Alvaria, Inc.

This is what we achieved for our client, RCN SOLUTIONS. What might we do for your organization? You can read the full RCN Case study here https://lnkd.in/g7mxTgea #Alvaria #AlvariaInc #EmployeeRetention #RCNSolutions #EmployeeTurnover #WorkforceEngagementManagement #ContactCenter #ContactCenterTechnology #ContactCenterAgents 

Asurion has been in operation for more than 20 years, providing technology protection to wireless carriers, retailers and device manufacturers. Their 17,000 employees support 280 million consumers. This was their situation when they approached Alvaria. ◦ Agents were missing opportunities for voluntary time off and overtime because they were receiving comms and notifications too late to take advantage. This resulted in agent satisfaction declining. ◦ Contact centers were spending significant time processing agent schedule changes ◦ They wanted a real-time communication platform for agents using their channel of choice The results after implementing Alvaria Inform and Alvaria Workforce Mobile have been staggering. ◦ Increased agent satisfaction ◦ Lower absenteeism ◦ Increased OT and VTO fill rates ◦ Decreased administration workload for agents and management teams, but increased communications capabilities Read the full case study (2-min read) here https://lnkd.in/gfp2HGhH #Alvaria #AlvariaInc #Asurion #ContactCenter #CallCenter #AlvariaWEM #AlvariaInform #ContactCenterAgent #AgentRetention #EmployeeAbsenteeism #CustomerService

Sekure Payment Experts make almost 120,000 calls a day. They're at the forefront of leveraging technology to improve productivity and efficiency and to turn their culture into an employee-centric environment. So, Sekure and Alvaria were a natural collaboration. Matt Coffey, General of Technical Projects first approached us intending to incorporate gamification into their workforce management toolbelt to revolutionize their call center operations. Challenge accepted. Alvaria Motivate prepared five unique interfaces, comprised of one TV Leaderboard application which broadcasts results and competitions, recognizes achievements, and delivers ad hoc ticker tape messages across 16 individual screens throughout the call center. Additionally, Alvaria created four distinct user interfaces that align features to each level of Sekure’s organizational hierarchy. The core of the game mechanics solution was to clearly and quantifiably display goals for each agent, team, and supervisor through unique KPI scorecards. The results? 🚀 Within three months, Sekure Merchant Solutions achieved greater revenue and profitability than ever before. 🚀 Supervisors hit their team goals 40-60% more often.  🚀 First day on the job interviews asking if the new hire understood their goals skyrocketed from a rate of 45% to 90%. 🚀 Agent turnover reduced by 62%. We're proud to partner with Sekure Merchant to drive record revenue growth and agent retention. Read the rest of the case study here: https://lnkd.in/gVFpVtzV #Alvaria #AlvariaInc #SekureMerchantSolutions #Sekure #Gamification #WorkforceManagement #CallCenterTechnology #ContactCenterTechnology #WEM #CallCenterAgent

What's most important to you? 💡

We're headed to the CCW Executive Exchange in New Orleans next week. There, we'll meet with like-minded leaders focused on enhancing workforce engagement management in the contact center space. Over a few days, we'll learn from industry thought leaders who will be sharing in-depth case studies, best practices, and unique expertise on the latest industry trends. Join us? Here's the agenda. https://bit.ly/3xwtS0i #Alvaria #AlvariaInc #Sponsor #CommunityPartner #CCWExchange #CustomerManagementPractice

Our client National Rural Telecommunications (NRTC) faced inefficiency challenges with their previous scheduling application, struggling with forecasting accuracy and manual tasks. They set out to find a solution that has real-time tracking of adherence, attendance and automates PTO requests. Enter Alvaria Workforce. After implementing Alvaria Workforce, NRTC saved 100 hours annually in reviewing and approving PTO and saved 78 hours annually in adherence and attendance reviews. Alvaria Workforce supports summer and holiday schedule planning with its robust scheduling solution with smart automation, real-time adjustments, employee self-service capabilities, data-driven insights, and seamless integrations. To read more about how our technology helps operations remain efficient through periods of leave, click here https://lnkd.in/gczxE4zV. #Alvaria #AlvariaInc #NRTC #AlvariaClient #ClientCaseStudy #WorkforceManagement #PTOManagement #AlvariaWorkforce #WorkforceEngagement #EmployeeManagement #WorkforceEngagementManagement 

Having happy employees is the goal, right? They're typically more productive, engaged and loyal. Having 'choice' in aspects of their role is one factor that determines happiness and satisfaction. A feature like preference-based scheduling within Alvaria's Workforce solution puts the power of choice into the hands of your employees. Preference-based scheduling is what it sounds like - it allows employees to indicate preferred work hours and days. It acknowledges that employees have lives outside of work which leads to a happier and more productive workplace. Sounds like a win-win, right? Right. Our preference-based scheduling leads to: 💡 Improved morale and engagement 💡 Reduced absenteeism 💡 Reduced turnover 💡 Improved employer-employee relationship 💡 Higher productivity We explore these factors in more detail in this article here, https://lnkd.in/gEcUNCAS #Alvaria #AlvariaInc #ContactCentre #WorkforceEngagementManagement #WorkforceEngagement #EmployeePreferences #EmployeeSatisfaction #EmployeeHappiness #Turnover #EmployeeRetention #Absenteeism #EmployeeProductivity

Large and modern organizations, especially those with offices in multiple regions, often lead to the manifestation of microcultures within the company. Rather than trying to assert a universal company-wide culture in these kind of organizations, smaller cultural identities can be beneficial. They cater to the diverse needs, lifestyles and skills of a distributed workforce that also align with the company’s broader objectives. Technology can be used to nurture microcultures. How? 🗣️ Advanced communication platforms mean onsite and remote employees feel connected and then they can effectively contribute to their team 📈 Data allows leaders to develop tailored support and development plans for each team 🤝 Personalized employee experience tailored to their team, preferences, development goals and performance 🌎 Technology allows microcultures to thrive and operate efficiently without silos 🔎 Real-time engagement management provides managers with a current look at employee sentiment, so they can make sure cultural strategies are relevant and impactful These are just some ways technology like ours can help microcultures to thrive. Read on here https://lnkd.in/gM683DzK #Alvaria #AlvariaInc #Microculture #CompanyCulture #ContactCenter #WorkforceEngagement #WorkforceEngagementManagement #HybridWorking #EmployeeExperience

Generally, employees expect a 'human-centric', progressive approach to be taken by management when it comes to establishing culture. Employees want to work within an organization whose culture is built on empathy, respect, and inclusion, while also feeling as though their well-being and development is being prioritized. 👋🏻 Before you scroll away, we know this can be complex for managers who are answerable to sales targets. However, achieving this kind of culture does not have to come at the expense of commercial outcomes. Technology (like ours) can enhance the employee experience at work, making processes more personalized and rewarding. When the right technology is integrated into your workforce engagement strategy, it can help in the following ways. ◦ A personalized experience, including career development programs tailored to each individual ◦ Improves work-life balance by allowing employees to manage their hours ◦ Data finds trends in employee engagement and performance. This allows management to forecast turnover and create retention strategies to keep employees happy, while improving financial outcomes ◦ Automations free up time for employees to focus on meaningful and strategic work Read more here, https://lnkd.in/e9swAPTH #Alvaria #AlvariaInc #ContactCenter #WorkforceEngagement #WorkforceEngagementManagement #WorkforceEngagementStrategy #WorkplaceCulture #EmployeeCulture #EmployeeExperience #HumanCentric

𝗧𝗵𝗮𝘁'𝘀 𝗮 𝘄𝗿𝗮𝗽! Amazing week at this year's 𝗔𝗖𝗔 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗼𝗻𝘃𝗲𝗻𝘁𝗶𝗼𝗻 where the Alvaria, Inc. team previewed the future of #CX #AI & 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 for the modern collections and revenue recovery #contactcenter. Special shout-out to Timothy Buckles with Simon's Agency for winning the 𝗠𝗲𝘁𝗮 𝗤𝘂𝗲𝘀𝘁 𝟯 𝗩𝗥 - 𝗢𝗰𝘂𝗹𝘂𝘀 grand prize!