Sie stoßen auf den Widerstand der Stakeholder gegen automatisierte Prozessänderungen. Wie können Sie ihre Unterstützung gewinnen?

Developing trust is essential, and strong listening skills play a major role in this process. Once you understand the concerns the customer may have about their plant or site, you will be in a better position to address them. Lastly, educating stakeholders is crucial in alleviating these fears.

To win support for automated process changes, start by listening to stakeholders' concerns. Clearly explain the benefits, showing how it can make their work easier. Involve them in the process to foster collaboration. Provide training to boost their confidence with new tools. Finally, keep communication open and regularly check in for feedback.

Resistance exists when the value isn't clear. Start by identifying key goals your stakeholders aim to achieve. Once you understand these, align automation benefits with their objectives, showcasing how it drives value. Use a value-driven approach to explore their needs, providing tailored solutions that address specific concerns and demonstrate clear, measurable outcomes.

Empathy plays a big role while understanding and alleviating the fears of stakeholders. Be genuinely interested in their concerns. Most of it may be stemming from reasons of job security and the new unknown processes. It may also be due to reasons about functionality that the new automation does not cover. It provides opportunity to revisit the design details before implementation. Other issues can be suggestions regarding changes to the onboarding/training programs and other transition processes to make it as seamless as possible for the current stakeholders.

Education and involvement are key. Sometimes the concerns are around losing control of the process or product stability and security. The more you can help them understand the more comfortable they will be.

Avoid word salads and catalogue talks. Focus on tangible/measurable benefits and talk specifics. Talk money if it’s about advanced process control and real time optimisers. Talk reduction in alarm rates if it’s about improving base layer control, or improved plant vision with upgraded graphics display, or less incidents/safer plants with SIS upgrades. Be people-focused rather than technology-centric.

Highlight Efficiency Gains: Explain how automation can streamline workflows, reduce time spent on repetitive tasks, and increase overall productivity. Use specific examples to show how time savings can be redirected toward more strategic initiatives. Emphasize Accuracy Improvements: Point out how automation minimizes human error, leading to more accurate data handling and decision-making. Illustrate this with real-world cases where automation has improved precision and outcomes. Showcase Cost Savings: Discuss the financial benefits, such as reduced labor costs and fewer errors leading to cost overruns. Present data on ROI to demonstrate how initial investments in automation can lead to significant savings.

In the Industry 4.0 era, automation is key to optimizing processes and enhancing competitiveness. Our systems will reduce human error and improve precision through advanced algorithms and real-time controls. Short-term benefits include lower operational costs by reducing labor dependency and increasing efficiency. Our systems run continuously, boosting production capacity and improving safety by handling hazardous tasks. Long-term, automation offers scalability and adaptability to market changes without significant resource increases. Real-time data collection and analysis enable informed, strategic decision-making. Automation is a strategic investment for sustainable competitive advantage and ongoing process optimization.

Stakeholder engagement buttom up approach is key to the success of process automation. Validate your idea through engagement of the user department and and with the Team to whom the idea will implement the idea. Often the very team (technical) responsible for implementing the project is not well informed buttom up. Once proper engagement are timely executed at all levels you are assured of a 90% acceptance from all stakeholders.

Invite Early Input: Encourage stakeholders to participate in brainstorming sessions or workshops to discuss potential automation initiatives. Their insights can help identify areas for improvement and highlight potential challenges. Showcase Pilot Projects: Run small-scale pilot programs and involve stakeholders in evaluating their success. This hands-on experience allows them to see the benefits of automation firsthand and understand its impact. Seek Continuous Feedback: Create channels for ongoing feedback throughout the implementation phase. Regular check-ins and feedback loops can address concerns promptly and make necessary adjustments.

In my experience to win stakeholder support for automated process changes, involve them early and consistently throughout the process. Engage them in discussions to ensure the automation aligns with their needs and address any concerns. Clearly communicate the benefits of the changes, emphasizing how they contribute to the company's broader goals. By helping stakeholders see the bigger picture, they'll better understand the value of the changes, making them more likely to support the initiative.

Involving stakeholders from the start of the automation journey is crucial for several reasons: 1. Clear Vision and Goals 2. Better Planning and Execution 3. Increased Buy-In and Support 4. Risk Mitigation: Identifying potential risks and issues early on is easier when stakeholders are involved from the beginning. 5. Enhanced Communication: Continuous communication with stakeholders throughout the automation journey ensures that everyone is kept informed about progress, changes, and any issues that arise. 6. Optimized Resource Allocation: Understanding the needs and constraints of different departments helps in better resource allocation.

Convide stakeholders a participar desde o início do processo. Ao incluir suas opiniões e preocupações no planejamento, você promove um senso de propriedade e responsabilidade pelo sucesso da implementação. Isso também ajuda a garantir que a solução de automação atenda às necessidades específicas de cada área.

Consultas e Feedback Inicial: Desde o início, convide as partes interessadas para participar de reuniões de planejamento, entrevistas e discussões. Solicite seu feedback sobre os processos atuais e as possíveis mudanças com a automação.

Make the stakeholders comfortable with the process automation bots by providing training on how bots work. Provide a detailed user guide about how automation is working. Bot runbook would also be helpful to have a quick glance at automation.

One thing I have found to be useful is to have a dialog with them and explain the benefits these changes bring to them and how it can add value in their business. This should be filled with a comprehensive training plan and they need to know that you will always be there for them until they are comfortable

Permettre aux membres de l'équipe de s'approprier les outils d'automatisation est très important. En investissant dans des formations sur mesure, l'entreprise met à disposition des savoir faire qui permettront d'aller encore plus loin dans l'implémentation des processus d'automatisation. Chaque département, chaque membres pourra intégrer l'automatisation dans leur quotidien. Au delà de l'efficacité, il y a une vrai valorisation des personnes.

Successful automation isn’t just about technology, it’s about empowering people. Here’s why comprehensive training is essential: - Smooth transition: Trained teams adapt faster to new processes. - Stakeholder buy-in: Understanding benefits increases acceptance. - AI and automation synergy: AI and automation mutually reinforce each other, driving greater efficiency. - Tailored training: Customize to fit different learning styles and skill levels. - Confidence boost: Equip your team to feel competent and confident. - Holistic insight: Explain the ‘why’ behind automation, not just the ‘how.’ - Hands-on practice: Use real-world exercises to solidify skills. Willing to explore how this can work for your team? Contact me!

Investir em treinamento é essencial para garantir que todos saibam como usar os novos sistemas e entendam os benefícios de longo prazo. O treinamento deve ser adaptado ao nível de conhecimento de cada grupo, garantindo que todos, independentemente de sua familiaridade com tecnologia, se sintam confortáveis e confiantes com as mudanças.

Implementar um projeto-piloto pode ser uma ótima maneira de demonstrar os benefícios da automação em um ambiente controlado. Escolha um processo simples e fácil de medir para começar, e use os resultados como prova de conceito para ganhar apoio para uma adoção mais ampla.

By selecting a process that is straightforward to automate, such as invoice processing, data entry, or customer support ticketing, and has clear success metrics, you can create a compelling proof of concept. A successful pilot not only showcases tangible benefits and builds momentum for broader adoption across the organization, but also serves as an effective strategy to demonstrate the value of process automation in a controlled, low-risk environment. Last but not least, it helps businesses better understand the concrete benefits that AI can bring to their operations.

O feedback é um elemento chave para qualquer processo, de automação ou não, pois todo resultado será enviado e disponibilizado. Monitorar a satisfação sobre o recebimento destes produtos é fundamental para avaliar a eficácia da automação, pois tornou-se um processo com pouco ou nenhum olhar humano focado.

Crie canais abertos para receber feedback contínuo dos stakeholders. Estar disposto a ajustar e melhorar o sistema com base no feedback mostra que a empresa está comprometida com a melhoria contínua e com o sucesso de todos. Isso ajuda a construir confiança e reforçar o apoio dos envolvidos.

Maintaining post-implementation support is essential to provide ongoing assistance to users, correct any errors that may arise, and continuously seek improvements to make automation simpler and more efficient.

Keep track of the feedback would benefit in order to escalate, maintain and continuously improve. the feedback is the base of feedforward. - Feedback: help me look back and take action to prevent errors, continuous feedback would help us to mitigate errors and improve. - Feedforward: is based in the future taking as steppingstone the feedback and the actions previously defined and identify, is structured in the future.

Feedback is an essential tools to understanding the root cause of resistance. However, this should be allowed in an anonymous options else the information gathering will not show the true and fair view of the intended.