Sie stehen einem defensiven Kollegen in Diskussionen gegenüber. Wie geben Sie effektiv konstruktives Feedback?
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Embrace the DIRECT Model:Initially, invite your colleague to share what they've done well. This positive start can reduce defensiveness, creating a foundation for offering constructive feedback about areas for improvement.
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Apply the SBI framework:Start with the specific situation, focus on the behavior in question, and then discuss its impact. This method keeps the conversation objective and centered on tangible events and outcomes.