Der Umgang mit einem nicht reagierenden Client ist eine Herausforderung. Wie können Sie die Kommunikation mit ihnen effektiv verwalten?

Client Relationship Management is an Art and there is no defined formula. Each client and situation is different. An effective Relationship Mgr is the one who is able to assess the situation and then strategise accordingly. An unresponsive client needs delicate handling to normalise the situation and try to get the client to open up. Key is not to "hurry" the client. Give it time. Figure out from his team members / juniors if they can give some insights and suggestions. Never bombard the client with incessant emails, sms, WhatsApp, calls. Space out your communication and try to keep it limited to working hours. Patience is key. If possible, find somebody who can put in a word for you with the client.

Through LinkedIn platform I try to find out ones' contact details and profile. I always send connect request to such customer/s. Offer compliments to please him / her. Thus 1st I become friendly and later on he or she becomes my client.

This is how I generally approach an unresponsive client: 1. Offer something of value without sharing all the details: Share a relevant benefit related to your product or provide useful information you’ve read or seen that they might find helpful. Ask if they have time to discuss. 2. Send a text: Consider how often people check their phones. A polite, brief text asking for their availability often gets better responses than emails or calls. 3. Value your time—this is just as important: Set clear communication expectations during your client meetings. Ask if and when follow-ups make sense to continue the conversation. The busier you appear, the more a client will value the opportunities to connect with you.