So können Sie die Gehaltsverhandlung im Kundensupport steuern, ohne häufige Fehler zu machen.

We only undervalue ourselves by listening to what people think we are worth. Your worth is an investment, you should be counting your currency every day by converting the pennies into notes. [upskilling] Keeping a portfolio of achievements and non achievements is important. Be prepared to demonstrate how you were able to turn a non achievable situation into an achievable one. Know your unique selling point and how the team and organisation has benefited from it. This is your starting point in every negotiation and then provide the evidence to support it.

Avoid Accepting the First Offer: Even if the initial offer seems reasonable, it's often a starting point for negotiation. Politely express appreciation for the offer and request time to consider it before making a decision.

Know the Market: Understand what similar roles pay in your area. Show Your Value: Highlight your achievements and contributions. Know Your Worth: Don't sell yourself short; know what you're worth. Practice Negotiation: Get comfortable discussing your salary expectations. Consider Alternatives: If they can't meet your salary, explore other benefits. Stay Professional: Keep the conversation focused and respectful. Stick to these points, and you'll navigate salary negotiations in customer support effectively

Before diving into salary talks, it's a good idea to do some homework. Check out the salary ranges for customer support roles in your area, and consider factors like tenure, skills, size of the company, etc. And don't forget to know what your competitors are offering for similar roles, using websites like Glassdoor, etc. When you're at the negotiating table, make sure to highlight the times when you've really made a difference. Talk about how you've boosted customer satisfaction scores, sped up resolution times, or nailed big projects. Numbers speak volumes here, so share the specifics of how your hard work has paid off for the team, department, or company as a whole.

Not just knowing your worth but also measuring, comparing and evaluating the previous salaries you’ve earned in your career line. Ones’ career step is meant to be upgraded and so as his/her salary. You can’t be earning much in your job and then get into a similar job to be earning little unless it is a totally new job with little experience and the intent to grow and learn.

To navigate salary negotiation in customer support without common mistakes: 1. Research market rates for similar roles. 2. Know your worth and skills. 3. Consider the whole compensation package. 4. Practice negotiation skills. 5. Be prepared to compromise. 6. Avoid sharing personal financial details. 7. Stay professional. 8. Seek advice if needed. These tips can help you negotiate effectively and confidently.

Aim for a time when your value to the company is evident, such as after successfully completing a significant project or during a performance review. Avoid times of company-wide stress or downturns.

Si has de negociar salario en tu puesto de trabajo, sé inteligente y busca el momento correcto. Si vas a negociar cuando la empresa está pasando un momento complicado ya tienes un 80% de posibilidades de que la respuesta sea negativa. Aprovecha tus logros para negociar.

Timing is indeed key! Negotiating a salary raise just before the anniversary of the company could help as this period, management are in the celebration/giving-mode/party-mode. Tensions are lesser this period 😉 but after the anniversary celebration, everyone goes back to work-mode and management is trying to recoup money spent for the anniversary 🤣

Absolutely, timing is crucial when discussing salary. Aim to have these discussions when your value to the company is clearly demonstrated, such as after achieving significant milestones or during performance reviews when your contributions are in focus. Avoid discussing salary during times of company-wide stress or downturns, as this may not be the most opportune moment. By aligning your request with positive momentum and emphasizing your contributions and achievements, you increase the likelihood of a successful negotiation outcome.

Be the devil’s advocate to yourself. Prepare for what if scenarios: - you won’t get the raise - you will receive only a promise that your request will be dealt with in a near but unspecified period - you will get the raise, but not a one you hoped for - you will get it in full along with list of a few new tasks into your bucket Adjust your response accordingly. Act calmly regardless of the news received.

Diplomacy is the art and practice of building and maintaining relationships and conducting negotiations with people using tact and mutual respect.

Its important to note that salary increment decisions may go beyond the HR personal appointed to you. Be patient as the process may take longer than you may want. Be respectful and always be open to asking for feedback on why the request has been turned down. However, taking the step to raise the issue is a great step. It helps the employer look at issues they may have neglected in relation to remuneration reviews.

Siempre hay que ir con el mindset adecuado a la negociación. Las personas que tienes delante no son enemigos ni van a quitarte tu salario. Pero si pueden ser la llave para esa mejora que estás buscando. Trátales con educación y respeto.

Practicing diplomacy entails navigating complex interpersonal relationships, negotiations, and conflicts with tact, empathy, and strategic communication. It involves the art of fostering understanding, finding common ground, and resolving differences amicably to achieve mutual goals. Whether in international relations, business negotiations, or everyday interactions, diplomacy promotes cooperation, fosters trust, and prevents escalation of conflicts. By prioritizing respectful dialogue, active listening, and compromise, diplomats can bridge divides, build alliances, and promote peaceful resolutions.

Be prepared to negotiate. Consider other forms of compensation, such as additional vacation time, flexible working hours, or professional development opportunities. Sometimes, non-monetary benefits can be just as valuable and may be more achievable for your employer.

Concordo com a necessidade de flexibilidade e planejamento, Uma vaga de emprego com alto salário mas sem benefícios acaba não trazendo o retorno esperado. É sempre bom avaliar as necessidades e a liberdade que temos para a tomada de decisão.

Consider other non-monetary benefits that may make your job much comfortable. An organisations may not be able to offer finacial value due to other constraints. Be willing to consider other options that may make your work comfortable. It could be an option to work from home for more days which cuts your commuting costs. Or supported training or change in job from clerk to officer which opens door to better career prospects

While knowing your desired salary is crucial, be open to negotiation and consider alternative forms of compensation, such as additional vacation time or professional development opportunities. In my experience, this flexibility has not only led to mutually beneficial agreements but also demonstrated my willingness to collaborate and find creative solutions. By showing adaptability and openness, you can build rapport with your employer and create a positive negotiation atmosphere, ultimately increasing the likelihood of reaching a satisfactory outcome for both parties.

In the current scenario, I believe that negotiating benefits is the most common in this position. I have come across several opportunities and shared experiences with other colleagues in the sector where the salary was non-negotiable, regardless of experience, skills, and years of career. As mentioned in the text, other benefits can be as important as a higher salary, so understanding what the company offers to other employees and options that would help you save on salary (such as financial assistance for further education) can give you leverage in the negotiation process.

Prepare your response in advance, keeping it clear and concise. Reiterate the reasons you believe a higher salary is justified, referencing your research and contributions. If the offer is significantly lower, ask for time to consider it and suggest a follow-up meeting.

Expect an initial offer that may be below your expectations. Prepare a clear and concise response in advance, highlighting your reasons for seeking a higher salary. In my experience, this preparation has been crucial in negotiating favorable terms. If the offer falls short, remain composed and request time for consideration. This allows for thoughtful reflection and preparation of a counteroffer, ensuring alignment with your worth. By proactively preparing your responses, you demonstrate professionalism and assertiveness, setting the stage for a successful negotiation outcome.

Maintain professionalism. If you receive the raise, express your appreciation and continue to prove your value. If not, ask for feedback and what you can do to be considered for a raise in the future. Use this as an opportunity to set clear goals and establish a timeline for revisiting the conversation.

An aftermath strategy is a crucial component of any plan or decision-making process, focusing on how to effectively manage and respond to the consequences of actions or events. Whether it's a crisis, unexpected outcome, or change in circumstances, having a well-thought-out aftermath strategy is essential for mitigating risks, minimizing damage, and capitalizing on opportunities.

Sometimes, an aftermath strategy could be to immediately start planning to leave for something better. Some bosses don't like it when employees start waking up to their slumber and coming to demand their worth. It's a threat to them. You could end up being used as a scapegoat or be given the silent sacking treatment.

Después de finalizada la negociación salarial, es crucial mantener la profesionalidad, sin importar el resultado. Si obtienes el aumento, muestra gratitud y sigue demostrando tu valía en el trabajo. En caso contrario, pide retroalimentación y cómo podrías mejorar para ser considerado en futuras oportunidades. Aprovecha esta situación para establecer objetivos claros y acordar un cronograma para revisar la conversación. Este enfoque proactivo demuestra tu compromiso con el crecimiento y puede allanar el camino para futuras negociaciones.

Avoid Revealing Salary History Try avoiding to disclose your salary history unless absolutely necessary. Focus on the value you bring to the role and the market rate for similar positions you're applying for, rather than past earnings.

There are Boses that are so manipulative that no matter how you try proving your worth and getting the timing right etc, they'll make you regret ever coming forward with such a request because they believe that there are countless job applicants out there who are willing to do the same job for less. This is why gauging the personality and character of management or your Boss is very important. Sometimes, it's just advisable to drop a resignation letter and leave when you have an offer with higher pay. At this point, some employers become interested in why you are leaving and become open for negotiations just to retain you. Sometimes, life or people will never give you what you are worth but what you demand with your drastic actions.

While being employed, I believe it's easier to negotiate offers from other companies; you don't have the pressure of bills looming. Use this as an advantage to showcase your value and all the qualifications you've gained throughout your career. Making the recruiter understand what you bring to the table can be a significant advantage. Being unemployed can indeed make you forget your worth. However, it's important to keep in mind your qualifications, your results in previous jobs, and especially to stay updated on practices that enhance your performance. You may indeed need to start 'from the bottom again,' but by maintaining confidence in your work and competence, you will be able to grow professionally.