IT Process Maps GbR

The supporting processes in the YaSM service management model ► https://lnkd.in/d--7rNq -- #YaSM's supporting service management processes provide various kinds of support to the service lifecycle processes.   The YaSM model includes 12 supporting processes: - Set up and maintain the service management system - Maintain the service portfolio - Manage customer relationships - Manage configuration information - Assess and coordinate changes - Manage projects - Ensure security - Prepare for disaster events - Ensure compliance - Manage human resources - Manage suppliers - Manage service financials.   Learn more about these processes and their key activities in our free YaSM #ServiceManagementWiki!   #ServiceManagement #ServiceProviders

ITIL Wiki: Free #ITIL template 'Capacity Plan' ► https://lnkd.in/dExiEaN -- The Capacity Plan is used to manage the resources required to deliver IT services. The plan contains scenarios for different predictions of business demand, and options with cost estimates to deliver the agreed service level targets. To get the complete picture, please visit our ITIL Wiki! #ServiceManagement #ServiceProviders

The service lifecycle processes in the YaSM service management model ► https://lnkd.in/eMZwtKx -- The service lifecycle processes are concerned with managing the service provider's range of services across their lifecycle. They are modeled upon a well-established management method for continuous improvement, known for example as the Plan-Do-Check-Act cycle.   The service lifecycle processes - Decide about the service provider's strategic direction and the range of services to be offered to customers. - Design, build and deploy new or changed services. - Operate the services, including resolve incidents, service requests and problems. - Improve the services.   An introduction to these processes as well as their most important activities can be found in our free YaSM #ServiceManagementWiki!   #ServiceManagement #ServiceProviders

Free #ServiceManagement template 'Incident record' ► https://lnkd.in/e_k6xAks -- An #IncidentRecord is a set of data with all details of a service incident, documenting the history of the incident from registration to closure. A service incident is defined as an unplanned interruption or reduction in quality of a service. Events that could potentially impair a service in the future are also treated as incidents (e.g. the failure of one hard-drive of a set of mirrored drives). The report represents a key input for the incident management process (YaSM 'LP4.6: Resolve incidents and service requests': https://lnkd.in/dNbinfx). #ServiceProviders #ServiceOperation #IncidentManagement #YaSM

Service management templates as BPMN XML documents ► https://lnkd.in/eKanY6S6 -- #BPMN (Business Process Model and Notation) is an open standard managed by the Object Management Group (OMG), an international, not-for-profit technology standards consortium. BPMN is the de-facto standard for business process diagrams that defines an easy-to-read flowchart-like notation.   BPMN also specifies an interchange format that can be used to exchange BPMN definitions between different business process management tools. BPMN is thus supported by many #BPM tools such as Adonis®, Signavio®, iGrafx® or Enterprise Architect®.   For users of these BPM tools, we now provide the YaSM #ServiceManagement process templates as BPMN-DI compliant XML documents.   #ITSM #EnterpriseServiceManagement #ITIL #YaSM

FAQ: ISO 20000 certification ► https://lnkd.in/dTXTweK -- The #ISO20000 certificate and the corresponding logo are competitive advantages in the marketplace. Many organizations, for example in the public sector, even mandate ISO 20000 compliance as a condition for awarding contracts. Working along ISO 20000 principles and #ServiceManagement best practices also offers internal benefits for your organization. How to get certified, what is the #audit process, and what are the typical project #steps leading to ISO 20000 certification? From the YaSM Service Management Wiki | #YaSM

Free #ServiceManagement template 'Process review report' ► https://lnkd.in/ewSvSm8h -- A process review report records the details and findings from a #ProcessReview or #ProcessAudit. This report is an important input for the definition of process improvement initiatives. The process review report represents a key input for the YaSM process for setting up and maintaining the SMS: SP1: 'Set up and maintain the service management system': https://lnkd.in/daG2Yr3. #ServiceProviders #ProcessReview -- From our #YaSM Wiki | YaSM #ServiceManagement

Service Operation ► https://lnkd.in/eEV9HCPv -- Many ITSM practitioners are familiar with #ServiceOperation as one of the five service lifecycle stages that have been introduced with #ITIL® v3. #ITIL4 has dropped the service lifecycle concept in favor of a more holistic approach. The framework does no longer define specific processes that organizations should implement, but the familiar operational ITIL processes have found their way into ITIL® 4 as 'practices'. What is special about service operation in the #YaSM service management model? -- #ServiceProviders #ITSM #EnterpriseServiceManagement via: YaSM #ServiceManagement

Video: Service management process templates for BIC Process Design® ► https://lnkd.in/eyjTGSsC -- The YaSM process model for #ServiceManagement is available for various platforms, among them #BICPlatform® - a #ProcessManagement tool that is used by businesses and public administrations for modeling, analyzing and controlling business processes.   In this video, Stefan Kempter shows how to import the YaSM repository into your #BICProcessDesign, and he provides an overview of the process diagrams and contents included in the YaSM® Process Map for BIC.   #ServiceProviders #GBTEC #YaSM

Video: Introduction to #FitSM ► https://lnkd.in/ecKVChda -- There is a very good match between FitSM (Federated IT Service Management) - a lightweight standard for #ITSM - and the YaSM service management model, where YaSM offers a complete and detailed set of process and document templates, allowing organizations to design tailor-made processes. #ServiceManagement