Sie sehen sich mit Widerständen von Teammitgliedern gegen einen neuen automatisierten Prozess konfrontiert. Wie kannst du ihren Widerstand überwinden?

Change is the only thing constant in the world. Getting out of comfort zone is not easy. Embracing new technology sometimes poses fears. All these factors cause resistance and should be addressed properly by the management. It is always good to first float proposals for change and get the feedback from all the affected parties. This creates a positive impact on the people and listening carefully to the reservations may help in overcoming resistance.

When introducing new automated processes, it's crucial to start by listening to team members. Understand their concerns and objections by actively engaging in dialogue and asking for their feedback. This approach shows that their opinions are valued and helps identify specific issues that need addressing. By genuinely listening, you can tailor solutions to meet their needs and build trust, making the transition smoother. Addressing their concerns thoughtfully lays a strong foundation for acceptance and collaboration.

Create an open environment where team members feel comfortable expressing their worries and objections. Understand the root of their resistance, whether it's fear of job loss, added workload, or unfamiliarity with the new system. Once you've listened, address their concerns directly by providing clear information, training, and support.

Listen to their concerns. Really listen. What's got them worried? Address fears head-on. Explain that jobs won't disappear when processes get automated. Show empathy. Change is tough, acknowledge that. Highlight the benefits. How will this make their work life better? Involve them in the process and offer training ones the results are live. Start with small wins. Show quick, positive results. Be patient. Adoption takes time. They will see that automation is your friend ;)

Aktiv zuzuhören ist superwichtig. Ihr nehmt die Sorgen eures Teams ernst und zeigt Empathie. Das baut Vertrauen auf und erleichtert die Umstellung auf neue Prozesse.

Euer Team über den neuen Prozess aufklären, ist ein Muss. Ihr müsst erklären, wie die Automatisierung den Alltag erleichtert und Chancen für spannendere Aufgaben schafft. Wichtig sind auch Schulungen, die zu jedem passen. Das war meine Sicht dazu.

🧠 "The only thing worse than being blind is having sight but no vision." – Helen Keller 🎓 When Amazon introduced automation in their warehouses, they faced significant pushback. They addressed this by thoroughly educating employees on how automation reduces manual strain and increases job safety. This educational effort led to a 30% reduction in employee turnover, as workers began to see the benefits firsthand.

Find one employee who is willing to try out the automation. Use this enthusiast as an influencer—once the automation works for them, others will start to envy them and will want to automate their processes as well.

Start by breaking down the process step-by-step. Explain not just what the automation does, but why it’s being implemented and how it will actually make their jobs easier. People are more likely to embrace change when they understand the ‘why’ behind it

Reserve tempo para responder às perguntas e esclarecer as dúvidas da equipe, realize demonstrações práticas do sistema para mostrar como ele funciona na prática e reforce a ideia de que a automação não visa substituir os funcionários, mas sim otimizar o trabalho e criar novas oportunidades.

One effective way is to start with a small, real-world example. Identify a task or process that’s currently time-consuming or prone to errors, and show them how automation can handle it more efficiently and accurately

De forma bem objetiva: Mostrando o benefício. Seja ele financeiro(ganho efetivo e/ou economia de horas, diminuição de multas e etc) ou por exemplo, na experiência do cliente. O segredo é fazer com que o time entenda que a automação vem para facilitar a vida da área e não o contrário, e particularmente, não conheço forma melhor de fazer isso do que através de números.

To overcome resistance to new automation processes, it’s essential to clearly demonstrate their value. Present concrete examples of how the automation will enhance efficiency, accuracy, and productivity. Use case studies, pilot project results, or data to illustrate the tangible benefits and improvements. By showcasing how the automation solves existing problems and delivers measurable gains, you help team members see the direct advantages and justify the change. This evidence-based approach builds confidence and encourages acceptance of the new process.

Ein Pilotprogramm kann wirklich helfen, den Mehrwert zu demonstrieren. Ein Praxisbeispiel macht es anschaulich und greifbar. Die Vorteile direkt zu erleben, nimmt oft die Skepsis weg.

💡 "Seeing is believing, but sometimes the most real things in the world are the things we can't see." – The Polar Express 📊 GE implemented a pilot program to showcase how automation could cut down on tedious tasks, leading to a 25% increase in overall productivity. The visible improvements convinced the team, turning skeptics into advocates.

Na klar, kontinuierliche Unterstützung ist unverzichtbar. Ein Helpdesk und regelmäßige Check-ins sorgen dafür, dass euer Team sich nicht allein gelassen fühlt. Das stärkt nicht nur das Vertrauen, sondern zeigt auch, dass ihr wirklich in den Erfolg des Teams investiert seid.

🤝 "People don’t care how much you know until they know how much you care." – Theodore Roosevelt 🔧 Like IBM, provide continuous support post-implementation. They set up a dedicated help desk and regular training sessions, which reduced resistance and increased the adoption rate of new processes by 40%.

Implemente um help desk para que os funcionários possam registrar suas dúvidas e problemas de forma fácil e rápida, ofereça um chat online para suporte em tempo real, ofereça sessões de reforço periódicas para revisar os conceitos e responder a novas perguntas e realize enquetes de satisfação regularmente para coletar feedback sobre o suporte oferecido.

When implementing new automated processes, it's crucial to address job security concerns to gain team buy-in. Communicate transparently about how the automation will impact roles, emphasizing that the goal is to enhance their work rather than replace jobs. Highlight how automation will handle repetitive tasks, allowing team members to focus on more strategic and fulfilling work. Discuss opportunities for upskilling and career development to show commitment to their growth. By addressing job security directly and positively, you can reduce anxiety and foster support for the automation changes.

Realize reuniões informativas para discutir abertamente os impactos da automação na equipe, utilize uma linguagem clara e objetiva, evitando jargões técnicos que possam causar confusão e demonstre empatia pelas preocupações dos colaboradores, reconhecendo que a mudança pode gerar ansiedade.

Erfolge und Meilensteine zu feiern ist wirklich ein toller Weg, um die Moral zu stärken. Anerkennung motiviert und zeigt, dass der Umstieg auf den neuen Prozess tatsächlich Vorteile bringt.