Sie möchten sich in der Kundenerfahrung auszeichnen. Welche Online-Kurse bringen Sie beruflich voran?

To advance your customer experience career, consider online courses from platforms like Coursera, Udemy, LinkedIn Learning, HubSpot Academy, and edX. Topics to explore include customer experience management, customer journey mapping, customer service skills, customer experience design, and data analytics. Choose courses that align with your goals and experience level.

In my opinion: - Coursera: Offers courses on topics like "Voice of the Customer," "Customer Relationship Management," and "Customer Journey Mapping." - Udemy: Provides a wide range of courses on customer experience, including "Customer Service Excellence" and "Building Customer Loyalty." - LinkedIn Learning: Features courses on "Customer Experience Strategy" and "Customer Success Management." - Google Digital Garage: Offers free courses on "Customer Experience" and "Digital Marketing." Rest all depends on an individual's goals and objectives, that's the key to prioritise before choosing a platform.

Udemy is a great platform for finding courses on fundamental CX concepts. Additionally, consider exploring courses in specific areas of interest to deepen your knowledge in a particular field. For example, I have a postgraduate certificate in Cloud Computing, where I focus my UX research. I completed this course through Calitech & Simplilearn.

An awesome opportunity to make customers feel delighted at every touchpoint & empathize. Understand: A great way to learn CX fundamentals is by visualizing your customer journey and understanding human emotion, i.e. experience, perception, attitude & behaviors. Identify #opportunities to nudge, assist, and enhance customer experiences. Communicate: with passion, propelling, practice Leveraging visual thinking, simplification, and quotes

Customer Experience Management" on Coursera, "Customer Service Fundamentals" on LinkedIn Learning, and "Building a Customer-Centric Culture" on Udemy. These courses teach valuable skills like understanding customer needs, improving communication, and creating positive experiences, all of which will help you advance in your career.

Para sobresalir en la experiencia del cliente (CX), es crucial dominar el análisis de datos. Esta habilidad te permite interpretar y aprovechar los datos de comportamiento, preferencias y comentarios de los clientes, lo que es vital para tomar decisiones informadas. Al hacerlo, podrás adaptar y mejorar continuamente las experiencias que ofreces, asegurándote de que resuenen con tu audiencia. Los cursos enfocados en análisis de datos te equiparán con las herramientas necesarias para medir el impacto de tus estrategias de CX y fomentar la mejora constante en tu trabajo.

Customer analytics helps us listen & discover, ask & learn, measure & manage, and segment & target. bringing data from Operation (what) & customer experience (why) would bring great synergy, and help identify drivers of business outcomes. Analytics helps us anticipate problems, preferences, and possibilities and prioritize and predict needs. Turning measurement, and insights into action!

Data analysis is critical, but you need to understand what makes sense to do in your role, so that you aren't wasting time or duplicating effort. When in doubt, chat with your manager.

Design thinking is more than a methodology—it's how to ensure that solutions / "innovations" are deeply aligned with guest's needs. This approach goes beyond traditional problem-solving by emphasizing empathy, quick prototyping, and continuous iteration based on direct feedback. My time at the Ljubljana Academy of Fine Arts, particularly in the design department, grounded me in these principles. Every day, this training influences my decisions, pushing me to think differently and act boldly, always with the guest = customer in mind. Goal is not just creating solutions; emphasis is on crafting experiences that truly resonate with the guests.

Design thinking is surely a human-centered approach to problem-solving, it brings collaboration and teams together. Ensures we don't miss opportunities to grow or enhance. However, the strategic intent must be derived, to ensure alignment and effective innovation. Design thinking brings in best practices in innovation like inductive thinking and deductive thinking, to influence outcomes by - Deepening understanding of User Needs - Enhances collaboration, and reduces risks and costs. - Multiple Solutions Winnowed Through Small Bets

El pensamiento de diseño es un enfoque esencial para mejorar la experiencia del cliente, ya que pone al usuario en el centro del proceso de innovación. Al aprender a pensar fuera de la caja y a iterar rápidamente con prototipos basados en feedback real, puedes crear soluciones que realmente satisfagan las necesidades de los clientes. Esto no solo conduce a experiencias más efectivas y fáciles de usar, sino que también garantiza que tu enfoque esté alineado con las expectativas y deseos de tu audiencia, impulsando así el éxito en tus iniciativas de CX.

Get certified at Design thinking professional. Go through each step diligently and try out the concept on any online D2C company App.

In today's digital world, it is necessary to provide positive digital experience to your customers. There are many online courses on Digital CX, for example Genesys Cloud CX: Professional Certification By learning through the materials, I learn the importance to optimize online interactions whether on desktop or mobile.

As Digital becomes ubiquitous, a need to understand how digital technologies become more relevant. Digital CX Courses help individuals to understand, become confident to communicate and discuss their perspective of customer needs /challenges. This helps in better collaborations and customer-centricity.

En la era digital, es imprescindible centrarse en la experiencia digital del cliente para mantener la competitividad. Un curso de Digital CX te proporciona las herramientas necesarias para optimizar cada punto de contacto en línea, desde el diseño web hasta la interacción en redes sociales. Al dominar las últimas tendencias tecnológicas, no solo mejorarás la fluidez de la experiencia del cliente, sino que también asegurarás su satisfacción en todas las plataformas digitales, un aspecto clave para cualquier estrategia de CX exitosa.

Get good at marketing tactics and techniques for success in the digital side of CX, you'll find there's a ton of overlap, and some tricks marketing has that are invaluable to CX.

As we embarked on delighting customers, we realized customer psychology plays an important role in designing branding and messaging. Image a 3-tier product, we categorize security levels as basic, holistic, and complete. We leverage psychology to influence decision-making, - social proof - Expert endorsement - what others are doing? - emotional appeal - Urgency

Comprender la psicología del cliente es fundamental para crear experiencias que realmente conecten con el público. Al explorar los procesos cognitivos que influyen en el comportamiento y las decisiones de compra, se puede diseñar estrategias que no solo atraigan, sino que también fidelicen. Saber cómo las emociones impactan en la lealtad y satisfacción del cliente ofrece una ventaja competitiva clave, permitiendo crear experiencias más profundas y significativas que resuenen a nivel psicológico.

Read Chief Customer Officer 2.0 and Outside in book and go for CCXP certification. CXM needs to be good in customer analytics, product management, Marketing management and project management. Think of it this way, a customer goes through a journey while they interact with the brand. Each time they do so their experience should be positive and you are responsible for that. That will get you repeat orders. So you are practically driving the bottom line. It needs a huge change through the organisation first to have human center thinking. Employee experience is essential to provide better customer experience.