Ihre Stakeholder haben widersprüchliche Prioritäten. Wie können Sie sicherstellen, dass sie sich alle gehört und wertgeschätzt fühlen?

Saber ouvir e tentar atender a diferentes demandas, mesmo quando conflitantes é algo que cada vez mais os executivos precisarão saber lidar para ter a continuidade dos relacionamentos sejam dentro da empresa ou mesmo com fornecedores e parceiros O importante também nestes casos é entender qual das partes (quando apenas uma se adequar) é a que mais se aproxima da Cultura da empresa

When your stakeholders have conflicting priorities, you can ensure they all feel heard and valued, employ your listening skills. Encourage them to present their views. Give them ample chances to do this, ask clarifying questions, demonstrate your understanding and valuing of their opinion, try to follow their ways, give them back a unifying proposal, evaluate their reactions and wait for their answers. Moreover, prove your respect to them.

For communication to be transparent and equipped with the necessary tools to resolve conflicts, it’s important to clarify a few key points. Let’s suppose, for example, that the issue arises from a conflict of priorities in implementing a new functionality for a product. To address this situation and ensure effective communication, it’s essential to have at least this information: - An estimate of the time required to develop the functionality requested by each stakeholder. - The team’s capacity (expressed in Story Points, hours, or other unit). - A clear understanding of the business benefit and associated risks. - The necessary budget Having this information will enable stakeholders to make more informed and accurate decisions.

A Framework for Balancing Stakeholder needs, here are 6 ways that a prioritization framework can help to ensure you take all stakeholders into consideration and make them feel heard & valued: - Define criteria: What types of “needs” will help you to assess, for example impact, urgency and strategic alignment. - Transparency Process: Share with your team how you come to a decision, driven by the framework — this will build trust and they know that everything has its math. - Fair Assessment: Use the framework consistently to ensure all priorities are being weighed equally - Engage Stakeholders- Include key stakeholders in the development process so that it can be tailored to their expectations and incorporates any concerns.

It is crucial to involve stakeholders in the design and solution-creation processes. However, to avoid unintended consequences, it is necessary to be very precise in the meetings and the approach used to integrate them. To encourage collaborative participation from stakeholders, it is important to consider the following points: - Clearly define the objectives that need to be achieved. - Practice active listening to fully understand their perspectives. - Evaluate how the proposals can generate a tangible impact or benefit for the business. - Show stakeholders that the team has already been involved in generating preliminary solutions. - Whenever possible, present data to support decision-making

The most effective negotiations are those where all participants clearly understand the available options, along with the risks and benefits of each. When conflicts of priorities arise between different areas with opposing objectives, it’s crucial to recognize that this involves a trade-off. Prioritization will depend on the company’s main goal and what it is willing to “sacrifice.” In any negotiation, it’s essential to have a well-defined primary objective, as the clearer the alternatives, the more effective the negotiation will be. It’s important to avoid conflicts and remember that if we are negotiating, it’s because both parties need something from each other, which is already a common ground