CX Academy and Global Head of Marketing and Communications at Covisian Group. 🚀 Classes start in September! Reserve your spot here! 👇 https://lnkd.in/e_rJU8xg #SmileCXAcademy #executiveprogram #DigitalInnovation #AI #GenAI

🚀 Do you want your #StartUp to make a real impact? Are you hungry for growth? That’s what you need: 𝗦𝗺𝗶𝗹𝗲 𝗖𝗫 𝗔𝗰𝗰𝗲𝗹𝗲𝗿𝗮𝘁𝗶𝗻𝗴 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻, a unique opportunity for startups in Latin America in the fields of #CustomerManagement and #CustomerExperience! 👉 Send your application here: https://lnkd.in/eZVEBpe4 #SmileCXAccelerating Innovation #MakeNoLittlePlans #Call4Startups #CustomerManagement #CustomerExperience