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Verizon Mobile and Home Community Terms of Service and User Guidelines

Privacy - Personal Data Access

Your use of the Verizon Mobile and Home Community (Forums, Blogs, and Idea Exchange) (collectively, the “Community”) is governed by these Verizon Mobile and Home Community Terms of Service and User Guidelines, together with the Verizon Privacy Policy, the Verizon Wireless Customer Agreement, the Verizon Customer Agreement if you are a subscriber of Verizon wireless products or services, and all Verizon Residential and Mobile Terms of Service if you are a subscriber of Verizon Fios products or services (if you (collectively, the "Terms"). The Terms describe the permitted and prohibited uses of the Community, among other things. Your access or use of the Community evidences your acceptance of the then-current version of the Terms, and any related rules and guidelines posted on Verizon branded websites.

Verizon reserves the right to modify the Terms at any time, effective upon posting of the modified Terms on the Community or, in the case of the Verizon Privacy Policy, the Verizon Wireless Customer Agreement, or the Verizon Customer Agreement, any Verizon Residential and Mobile Terms of Service, on any other Verizon sponsored website. Verizon also reserves the right to apply, waive, or modify these Terms as they apply to a specific posting and user without affecting the application of these Terms to all other postings and users.

"Posting" means, but is not limited to, any text, links, images, communications, opinions, software, data, and any other content any person provides on the Community, including, but not limited to message boards, chats, blogs, or otherwise. Your use of the Community, or any materials or services accessible through it, after a Posting or notification regarding modifications to the Terms constitutes your acceptance of those modifications. Your violation of any of the Terms may result in the suspension or termination of your access or use of the Community.

Participating in the Community

The Community is intended to provide consumers with the opportunity to exchange useful and helpful information.  All participants must be above the age of eighteen. We may edit or remove any posting we consider, in our sole discretion, to violate the Terms or be inappropriate for the Community for any reason.

Appropriate Conduct

Users of the Community are responsible for exercising careful and appropriate judgment in evaluating and taking action based on other participants' postings on the Community, since such postings may reflect significantly different levels of knowledge and experience by participants. Users of the Community agree that Verizon is not responsible for the accuracy of the content of the Community and will not be liable for any damages incurred as a result of their use of any such content. Participants may post hypertext links to content hosted and maintained by third parties. Verizon has no obligation to monitor these linked sites, and is not responsible for them. Accessing any such linked sites is done entirely at the user's own risk.

Posting to the Community

Users of the Community agree not to upload, post, or otherwise transmit any content (including but not limited to text, links, communications, software, images, sounds, data, or other information) that includes any of the following inappropriate content:

• Any personal information belonging either to the poster or another person, such as full name, address, phone number, email address, chat ID numbers, order numbers, account information, credit card numbers, router serial numbers and trouble ticket repair numbers, or any other identifying information. Also no phone/fax numbers, emails, for any business or their employees;
• Spam (such as advertisements for other web sites and services), other commercial solicitation, chain letters, or pyramid schemes;
• Soliciting others to engage in disruptive activities or organized group actions; 
• “Flooding”, such as excessive posting or padding posts; use of the word bump or similar terms in order to move the post to the top;
• Objectionable behavior and profanity; material that is libelous, fraudulent, unlawful, defamatory, pornographic, obscene, profane, abusive, offensive, threatening, hateful, or otherwise objectionable;
• Discussion of illegal activities or providing links to other websites containing such information;
• Discussions that veer off topic, are unrelated to resolving the issue at hand, or abuse any company or product.
• Discussions of moderator actions on the boards. If you need to comment on a moderator action, please private message any administrator/moderator;
• Any information or material that is not owned and postable by the poster; specifically, do not post any material that the posting of which violates any party's copyright or other intellectual property rights;
• Posting, publishing, uploading, reproducing, transmitting or distributing in any way any content belonging to Verizon or its employees, subcontractors, or vendors (including personal contact information), or derivative works with respect thereto;
• Posting or transmitting any information or software containing a virus, worm, Trojan horse, or other damaging or destructive component;
• Posting a link directing users to any information or content that, if posted on the Community, would constitute a violation of the Terms or of any State or Federal law;
• "Bombing" the Community or individual threads with repetitive or meaningless posts; posts unrelated to the purpose of the Community, excessive cross-posting; and "bumping" or making posts with no new useful content in order to move them to the top of the subject area.
• Attacks, including "Flaming" another user or entity, or replying  in such a way as to incite or perpetuate an argument or conflict; creating usernames to attack other users' identities; impersonating other individuals or falsely representing one's identity or qualifications; posts made under secondary user names or other aliases for the purpose of either endorsing or denigrating others; posts that breach any participant's privacy by including any identifying information.
• Posts that describe how to violate any Terms, Verizon policies, or Verizon terms or conditions are considered unacceptable and will have the offensive language deleted.
• Posts that discuss hacking and/or rooting a wireless device from any carrier will be removed.
• Posts that discuss how to circumvent Verizon’s security.
• “Likes abuse”, including soliciting others for Likes, or giving an excessive number of Likes to a specific user or post.
• Posts that discuss any litigation or potential litigation (past, present, future or otherwise), or which offer legal advice or guidance are prohibited. 
• Users may not repost any private communications they have had with Verizon representatives on the boards.

Please Note: Verizon reserves the right to remove or move any posts or any profile content it deems inappropriate. Any posts which violate any of these policies are subject to immediate removal and any Users who do so may be subject to immediate probation or dismissal from the Community. 

Idea Exchange License

You grant to Verizon, its subsidiaries, affiliates, and designees a worldwide, perpetual, irrevocable, non-exclusive, sublicensable, transferable, fully-paid up and royalty free license to use (i) any ideas, expression of ideas or other materials you submit to the Community (collectively, "Materials"), and (ii) any and all intellectual property rights you have that cover or are in any way related to the Materials, whether in patent, copyright, trademark, trade secret, or any other proprietary right, in each case without restrictions of any kind and without any payment or other consideration of any kind, or permission or notification, to you or any third party (the “License”).

The License shall include, without limitation, the right to reproduce, prepare derivative works, combine with other works, alter, translate, distribute copies, display, perform, and sublicense the Materials, and own all rights therein in the name of Verizon or its designees, throughout the universe in perpetuity in any and all media now or hereafter known.  The License shall also include the right to, directly or indirectly (including through multiple layers of persons/entities), make, have made, use (including by Verizon customers), sell, offer for sale, import, distribute, and otherwise dispose of any product or service that includes any ideas, inventions, embodiments, or other concepts that are part of the Materials, and use any and all intellectual property rights you have related to such Materials.  The License shall also permit Verizon and its designees to use the Materials (including portions thereof), rerecord or modify any audio tracks or visual images you provide, rewrite any Materials you submit, and/or incorporate other materials, either created by Verizon and its designees or any third party, with the Materials you submit. Any such works shall be owned by Verizon and shall not be subject to your approval or payment by Verizon of any compensation to you.

You agree that the Materials you submit: (i) are original to you and accurate, (ii) do not violate and will not violate the rights of any third party or any local, state, national or foreign law, including any right of publicity, right of privacy or any other proprietary right, (iii) are owned by you and are not subject to any claim of ownership by your current employer, a former employer, or any third party, (iv) do not contain the confidential information of any third party, and to the extent they contain your confidential information, immediately become non-confidential the moment you submit the Materials to the Community; and (v) are submitted by you on your personal behalf, and not on behalf of your employer or any third party.  You also agree that you have filed to protect and/or preserve any protectable ideas contained in the Materials, to the extent you wish to protect and preserve them (e.g., through copyright registration, patent application filing, etc.) prior to your submission of such Material to the Community.

You acknowledge and agree that the relationship between you and Verizon is not a confidential, fiduciary, or other special relationship. We shall have the right, but not the obligation, to use your name, likeness, biography and other information about you in connection with any use of the Materials you submit.

By making a submission, you acknowledge and agree that Verizon, its subsidiaries, affiliates, and designees (i) are continually and independently of the Materials working on ways to improve upon and expand Verizon’s product and services offerings, and may create on their own new products or services that are similar to the Materials, (ii) obtain many submissions from others that may be similar or identical to the Materials you submit through the Community or other channels and means. You hereby waive any and all claims you may have had, may currently have, and/or may have in the future related to Verizon’s review, acceptance, and/or use of the Materials, (iii) are under no obligation to review, use, or in any way process your Materials, regardless of the status indicated on the Community.

Content Permission & General Release Form

As a Community Leader in the Verizon Community, you grant Verizon Licensing Company, its affiliates, successors, assigns, and licensees the following rights:

You grant Verizon Licensing Company the right to use your photo(s), video(s) and other forms of content submitted to the Community Admin which may include your name, image and likeness, voice, testimonials and other statements you have made to Verizon Licensing Company (“Content”).  You also grant Verizon Licensing Company the right to reproduce, distribute, display, perform and create derivative works of the Content, the right to edit and use the Content in connection with the Verizon Community, for any purpose, at any time and in any way whatsoever, and in any manner and medium, including but not limited to, advertising, publicity or promotional material, in print, video, television, radio, or any other media, electronic or otherwise, including websites and the Internet. You waive any right to inspect or approve the Content or how the Content is used and further waive any claim that you may have with respect to its use. You acknowledge that you will not receive any compensation other than any publicity that you may receive relating to the use of the Content.  You forever release and discharge, and agree to hold harmless Verizon Licensing Company and its directors, officers, agents, employees, shareholders and representatives from any and all liability for any violation of any personal rights (including right of privacy and right of publicity), intellectual property rights or any other rights which you may have arising out of or in connection with Verizon Licensing Company’s or Verizon’s use of the Content. You represent and warrant that the testimonials and other statements are true and correct, the Content is an original work of your own creation, and that you are of full age and have every right to contract in your own name in the above regard. You acknowledge and agree that this will be binding upon you, your heirs, legal representatives and assigns. 

Registration Requirements

While registration is not required to read postings on the Community, users must register an account with Verizon in order to post to the Community. Verizon may refuse to grant you, and you may not use, a username that is already being used by someone else, belongs to or impersonates another person or Verizon employee, subcontractor, or vendor, violates the intellectual property or other rights of any person or business (including but not limited to trademark rights), is offensive, denigrates or otherwise disparages another person or business, or that Verizon rejects for any other reason in its sole discretion. Participants agree that all information provided in a profile is accurate, up to date, and complete, and that it will be kept updated. Verizon may terminate your account if any of the information provided is found to be inaccurate, out of date, or incomplete.

Our moderation team reserves the right to reject any new user accounts if they do not meet criteria for entry into the community as outlined in the Terms. This policy is to prevent spam attacks and ensure the integrity of the Community.

We work hard to make sure the Community is a safe space for all users. To prevent SPAM attacks we ask that all users keep an eye out for items that don’t look appropriate or in accordance with the Terms. Please use the “Report Inappropriate Content” option under the option menu to the right of the post title. This will automatically send the post into moderation and our Community team will determine the appropriate course of action. 

For more information on registering an account with Verizon in order to post to the Community, please see the Getting Started Guide. 

Privacy Concerns

Verizon strongly discourages users from posting personally identifiable information in the Community. Any information posted on the Community is posted at the user's own risk. Verizon respects and protects the privacy of our customers and those who use our Web sites, and the Verizon Privacy Policy provides details of our approach to privacy and how we collect, use and protect personal information. But information posted on the Community is not protected and can be easily obtained and used by others.

Moderators

Verizon reserves the right to manage the postings on the Community to provide an orderly presentation of this information. To effectively manage the Community, Verizon may designate employees and/or others to act as moderators and administrators for the Community ("Moderators"). These Moderators are the only representatives of Verizon authorized to manage the Community. Any Verizon employees, subcontractors, or vendors who are not designated as Moderators or Employees are not authorized to represent themselves on the Community as Verizon employees, subcontractors, or vendors. Authorized Verizon Employees are distinguished by the Rank of "Employee" and/or an official Verizon logo as an Avatar.  Verizon is not responsible for content provided by any Verizon employee, subcontractor, or vendor who is not designated as a Moderator or an Employee.

Community Monitoring

We work hard to make sure the Community is a safe space for all users. Users are asked to help Verizon keep the Community a valuable and enjoyable information resource for all participants by notifying us of any offending messages or other violations of these Terms. To prevent SPAM attacks we ask that all users keep an eye out for items that don’t look appropriate or in accordance with the Terms. Please use the “Report Inappropriate Content” option under the option menu to the right of the post title. This will automatically send the post into moderation and our Community team will determine the appropriate course of action. Repeat offenders will be contacted by email and eventually banned from the Community. If violations are egregious in nature, we will contact the appropriate authorities.

Modification and discontinuance of the Community

Verizon reserves the right at any time to delete, modify, suspend, or discontinue, temporarily or permanently, the Community (or any part of the Community, including any postings) with or without notice. Users agree that Verizon will not be liable to users or third parties for any modification, suspension, or discontinuance of the Community.

Termination

A user's privilege to utilize or access the Community may be terminated by Verizon immediately and without notice if the user fails to comply with any term or condition of the Terms. Upon such termination, the user must immediately cease accessing or utilizing the Community and agree not to re-register or otherwise make use of the Community. Furthermore, the user acknowledges that Verizon reserves the right to take action -- technical, legal, or otherwise -- to block, nullify, or deny the user's ability to access the Community. The user understands that Verizon may exercise this right in its sole discretion.

Disclaimer of Warranties and Limitation of Liability

MOST OF THE CONTENT POSTED TO THE COMMUNITY IS PROVIDED BY THIRD PARTIES NOT AFFILIATED WITH VERIZON. THIRD-PARTY CONTENT IS THE SOLE RESPONSIBILITY OF THE PERSON ORIGINATING THAT CONTENT. THE USER AGREES THAT VERIZON DOES NOT CONTROL, AND IS NOT RESPONSIBLE IN ANY WAY FOR, THIS THIRD-PARTY CONTENT. ADDITIONALLY, THE USER AGREES THAT VERIZON IS NOT LIABLE FOR, AND THE USER SHALL INDEMNIFY AND HOLD VERIZON, AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, AGENTS, AND EMPLOYEES HARMLESS FROM ANY CLAIM, INCLUDING REASONABLE ATTORNEYS' FEES, MADE BY ANY THIRD PARTY RELATING TO OR ARISING OUT OF CONTENT SUBMITTED, POSTED, TRANSMITTED, OR MADE AVAILABLE THROUGH THE COMMUNITY, USE OF THE COMMUNITY, VIOLATION OF THE TERMS OR VIOLATION OF ANY RIGHTS OF ANOTHER. THE CONTENT ON THE COMMUNITY IS "AS IS" AND CARRIES NO WARRANTIES. VERIZON DOES NOT WARRANT OR GUARANTEE THE ACCURACY, RELIABILITY, COMPLETENESS, USEFULNESS, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS, OR QUALITY OF ANY CONTENT ON THE COMMUNITY, REGARDLESS OF WHO ORIGINATES THAT CONTENT. VERIZON DOES NOT WARRANT THAT THE COMMUNITY  IS SECURE, FREE FROM BUGS, VIRUSES, INTERRUPTION, ERRORS, OR OTHER LIMITATIONS. YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOU BEAR ALL RISKS ASSOCIATED WITH USING OR RELYING ON THAT CONTENT. VERIZON IS NOT LIABLE OR RESPONSIBLE IN ANY WAY FOR ANY CONTENT POSTED ON OR LINKED FROM THE COMMUNITY, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN CONTENT, OR FOR ANY LOSSES OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF OR RELIANCE ON ANY CONTENT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VERIZON AND ITS REPRESENTATIVES ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES RELATING TO LOSS OF BUSINESS, TELECOMMUNICATION FAILURES, LOSS, CORRUPTION, SECURITY OR THEFT OF DATA, LOSS OF PROFITS OR INVESTMENT, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, PRODUCT LIABILITY, OR OTHERWISE, EVEN IF VERIZON OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE AGREEMENT BETWEEN VERIZON AND THE USER.

Miscellaneous

The Terms are a complete statement of the agreement between you and Verizon, and set forth the entire liability of Verizon and your exclusive remedy with respect to your access and use of the Community. In the event of a conflict between these the Verizon Mobile and Home Community Terms of Service and User Guidelines and the Verizon Privacy Policy, the Verizon Wireless Customer Agreement, the Verizon Customer Agreement, or any Verizon Residential and Mobile Terms of Service applicable to Verizon, these Terms of Service and User Guidelines prevail. The agents and employees of Verizon (including Moderators) are not authorized to make modifications to the Terms, or to make any additional representations, commitments, or warranties binding on Verizon. Any waiver of the Terms by Verizon must be in a writing signed by an authorized officer of Verizon and expressly referencing the applicable provisions of the Terms. Your privilege to use or access the Community may be terminated by Verizon immediately and without notice if you fail to comply with any of the Terms. Upon such a termination, you must immediately cease accessing or using the Community. If any provision of the Terms is invalid or unenforceable under applicable law, then it is to be, to that extent, deemed omitted, and the remaining provisions will continue in full force. The Terms do not limit any rights that Verizon may have under trade secret, trademark, copyright, patent, or other laws.

Community Personal Access Data

Members of the Verizon Communities can retrieve, view, change, reset and download their community content and personal information. Members can also delete their personal information by closing the account.

Your Ability to Access: You have the ability to request access to your community content and personal information. Community Members can do this by logging into your Community Account and navigating to My Settings > Personal > Personal Information and clicking “My Community Content” and “My Personal Information” under “Downloads.”

Your Ability to Delete: You also have the ability to delete your personal information by logging into your Community Account and navigating to My Settings > Personal > Close Account. You can also send a private message to the moderation or admin team for assistance as needed.

Your Ability to Correct: You also have the ability to view and edit your personal information by logging into your Community Account and navigating to My Settings > Personal > Personal Information / Download. There you can make changes to any personal information and click save to complete the correction. You can also edit any community content you had previously entered. Within My Profile, you will see Edit my profile right beneath About Me. From there you can select Edit my profile to make any changes or corrections.

Your Ability to Appeal: Residents of certain states have the right to submit an appeal for a previously denied request. To learn more about your rights please visit the Privacy Policy or to submit an appeal visit the Privacy Inquiry Form.

Authorized Agents: You can authorize an agent to exercise your privacy choices on your behalf. To designate an individual or business as your agent, please submit a request through the Privacy Inquiry Form.

Here are some instructions on how to retrieve, view, change, reset, download personal data and close (delete) account:

My Settings > Personal > Username

Members can view, change or reset their username by making the change and clicking on Change Username.

My Settings > Personal > Email >

Members can view, change or reset their email by making the change and clicking on Save / Reset.

My Settings > Personal > Password

Members can change or reset their password by adding their current password, new password and verify password and clicking on Change My Password or Reset.

My Settings > Personal > Personal Information / Download

Members can view and edit their personal information (ex: first name, last name, signature, title, location, personal web page, biography, private notes, IP address and device ID) by making changes and clicking on Save.

Members can download their community content / personal information by scrolling to the bottom of the page, where there is an option to download their community content / personal data.

My Settings > Personal > IM Screen Names

Members can view, edit and reset their IM screen names (ex: ICQ number, AIM screen name, MSN Messenger screen name, Yahoo ID, Skype name notes, IP address and device ID) by making changes and clicking on Save / Reset.

My Settings > Personal > Auto-Signin Options

Members can turn off Auto Signin for all computers or for this computer only by clicking on the respective option.

My Settings > Personal > Close Account

Members can close their community account. Personal information deletion, when exercised, will permanently anonymize the personal information of the member and attribute the content to an “Anonymous User”. The “Anonymous User” will have a standard “Anonymous” username and a default avatar to distinguish it from other users.

Members can also ask the moderation team / community admin team to close their account via private message.

Member will private message the moderator / admin.

• Moderator / Admin will see the message when they log in and close the account accordingly.
• The Personal Information and Community Content of the Member will change to “Anonymous” and the Member will no longer have the ability to log in.

After you close your account, you can't re-open it. If you later decide to re-join the community, you must re-register and start from scratch. Closing your account will immediately log you out.

• Getting Started Guide / Privacy

  • Getting Started / Privacy / FAQs

    
    The Verizon Community is a peer to peer support community where customers can post questions and learn from each other by sharing solutions. The Community also provides a place for members to search for information and discuss other topics of interest.

    Guests or unregistered visitors can browse or search the community for information. Members or registered users can post messages or comments, subscribe to discussions, select correct answers, and other community actions.

    All members of the community must abide by the Terms of Service and User Guidelines. Following these rules will help ensure the quality of the community content.

    Sign In & Your Profile

    You can sign in or register with your My Verizon Account or sign in with your Community Member Only Account.
    Personalize your profile by choosing an avatar and letting the Community know who you are.

    Introduce Yourself

    Looking to meet other Verizon Community members? Check out our Welcome Verizon Community thread and introduce yourself! We have a ton of members that want to learn more about you.

    Privacy

    Members of the Verizon Community have the ability to retrieve, view, change, reset and download their community content and personal information. Members have the ability to delete their personal information by closing their account.

    Signing In with your My Verizon Account

    To begin please click the "Sign In" option on the navigation bar.

    

    To sign in with your My Verizon Account, enter the mobile number and password, click the “Sign In”

    Sign in to your My Verizon Account .

    

    You are now logged in to the site. You can begin by personalizing your profile and start getting engaged.

    
    

    Note: the sign out link under the community navigation does NOT work for SSO accounts. SSO accounts have to use the global nav to sign out and Community member only accounts can use the secondary community nav drop down to sign out.

    Registering with your My Verizon Account.

    To begin please click "Sign In" on the navigation bar.

    To register with your My Verizon Account, enter the mobile number, click the “Continue” You’ll need your mobile device with you.

    <

    Please follow the prompts on the screen.

    Once completed, you will receive a free text message with a registration pin to verify your account.

    After verification you will be taken to the Account Setup page to create a user name and password.

    Note: User names must be a minimum of 2 and maximum of 21 characters and must contain no personal information.

    Click “Done.”

    You are now logged in to the site. You can begin by Personalizing Your Profile and Getting Engaged.

    Note: the sign out link under the community nav (black bar) does NOT work for SSO accounts. SSO accounts have to use the global nav to sign out and Community member only accounts can use the secondary community nav drop down to sign out.

    Community Member Only Accounts.

    To begin please hover over the designated "Sign In" option in the community navigation. Then click Community Member Only

    If this is your first time signing in on the new platform, please use the Reset your password link under the Username and Password section on the login page.

    You will then receive an email notification and be able to login with your Community Member Only credentials

    Note: the sign out link under the community nav (black bar) does NOT work for SSO accounts. SSO accounts have to use the global nav to sign out and Community member only accounts can use the secondary community nav drop down to sign out.

    Your Profile.

    Not sure what to do next? Personalize your profile by choosing an avatar and letting the Community know who you are.

    To set up your profile: Click on your avatar at the top right of the page and go to “My Settings.”

    
    

    Select "Personal Information" Under the "Personal" tab.
    Let people know who you are by filling out your “Biography," then click the "Save" button.

    
    

    To upload a photo and choose your avatar:

    Click on your avatar at the top right of the page and go to “My Settings.”
    

    Click the "Avatars" tab to edit your avatar.

    Choose the image you want as your avatar or upload your own

    

    Click “upload an Avatar”, browse for the file and select the image you’d like to use.

    Use the cropping tool to resize as you wish, click “Crop Profile Avatar”

    

    Click "Save"

    Get engaged by asking a question!

    Dive into one of our topics and connect with other members. Use labels to help sort the content under the topic pages you're searching. Subscribe to specific labels to be notified of a new thread.

    Join the conversation and post new topics. Showcase your skills by answering a few too. We love hearing from you and so do the other members, so click here to ask a question. Don’t forget to search first in case someone has already answered it.

    See something inappropriate? Report it.

    We work hard to make sure the Community is a safe space for all users. To prevent spam attacks we ask that all users keep an eye out for items that don’t look right. Please use the “Report Inappropriate Content” option under the option menu to the right of the post title. This will automatically send the post into moderation and our Community team will take the best course of action.

    Community Personal Access Data

    Members of the Verizon Communities can retrieve, view, change, reset and download their community content and personal information. Members can also delete their personal information by closing the account.

    Your Ability to Access: You have the ability to request access to your community content and personal information. Community Members can do this by logging into your Community Account and navigating to My Settings > Personal > Personal Information and clicking “My Community Content” and “My Personal Information” under “Downloads.”

    Your Ability to Delete: You also have the ability to delete your personal information by logging into your Community Account and navigating to My Settings > Personal > Close Account. You can also send a private message to the moderation or admin team for assistance as needed.

    Your Ability to Correct: You also have the ability to view and edit your personal information by logging into your Community Account and navigating to My Settings > Personal > Personal Information / Download. There you can make changes to any personal information and click save to complete the correction. You can also edit any community content you had previously entered. Within My Profile, you will see Edit my profile right beneath About Me as indicated below:

    

    From there you can select Edit my profile to make any changes or corrections.

    Your Ability to Appeal: Residents of certain states have the right to submit an appeal for a previously denied request. To learn more about your rights please visit the Privacy Policy or to submit an appeal visit the Privacy Inquiry Form.

    Authorized Agents: You can authorize an agent to exercise your privacy choices on your behalf. To designate an individual or business as your agent, please submit a request through the Privacy Inquiry Form.

    Here are some screenshots on how to retrieve, view, change, reset, download personal data and close (delete) account:

    My Settings > Personal > Username

    

    
    My Settings > Personal > Email >

    Members can view, change or reset their email by making the change and clicking on Save / Reset.

    

     

    My Settings > Personal > Password

    Members can change or reset their password by adding their current password, new password and verify password and clicking on Change My Password or Reset.

    

     

    My Settings > Personal > Personal Information / Download

    Members can view and edit their personal information (ex: first name, last name, signature, title, location, personal web page, biography, private notes, IP address and device ID) by making changes and clicking on Save.

    Members can download their community content / personal information by scrolling to the bottom of the page, where there is an option to download their community content / personal data.

    

     

    My Settings > Personal > Auto-Signin Options

    Members can turn off Auto Signin for all computers or for this computer only by clicking on the respective option.

    

     

    My Settings > Personal > Close Account

    Members can close their community account. Personal information deletion, when exercised, will permanently anonymize the personal information of the member and attribute the content to an “Anonymous User”. The “Anonymous User” will have a standard “Anonymous” username and a default avatar to distinguish it from other users.

    

     

    Members can also ask the moderation team / community admin team to close their account via private message.

    To close a community account, the member must private message the moderator / admin.

    • Moderator / Admin will see the message when they log in and close the account accordingly.
    • The Personal Information and Community Content of the Member will change to “Anonymous” and the Member will no longer have the ability to log in.

    After you close your account, you can't re-open it. If you later decide to re-join the community, you must re-register and start with a new account. Closing your account will immediately log you out.

    Have a question? Feel free to send an email to our Community Team .

     

    Close

• Searching

  • How do I search for posts?

    You can search for posts and knowledge base articles at any level of the community.

    Tip: Searches for posts always include relevant knowledge articles. However, you can also search just in knowledge base.

    To search for posts:

    1. Find the search bar at the top of the page.
    2. Start typing the search term.
       Auto-suggest shows the topics that match the term you're typing.
       Tip: You can enter the full search term, or use an asterisk as a wildcard in your search.
    3. If you don't see the term you're looking for in the auto-suggest list, hit the Enter key or click the magnifying glass to see the full search results.

    When you get your search results, use the filters on the left side of the page to refine your results.
    

    Close

  • How do I search for people?

    You can search for community members by name or by rank. The name you search for must be at least three characters long.

    To search for users:

    1. Type the name of the user you would like to search for in the search bar.
    2. On the search results page, click the second tab, Users.

    
    

    Close

  • How does auto-suggest work?

    Auto-suggest accelerates your search by displaying results as you type search terms. When you see the post or user you're looking for, just click it.

    To turn auto-suggest off, click Turn off suggestions in the auto-suggest list.

    To turn auto-suggest on, click Turn on suggestions below the search entry area.

    Close

  • How do I filter search results?

    You can refine your search results using filters on the search results page. To see only results from one general area of the Community (Mobile, 5G/LTE Home Internet, Fios, Accessories or Entertainment) select the corresponding tab underneath the search bar.

    For more filtering options, select Advanced Filter. In the Advanced Filter you can use the Category filter to look at results from a specific board (ex. Apple, My Verizon App, Fios TV, etc.) You can also filter by post type to search only discussions, blogs or other types of content.

    Use the Post Time Frame filter to look at only results from that time frame. This can help you see only the most recent content. You can even filter by user as well so if there is a Community member that you see consistently providing valuable content, you will be able to find it!
    

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• Posting Messages

  • How do I post a message?

    To post a message:

    1. Go to the board where you want to post.
    2. Click the button.
       You can also find the box further down the page with the title ?Add thoughts to the Community? and click New Conversation.
    3. In the Subject field, enter your message title.
       Tip: Make your subject clear and concise, as it's the only part of the message that shows up on the message-listing page.
    4. In the Topic field, select a more specific topic if one applies. This is not necessary to submit a post but helps keep the Community clear, clean and organized!
    5. In the Body field, type your message. Be sure to include all necessary details, especially for technical topics.
    6. Format and spell check your message, as needed.
    7. Click Post.

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  • How do I reply to a message?

    Click the Reply button to respond to a particular post. A reply box will appear under the post you are replying to. Type your message and hit Reply.

    Your reply is added to the existing thread. It won't create a new thread. Your reply will also be nested under the post you are replying to, so make sure you're clicking the Reply button on the correct post!

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  • Can I create "canned" or "boilerplate" responses?

    Yes. You can use macros to create boilerplate text that you can paste into any message. You can create up to 9 macros.

    To set up a macro for boilerplate text:

    1. Sign in to the community.
    2. Go to My Settings > Macros.
    3. Enter a short but memorable name in the Macro Title field.
    4. In the Macro box, enter your boilerplate text. (You can use HTML tags if your community allows it.)
    5. Click Save.

    Tip: To add text at the bottom of your posts, you can include that text as part of your signature instead of using a macro.

    To add your boilerplate text to a post:

    1. Go to a post.
    2. In the comment area, place your cursor where you want to add the boilerplate text.
    3. Open the Macros menu and select the macro you want to add.

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• Accepted Solutions

  • What is an Accepted Solution?

    An Accepted Solution is a way for you to choose the reply that best answers a question that you've posted. When you accept a solution, both the question and the solution get special icons and links that take you directly from the question to the answer.

    An Accepted Solution icon also appears on boards and in search results so you can see which messages have solutions.

    You can mark a solution as accepted only for questions that you've posted (you started the thread). Community moderators can also mark one of the replies to a message as an accepted solution

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  • How do I mark a message as a solution?

    To mark a message as a solution, click Accept as Solution on the reply.

    If you change your mind or if another reply provides an even better answer, you can revoke the first selection and accept the second reply.

    To revoke an accepted solution, click Options > Not the Solution.

    You can choose another solution or leave the question unsolved.

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• Private Messenger

  • What is the Private Messenger?

    Private Messenger enables you to send private notes to other community members. Private Messenger has two big advantages over email:

    • You don't have to know the other member's email address to send the note. (Also, you don't have to reveal yours.)
    • You can read and send private messages without leaving the community, making it easy to have a quick conversation with another community member.

    To use the Private Messenger, you must be registered and signed in. You'll see an envelope icon at the top of every page. If you have any new messages, you'll see the number of unread messages next to the envelope icon.

    Click the message count or envelope icon to go to your Private Messages Inbox.

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  • How do I send a private message?

    To send a private message:

    1. Sign in to the community.
    2. Click the message count or envelope icon to go to your Private Messages Inbox.
    3. Click pencil icon to compose a new message.
    4. Enter the recipient's name in the Send to area.
    5. Enter the subject for the message in the Message Subject area.
    6. Type the reply in the Message Body editor.
    7. Click Send Message.
       You can look for the messages you've sent in the Sent tab.

    
    

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  • How do I read a private message?

    To read a private message:

    1. Sign in to the community.
       If you have any new messages, you'll see the number of unread messages next to the envelope icon.
    2. Click the message count or envelope icon to go to your Private Messages Inbox.
    3. To read a message, click the message subject.
    4. To reply to a message, click Reply. Type the reply and click Send Message.

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  • How do I reply to a private message?

    To reply to a private message:

    1. Sign in to the community.
    2. Click the message count or envelope icon to go to your Private Messages Inbox.
    3. To read a message, click the message subject.
    4. To reply to a message, click Reply.
       The recipient and subject are automatically entered for you, but you can edit them.
    5. Type the reply in the Message Body editor.
    6. Click Send Message.

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  • How do I delete a private message?

    You can delete messages one at a time as you read them, or in bulk from your Inbox.

    To delete a private message:

    1. Sign in to the community.
    2. Click the message count or envelope icon to go to your Private Messages Inbox.
    3. To delete a single message, click the message to view it and then click Delete.
    4. To delete all messages, click the Options menu and click Delete All.

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  • How do I see private messages I've sent to others?

    To see the private messages you've sent:

    1. Sign in to the community.
    2. Click the message count or envelope icon to go to your Private Messages Inbox.
    3. Click Sent Messages.

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  • What is my Friends List and how do I add people?

    Your Friends List is a way to create your own community within a community.

    Depending on your privacy settings, the people on your Friends List can see your biography, other personal information, or online status. If you send private messages, you can choose friends from a list instead of typing their user names.

    Note: Your Friends List is available only if your community supports private messages.

    To add people to your Friends List:

    1. Sign in to the community.
    2. Click the user name of a friend to see the friend's About user name page.
    3. Click Add user name to Friends.

    Note: You can remove a person from your Friend's List by clicking "Remove from Friends". Additionally, you can click "Ignore" to prevent specific users from contacting you.

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  • What is my Ignore Users List and how do I add users to it?

    Most users in an online community get along very well. Sometimes, however, you might encounter someone you consider a nuisance. If you are receiving messages that you'd prefer not to receive, you can add the sender to your Ignored Users list. The system blocks all messages from users on your Ignored Users list.

    To add someone to your Ignored Users list:

    1. Sign in to the community.
    2. Click the message count or envelope icon to go to your Private Messages Inbox.
    3. Click a message from the user you want to ignore and click Ignore user name.

    To remove someone from your Ignored Users list:

    1. Sign in to the community.
    2. Click Ignored Users to see the list.
    3. Click Remove from Ignored list to begin receiving messages from this user again.

    You can also search for community members and add them to your Ignored Users list.

    To search for a user.

    1. On any page, enter a user name in the Search box.
    2. Choose Users and click Search.
    3. In the Search Results, click the user's name.
    4. Click Ignore user name in the Contact area

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• Knowledge Base

  • What is a knowledge base?

    A knowledge base (also called a tribal knowledge base) is a collection of articles that captures and organizes helpful community information. Knowledge bases are great community resources for several reasons:

    • You can search for knowledge base articles or use special navigation links that let you browse through the community's knowledge bases.
    • After you find an article, you can add your comments and maybe even edit the article (if you have the right permissions). If the article's publisher incorporates your comment into a later version of the article, you'll get credit as a contributor.
    • Articles can contain some of the same rich media as other posts, including images and attachments.
    • Each article contains lists of contributors and related links.

    Contributors could be community members whose posts or comments are used in the article, authors who put the article together, or editors who reviewed or refined it. Related links take you to posts that were used in the article or other posts that the authors thought you might find helpful or interesting, including Community messages, blog articles, and ideas.

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  • How can I view a knowledge base?

    You can view a knowledge base article in a number of ways.

    To go to the knowledge base for a board or Community, click the book icon next to the Community name on the community page. Then, you can browse the list of articles and choose one to read.

    To search for a knowledge base article, enter a search keyword and choose Knowledge Base in the list to the left of the Search button. Then, you can use search results filters to zero in on the article you want.

    To go to an article related to a post, click the Knowledge Base links at the top of the article. You might find links to articles based on the post, links to articles related to the post, or both.

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  • How do I nominate content for a knowledge base?

    If you find great community material (helpful questions and answers or just useful information), you can nominate it as a knowledge base article. The people responsible for your community's knowledge base evaluate your nomination, and if it's accepted, knowledge base authors can use it as the basis for a knowledge base article.

    To nominate content:

    1. Go to the topic you want to nominate.
    2. Click More Options > Nominate to Knowledge Base.

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  • How can I contribute to a knowledge base?

    You can contribute to knowledge bases by:

    • Writing good answers to questions posted in the community.
    • Accepting good solutions to your questions (this automatically nominates the post to the knowledge base).
    • Nominating good posts you find in the community.
    • Reviewing or editing articles (if you have the right permissions)
    • Commenting on published articles. Every time you contribute to an article (by adding more information, providing clarification, or just helping to keep published articles up to date), you receive credit for your contributions.

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  • How do I edit a knowledge base article?

    To edit a knowledge base article:

    1. Click Options > Edit on the article page.
       
       Note: You only see the Edit button if you have permission to edit the article.
       
    2. Click in the section you want to edit and make your changes.
       You can edit text, add text, or drag content from the clipping area on the right side of the Editor.
    3. To search for additional material, enter a search term and click Search.
    4. To find tagged material, click the Tags tab and click a related tag.
    5. Format text, spell check the content, and add contributors or related links as needed.
    6. Add a revision note that explains your changes.
    7. Click a save option: Save, Save & Request Review, or Save & Request Publication.

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• Images

  • What is an image gallery and how do I view it?

    An image gallery is a collection of images that you or other community members have uploaded. Each community member who has permission to upload images has an image gallery. You can view your own image gallery as well as the image galleries of other community members. When you look at another user's gallery, you see the approved images that the user has chosen to share

    To view your image gallery:

    1. Go to your profile page.
       A preview of your image gallery appears on the right.
    2. Click View Image Gallery.

    To view another user's image gallery:

    1. Click the community member's user name to go to that user's profile page.
       A preview of that user's shared images appears on the right.
    2. Click View Image Gallery.

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  • How do I upload an image to my image gallery?

    Starting from your image gallery, you choose the image and name it. There are size limitations, of course, and a community moderator must approve your image before it appears in your gallery or you can insert it in a post

    To upload an image to your image gallery:

    1. Go to your profile page.
    2. Click View Image Gallery.
    3. Click Browse and select an image file to be uploaded.
       A preview of the image.
    4. Type a title for the image.
    5. Click Hide in Gallery (Private) to make this image private.
       Private images never appear when other community members view your image gallery. They only appear if you insert the image in a post.
    6. Click Save to Gallery.

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  • How do I use an uploaded image as my personal avatar?

    You can use any approved image you've uploaded as your personal avatar.

    To use an uploaded image as your personal avatar:

    1. Sign in to the community.
    2. Go to My Settings > Avatars.
    3. Click From the Community or From Uploaded Images.
    4. Click the image to use as your personal avatar.

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  • How do I insert an image in a post?

    You can insert images from your computer (this uploads the image to your gallery), from your image gallery (if the image has been approved), or from another location on the web.

    To insert an image in a post:

    1. Start a new post.
    2. Click Photo in the editor’s toolbar.
    3. Choose one of the image source options and follow the on-screen instructions.

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  • My friends can't see the images I've uploaded. Where are they?

    For your protection, your community requires a moderator to approve all uploaded images before they can be displayed. Although you can see your uploaded images that are awaiting approval or flagged for review, other community members who view your images can only see the ones that have been approved.

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  • What is a private image?

    A private image is one that only you can see. Each time you upload an image, you can decide whether you want that image to appear in your image gallery. If you choose no, the image is private. Remember, a moderator must approve all uploaded images before your can use them in a post or display them in your gallery.

    To change the privacy setting for an image:

    1. In your gallery page, click the check box below the image you want to change.
    2. Click Image Options > Make All Checked Images Public or Private.

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• Subscriptions & More

  • How do I use bookmarks?

    Bookmarks enable you to list community content (boards, articles, ideas, topics, or individual posts) on a special page so you can easily find it again.

    To bookmark a piece of content or location:

    1. Go to the item, board or category that you want to bookmark.
    2. Find the More Options menu at the top of the page.
    3. Select Bookmark

    
    

    To view and manage your bookmarks:

    1. Go to My Settings > Subscriptions & Notifications.
    2. Click My Bookmarks.
       You can click a bookmark to go to the item.
    3. To delete a bookmark, click the check box for the bookmark and click Bookmark Options > Delete Selected Bookmarks.

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  • How do I use subscriptions?

    Subscriptions let you get email updates whenever new content appears in an area of the community that you're interested in. You can subscribe to a board, a blog article, an idea exchange, or any other location in the community. You can also subscribe to a specific post.

    To subscribe a piece of content or location:

    1. Go to the item, board or category you want to subscribe to.
    2. Find the More Options menu at the top of the page
    3. Select Subscribe

    To view and manage your subscriptions:

    1. Go to My Settings > Subscriptions & Notifications.
    2. Click My Subscriptions to see a list of the items you've subscribed to.
       You can click a subscription to go to the item.
    3. To delete a subscription, click the check box for the subscription and click Email Subscription Options > Delete Selected Subscriptions.
       

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  • What is RSS and how do I use it?

    RSS stands for "Really Simple Syndication." It is a way for you to get the latest content from this community, along with many other sites that you visit, all in one place. With an RSS feed reader, you subscribe to web sites, and those sites feed you new content so you can stay up to date.

    To use RSS, you need a feed reader, such as Google Reader, MyYahoo, or the Live Bookmarks feature of Firefox. There are many free options. After you have your feed reader set up, you can find RSS feeds in the community by going to a board, blog, thread, or message and selecting Subscribe to RSS Feed from the options menu. There you will see a preview of the feed. Most RSS readers give you a button to click at this point. After you click it, the RSS feed appears in your reader as well as new content from that section of the community whenever it becomes available

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• Tagging

  • What is a tag?

    A tag is a single keyword or phrase that describes the topic, theme, or subject of a post. You can add as many tags as you want and so can other community members. For example, in a post about a mouse, you might add these tags: mouse, USB mouse, optical mouse, wireless, DPI.

    Be sure to use commas between tags.

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  • What can I do with tags?

    Tagging is a way to help other users discover interesting posts. It's also a way to organize content in the community that you think is related. When you apply tags to a post, you add to the value by providing another way for people to find it.

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  • Why do people tag?

    Some users will tag posts for their own convenience in finding them later. Other users enjoy helping categorize interesting posts for the benefit of the community.

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• Labeling

  • What are labels?

    Labels are used within a community to help categorize articles in a variety of discussion styles; forums, blogs, Q&A, ideas, TKBs. Labels enable you to categorize the content you write based on the themes or content in the article. For example, in a support Q&A for troubleshooting connectivity issues with your smart phone, you might apply labels like "iPhone", "Samsung Galaxy", or "Fios internet".

    Unlike tags, labels are created by the Community Admin and typically controlled for consistency and need. Authors must choose/apply labels from a pre-defined list for the node in which the article appears. Tags are more freeform and can be created by authors.

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  • How do I add a label to my post?

    To add a label:

    1. Navigate to the post you authored.
    2. Open the post to edit it.
    3. In the Labels field, start typing the label or choose one from the list. If you add multiple labels, you must separate them with commas.

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  • Who can create labels?

    Only administrators or permissioned members can create new labels or edit the label list.

    Labels are applied at board level, so different boards will have different labels.

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  • How do I subscribe to a label?

    When you subscribe to a label, you will be notified by email when a new post is created with the label.

    To subscribe to a label:

    1. From a particular post with a label, click on the label to filter by that label. (You can also do this from the labels component.)
    2. Click the Subscribe link.

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• Likes

  • What are Likes?

    Likes is a content rating system that lets you vote for the messages you think are the most useful or important.

    When you give likes to a message, you are giving a thumbs-up for good content and a pat on the back to its author. Your likes help to boost the value of certain messages and enhance the reputation of their authors.

    Giving likes is as easy as a single click, but the impact of likes ripples across the community.

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  • How do I give Likes?

    You can give Likes to any posts in the community except your own.

    To give likes to a message and its author, click the thumbs up next to Likes on the message.

    If you change your mind about the quality of the message, you can revoke your likes.

    To revoke likes you've given, click the thumbs up button again.

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  • How can I see who has given me likes?

    To see who's given you likes:

    1. Go to your profile page.
       Your Profile pages shows the names of community members who have given you likes, the messages they liked, your top liked messages, and the likes you've given.
    2. To see all of your recent likes activity in an area, click view all.
    3. Click the tabs to see more info about your likes activity.

    
    

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  • Why can't I give Likes to some messages?

    There are a few reasons why you might not be able to give Likes to a post.

    • You've already given Likes to this message (you can only give them once).
    • You wrote the message (you can't Like your own messages).
    • Your community manager has turned Likes off for a message or a forum.
    • Your community manager has frozen Likes for this message. You can still see how many Likes the message has received, but you can't Like it any more.

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  • Where did the Likes number go?

    Sometimes a message gets so many likes that we run out of space to show the number. When that happens, you'll see a Hot Likes symbol or icon instead of the likes count on the likes badge.

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• Blogs

  • What's a blog?

    A blog is an online journal written by one or more authors. Blog articles usually appear in reverse-chronological order, so you see the most recent article first, followed by earlier articles. Some blogs have comments from readers, which you can read by clicking the Comments link at the bottom of the article.

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  • How do I post a comment on a blog?

    Posting a comment on a blog is a lot like replying to a message on a board. If the blog is open for comments, you'll see a post a comment link or a comment count link at the bottom of the article.

    To post your comment:

    1. Find the comment text field below the article.
    2. Compose your comment.
    3. Click Post Your Comment.
       Tip: Unless you have special permissions, you can't edit or delete a comment after it's posted, so be sure to preview your comment and spell check first.
       

    Some blogs display new comments almost immediately. Other blogs don't display new comments until the blog author or a moderator approves them.

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  • Where is my blog comment? I posted a comment, but don't see it.

    Some blogs display new comments almost immediately. Other blogs don't display new comments until the blog author or a moderator approves them.

    If your comment doesn't appear immediately, check back in a few minutes. If it still doesn't appear, your comment is most likely in the approval queue.

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  • Can I edit or delete my blog comments?

    No, you can't. Be sure to check your spelling and preview your comment before you post it.

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  • Can I subscribe to a blog?

    Yes. You can subscribe directly to a blog or an article, or you can subscribe to their RSS feeds. If you subscribe to an RSS feed, you can use an RSS reader to view new content that's added to the blog. If you subscribe directly to a blog or article, you receive an email alert when new articles or comments are posted.

    To	Do this
    Subscribe to a blog	Go to the blog page and click Blog Options > Subscribe.
    Subscribe to an article	Go to the article and click Article Options > Subscribe.
    Subscribe to an RSS feed	Go to the blog or article and click Blog Options > Subscribe to RSS Feed. Then, save the live bookmark or whatever you usually do to add an RSS feed.

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