Umgang mit einem widerständigen Kunden, der eine Veränderung braucht. Können Sie Empathie in Ihrem Lösungsvorschlag zeigen?

To address a resistant client, first, acknowledge their concerns and validate their feelings, showing you understand their hesitation. Use active listening to uncover the root of their resistance. Present your proposed changes by framing them in terms of the client's goals and long-term benefits, using data to support your case. Offer a phased approach to the change, allowing them to adapt gradually, reducing their anxiety. Be patient and open to their feedback, making adjustments where necessary to ensure they feel involved in the process. Maintain consistent communication, reinforcing your commitment to their success while demonstrating empathy and understanding throughout.

Where there is resistance, there is a part of the Client that feels unsafe to make the change. The subconscious mind will come up with all kinds of re-actions to avoid making the change in order to stay safe. This is the proverbial rabbit hole. As a Coach, the first step is neutrality... to clear your mind and get present to what's really happening in the mind of your Client. Once you've done this, you can share your empathy via a story to demonstrate how you've handled change in our own journey. True empathy in this case will depend upon the level of your own healing and transformation in the face of great change and resistance. This can be a fairly simple process when you've "Been there, Done that" and can speak to the root of the matter.

Should I notice resistance to change from a client I would listen actively with curiosity. I would ask questions for deeper explorations. We would explore also 3 scenarios and their respective implications for: things staying the same, then look what is the resistance really about and best possible scenario if everything can be possible. Depending when this comes up in our work together I would use different strategy depending on the level of build trust, already seen results etc. I have many processes and questions with which I can guide the client to access superconscious states of perception, rise above current reality and see the true picture of what is unfolding. Once they see this for themselves, change naturally follows.

Add a sprinkle of patience and tolerance as well. Both of which can be a struggle for me at times. There's some balance secret sauce in there, though.