cxomni CXM cloud

🚀 𝐑𝐞𝐜𝐚𝐩: 𝐂𝐫𝐨𝐬𝐬-𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐄𝐱𝐜𝐡𝐚𝐧𝐠𝐞 𝐨𝐧 𝐁𝐞𝐬𝐭 𝐏𝐫𝐚𝐜𝐭𝐢𝐜𝐞𝐬 𝐢𝐧 𝐉𝐨𝐮𝐫𝐧𝐞𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 What a fantastic session! Together with Tim Schroeder, Folcke Lennard Prée from Wavestone, and Christian Peksen and Thomas Schäffer from cxomni CXM cloud, we had the honor of hosting an exciting cross-industry exchange of CX experts. The session focused on the latest insights and best practices around Journey Management. 𝐓𝐨𝐠𝐞𝐭𝐡𝐞𝐫, 𝐰𝐞 𝐝𝐞𝐞𝐩𝐞𝐧𝐞𝐝 𝐨𝐮𝐫 𝐝𝐢𝐬𝐜𝐮𝐬𝐬𝐢𝐨𝐧 𝐨𝐧 𝐭𝐡𝐞𝐬𝐞 𝐭𝐨𝐩𝐢𝐜𝐬: 💡 How do companies create emotional experiences that set them apart from the competition? 💡 How do satisfied customers become passionate brand ambassadors? 💡 How does Journey Management software support differentiation? A huge thank you to everyone who participated! It was a fantastic opportunity to connect and share insights. Let’s keep the conversation going and shape the future of CX together! 🌟 𝐅𝐨𝐥𝐥𝐨𝐰 𝐮𝐬 if you'd like to learn more about the insights in the coming days. +++ 🚀 𝐑ü𝐜𝐤𝐛𝐥𝐢𝐜𝐤: 𝐁𝐫𝐚𝐧𝐜𝐡𝐞𝐧ü𝐛𝐞𝐫𝐠𝐫𝐞𝐢𝐟𝐞𝐧𝐝𝐞𝐫 𝐀𝐮𝐬𝐭𝐚𝐮𝐬𝐜𝐡 𝐳𝐮 𝐁𝐞𝐬𝐭 𝐏𝐫𝐚𝐜𝐭𝐢𝐜𝐞𝐬 𝐢𝐦 𝐉𝐨𝐮𝐫𝐧𝐞𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 Was für eine großartige Session! Gemeinsam mit Tim Schroeder, Folcke Lennard Prée von Wavestone sowie Christian Peksen und Thomas Schäffer von cxomni CXM cloud hatten wir die Ehre, einen spannenden branchenübergreifenden Austausch von CX-Expert:innen zu hosten. Im Fokus standen die neuesten Insights und Best Practices rund um das Thema Journey Management. 𝐆𝐞𝐦𝐞𝐢𝐧𝐬𝐚𝐦 𝐡𝐚𝐛𝐞𝐧 𝐰𝐢𝐫 𝐟𝐨𝐥𝐠𝐞𝐧𝐝𝐞 𝐓𝐡𝐞𝐦𝐞𝐧 𝐯𝐞𝐫𝐭𝐢𝐞𝐟𝐭: 💡 Wie schaffen Unternehmen emotionale Erlebnisse, die sie von der Konkurrenz abheben?  💡 Wie werden aus zufriedenen Kunden leidenschaftliche Markenbotschafter?  💡 Wie unterstützt Journey-Management-Software bei der Differenzierung?  Ein großes Dankeschön an alle, die dabei waren! Es war eine fantastische Gelegenheit, sich auszutauschen. Lasst uns den Austausch fortsetzen und die Zukunft von CX gemeinsam gestalten! 🌟 𝐅𝐨𝐥𝐠𝐭 𝐮𝐧𝐬 𝐠𝐞𝐫𝐧𝐞, 𝐰𝐞𝐧𝐧 𝐢𝐡𝐫 𝐢𝐧 𝐝𝐞𝐧 𝐧ä𝐜𝐡𝐬𝐭𝐞𝐧 𝐓𝐚𝐠𝐞𝐧 𝐦𝐞𝐡𝐫 ü𝐛𝐞𝐫 𝐝𝐢𝐞 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐞𝐫𝐟𝐚𝐡𝐫𝐞𝐧 𝐰𝐨𝐥𝐥𝐭. #CX #CustomerExperience #JourneyManagement #BestPractices #Innovation #CXM #Wavestone #cxomni

So true Thomas! To my dear fellows of the journey management community: "No data -> limited value"... How do you want to navigate your business without orientation... 😉

Have you ever wondered why it is worth enriching customer journeys with data? ❓ 🚀 cxomni CSO Thomas Schäffer has thought about this and summarized four unbeatable reasons why companies can benefit from data in customer journey mapping. Feel free to check out his latest post! We are looking forward to your feedback 😊 #customerjourneymapping #data #businessanalytics #bigdata

🌟 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗵𝗼𝘄 𝗨𝗻𝗶𝘁𝗲 𝗥𝗲𝘃𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝗶𝘇𝗲𝗱 𝘁𝗵𝗲𝗶𝗿 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁!  In the fast-paced world of digital transformation, mastering complex customer journeys is more crucial than ever.  Curious about how industry leaders are achieving this?  𝗗𝗶𝘃𝗲 𝗶𝗻𝘁𝗼 𝗼𝘂𝗿 𝗹𝗮𝘁𝗲𝘀𝘁 𝘀𝘂𝗰𝗰𝗲𝘀𝘀 𝘀𝘁𝗼𝗿𝘆 𝗳𝗲𝗮𝘁𝘂𝗿𝗶𝗻𝗴 Unite, 𝘁𝗵𝗲 𝗲-𝗽𝗿𝗼𝗰𝘂𝗿𝗲𝗺𝗲𝗻𝘁 𝗽𝗼𝘄𝗲𝗿𝗵𝗼𝘂𝘀𝗲. 🚀 𝗪𝗵𝘆 𝗥𝗲𝗮𝗱 𝗧𝗵𝗶𝘀 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗦𝘁𝗼𝗿𝘆? • 𝗖𝗲𝗻𝘁𝗿𝗮𝗹𝗶𝘇𝗲𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀: Learn how Unite centralized their customer journeys and touchpoints, enabling real-time insights. • 𝗦𝗲𝗮𝗺𝗹𝗲𝘀𝘀 𝗖𝗥𝗠 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻: Discover how these insights were seamlessly integrated into their BSI CRM system to enhance decision-making. • 𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗼𝘂𝘀 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Explore how Unite established a workflow for ongoing customer experience optimization. 𝗜𝘀 𝗬𝗼𝘂𝗿 𝗖𝗼𝗺𝗽𝗮𝗻𝘆 𝗥𝗲𝗮𝗱𝘆 𝘁𝗼 𝗘𝗹𝗲𝘃𝗮𝘁𝗲 𝗜𝘁𝘀 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁? 👉 Download the Unite Success Story Now! https://lnkd.in/daC5CMX9 #SuccessStory #CustomerJourneyManagement #CXOptimization #Unite #CX #BusinessIntelligence Saskia Kraft Thomas Schäffer Matthias Musenbrock

🚀 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 + 𝐒𝐚𝐥𝐞𝐬 = 𝐏𝐞𝐫𝐟𝐞𝐜𝐭 𝐌𝐚𝐭𝐜𝐡 𝐟𝐞𝐚𝐭. 𝐒𝐩𝐞𝐜𝐢𝐚𝐥 𝐆𝐮𝐞𝐬𝐭 🐕 When collaboration sparks creativity, magic happens! ✨ Today’s planning session between Marketing and Sales wasn’t just about aligning strategies—it was about teamwork, innovation, and yes... a little fur-tastic joy. 🐾 𝐅𝐮𝐧 𝐟𝐚𝐜𝐭: A very important participant joined us — our unofficial “Chief Happiness Officer” 🐶! Between brainstorming new campaigns and mapping out the next big revenue goals, there were also a few belly rubs and tail wags 🦴. 💬 𝐊𝐞𝐲 𝐭𝐚𝐤𝐞𝐚𝐰𝐚𝐲𝐬: 🔹 When departments collaborate, everyone wins.   🔹 Sometimes the best ideas are born in an open, casual space.   🔹 A furry friend makes everything better—who needs stress balls when you have "this" level of cuteness? 🥰 Here’s to building bridges, smashing targets, and enjoying every moment along the way. Let’s keep up the momentum, team! 🚀 #MarketingAndSales #TeamworkMakesTheDreamWork #MeetingGoals #OfficeDog #CollaborateAndConquer #FurryColleague

🚀 Smart Customer Journey Mapping for Best-in-Class Experiences 🌍 Struggling to go beyond pretty customer journey maps? Meet cxomni CXM cloud! 🎯 Our tool isn’t just about visualization—it’s about unlocking actionable insights to help your business enhance customer experiences at every touchpoint. 🔍 What sets cxomni apart? With cxomni, you can: ✅ Identify friction points and opportunities in real time. ✅ Make data-driven decisions that transform customer satisfaction into loyalty. ✅ Seamlessly connect the dots between departments for a unified customer experience strategy. 👉 Your journey to exceptional CX starts here: https://lnkd.in/e_pPHQhi 🌐 #CustomerExperience #JourneyMapping #CXInsights #CustomerSuccess #DigitalTransformation #BusinessGrowth

Don't miss our next live event! 💥 Network with customer experience or journey management executives and discuss best practices for journey management implementation together.   🚀 Secure your place at the CX Workbench on October 24 from 5 to 7 pm.   Register now here: https://lnkd.in/d-WpVqUt   When? October 24, 5 to 7 p.m. Where? Online (MS Teams) Participation: Free of charge. The number of participants is limited. Who for? Managers from the areas of customer experience or journey management. Language: German   What can you expect? 💡 Exciting professional and technical input from the speakers 💡 Interactive, cross-industry exchange on best practices for journey management implementation 💡 Access to expert network   Many thanks to Tim Schroeder and Folcke Lennard Prée from Wavestone for the cooperation!   #webinar #journeyimplementation #event

Improve your Customer Experience like one of the world's leading insurance companies Generali. 🏆💡   Have you always wanted to know how the world's leading companies are fine-tuning their CX management? Then you might be interested in our latest Success Story about Generali. Download the Generali Success Story here: 👉 https://lnkd.in/eqQUAEvn   The digitalization continues to present many industries with new challenges: Customers expect not just insurance cover, but tailored solutions for their individual needs. 💡   Roberto Gago's team at Generali Switzerland has recognized this and is using the journey management methodology to achieve impressive results on the digitalization journey. 🚀   💡 The results: Generali was able to significantly reduce the time needed to implement CX improvements. To this end, the insurance company has established a workflow in which journey insights are shared directly with the Operations Excellence Team, which is responsible for implementation. #successstory #journeymanagement #generali

Nicht verpassen! 💥 Vernetzen Sie sich mit Führungskräften aus den Bereichen Customer Experience oder Journey Management und diskutieren Sie gemeinsam über Best Practices für die Journey-Management-Implementierung. 🚀 Sichern Sie sich einen Platz bei der CX Workbench am 24. Oktober von 17 bis 19 Uhr. Jetzt hier anmelden: https://lnkd.in/d-WpVqUt Wann? 24. Oktober, 17 bis 19 Uhr Wo? Online (MS Teams) Teilnahme: Kostenlos. Die Anzahl der Teilnehmer ist begrenzt. Für wen? Führungskräfte aus den Bereichen Customer Experience oder Journey Management. Vielen Dank an Tim Schroeder und Folcke Lennard Prée von Wavestone für die Zusammenarbeit!

#thoughtoftheday from our Head of Customer Success Johannes Wicht. Have a read, leave a comment and get one of our latest practice guides for free 🚀