"Success doesn’t stop at the sale; it starts there." After closing a high-stakes IT sales deal, prioritize follow-up tasks to ensure client satisfaction and project momentum. Begin by confirming all agreed terms and timelines in writing, sharing a clear implementation roadmap with stakeholders. In my experience, scheduling an onboarding session or kick-off meeting sets expectations and builds rapport early. Next, assign key deliverables to your team and establish check-ins to track progress. A common mistake is delaying engagement post-sale; instead, act quickly to address questions and maintain client enthusiasm, laying the groundwork for a successful long-term relationship.

- Align with the client through a detailed kick-off meeting to understand immediate needs and expectations. - Prioritise tasks into immediate, short-term, and long-term to ensure timely value delivery. - Collaborate with presales, delivery, and support teams for seamless execution. - Provide regular updates and proactively address any concerns to build client confidence. - Focus on relationship-building by sharing insights and identifying new opportunities for added value. - Deliver results that exceed expectations, ensuring long-term trust and partnership.

En una empresa anterior cerré una conexión dedicada de red, rápida y fiable hacía un cloud que reducía costes de la red, aumentaba ancho de banda permanentemente y en principio no era una venta TI de alto riesgo. Me costó un triunfo establecer los hitos porque el cliente tenía outsourcing TI para implementar la solución. Cometí el error de no comprobar el conocimiento técnico de mi cliente para asegurar una transición segura. Esto ya me había ocurrido en otra ocasión con otro cliente que era IT Manager y luego no tenía el suficiente conocimiento técnico para gestionar el servicio TI que había adquirido y quería que se lo entregara gestionado. Asegurate una comunicación clara y fluida con tu cliente antes de cerrar. "El hombre es el único...

I make sure the client's request/ORD is processed smoothly by confirming all deliverables and timelines. I will follow up with the engineering and cross-functional teams to ensure the service is set up without any issues. To keep everything on track, I’ll schedule regular meetings and follow-ups with them. At the same time, I’ll keep the client updated on the progress to ensure they are always informed and confident in the process.

Setup a introduction call or meeting with customers success and project team lead do a full handover with your project manager and the development so that the based requirements are cover and customer services and customer is happy and understand the scoop