Content Guru

We’ve just launched our newsletter, CG Tips! 🚀 Subscribe to stay ahead in the world of #CX with expert insights, trends, and actionable tips. Check out our first edition on how AI is driving efficiency within the Contact Center. You don't want to miss it!

📰 News Alert! 🚨 Don’t miss Adrienne Fischer, Executive MBA from STCU, who will be speaking alongside Amanda Hauenstein on ‘Cultivating Courage: Transforming Contact Center Excellence with Continuous Improvement’ at ICMI's Contact Center Expo! Be sure to stop by! See below for more details or come chat with us at booth #504-505 :https://okt.to/I1kS6K

We are delighted to be recognized as an ‘Exemplary Vendor’, leading the way in the CX industry! Keith Dawson, Director of Research, Customer Experience, ISG Software Research said, “Content Guru has continued to invest in and improve its contact center capabilities, building out a robust and feature-rich platform. Its Exemplary performance in these Buyers Guides is a reflection of its commitment to helping enterprises stay at the leading edge of contact center technology.” Want to find out more about why we are an ‘Exemplary Vendor’ across three 2024 CX-related reports? Click here: https://bit.ly/3Npvqhp

We’ve been busy attending events across the country, sharing insight on the transformative power of AI! ✨ 🔵 Edward Winfield hosted a VIP lunch CCMA | Contact Centre Management Association where attendees explored how AI is reshaping customer service. 🔵 Martin Taylor presented at the Central Gov Partnership Network (CGPN), discussing the reality behind the AI hype and its true potential. 🔵 Dr Reggie Sangha led a panel discussion on boosting financial productivity and streamlining integrated care systems through AI at HSJ Events' Integrated Care Summit. This month, #AI has been at the center of all our conversations - and it is clear now is the time to embrace it! If you’re looking to drive efficiency and innovation within your organization, let’s talk! Check out our AI solutions here: https://okt.to/rEmgSq

National Customer Service Week 2024 kicks off today, and we’re celebrating with a focus on today's theme, The Future of Service! 🚀 We recently had the privilege of hosting our Customer Advisory Group, where we explored how close collaboration enables our customers to leverage #AI to revolutionize their #CX strategies. Thank you to our customers for invaluable feedback, helping us shape our future roadmap and ensuring we continue to deliver the innovation needed to succeed.

📅 We're on the move this month! 🌍 Join us at one of the events our team will be at: 🔹 CCMA | Contact Centre Management Association 🔹 Central Gov Partnership Network (CGPN) 🔹 HSJ Events Integrated Care Summit 🔹 ICMI Contact Center Expo 🔹 Customer Contact Week Nashville We're excited to connect, share insights, and explore new opportunities together! 🚀 Are you attending one of these events? 📧 Message us at Events@contentguru.com to set up a meeting, or swing by our booth - we'd love to meet you. 🤝 #CCMA #CGPN #HSJIntegratedCareSummit #CCExpo #CCWNashville #Events #Networking #IndustryLeaders

A huge congratulations to Aishwarya G. on her well-deserved #Changemakers win!🏆 We had a fantastic evening at the Makers Women in Software Awards 2024 celebrating the achievements of our team! 🎉 We are equally proud of all our talented nominees, Aman, Angela Garland, Emma, Natalie Snow, and Isabel Hutchings, for their outstanding contributions, and a special shout-out to Athullya Roy for making the #Powerlist shortlist. #WomenInTech #TechLeadership #Awards2024 #Teamwork

Bring your CX & #AI vision to life in our state-of-the-art demo suites! Join us for an immersive experience, as we explore how you can transform your Customer Engagement using AI, before, during & after a customer interaction.

The Evolution of Generative AI Regulations: Preparing your Contact Center Staying compliant in the age of Generative AI 💬 #cx #ccaas #ai #genai #generativeai | Content Guru

Exciting times at last week's Intelysis Amp'd For Growth event in Southern California! It was great reconnecting with the team and diving deeper into conversations around enhancing our partnership and delivering best-in-class #CX solutions. Looking forward to what’s ahead!