Parloa

💥 IT'S HERE! 💥 Today, we’re thrilled to announce a groundbreaking new chapter of AI in customer service. Imagine a personal AI agent for every single customer. In the generative AI era, if you have millions of customers, you should be having millions of unique conversations. This is why we’re introducing a new category of software, to empower enterprises to connect with every one of their customers, safely and at scale: ✨ The Parloa AI Agent Management Platform — Parloa AMP ✨ Why will this change the game for contact centers? ▫️ Parloa AMP allows companies to provide a personal AI agent for every customer. They are designed with natural language briefings, not scripted flows, so they can have dynamic conversations across a complex set of use cases — and faster time to value. ▫️ Parloa AMP provides a portfolio of agent lifecycle management tools that allows companies to design, QA, deploy, and scale a team of personal AI agents. The ability to simulate and evaluate thousands of conversations before deploying to customers allows you to safely and reliably fine-tune each agent. AMP will be unveiled on September 12th by our co-founders Malte Kosub and Stefan Ostwald live at our WAVE conference in #Berlin. Learn more about today’s sneak peek: https://lnkd.in/dnXpCJpE #AI #GenAI #AIagent #AIAgentManagementPlatform

We are thrilled to announce that Andrew Heaney, CEO of Tankfarm, will be joining our upcoming webinar hosted by VUX World to share his story on adopting generative AI in Tankfarm’s contact center! In this 45-minute power session, you’ll gain exclusive insights from Andrew Heaney, along with AI experts Paul Biggs, Head of Product Marketing at Parloa, and Kane Simms, CEO & Founder of VUX World, as they discuss how to successfully implement GenAI-powered agents at scale and revolutionize your organization’s customer experience. 🚀✨ 📅 October 17, 2024 🕙 8am PT, 11am EST, 4pm BST, 5pm CEST 💻 Online Secure your spot now 👇 https://lnkd.in/g78JJ-2U #Parloa #Webinar

🚨 Nicht verpassen: Wie AI Agents den Kundenservice von Banken und Versicherungen revolutionieren. Nimm an unserem anstehenden Webinar teil, in dem Oliver Keine, Partner bei Investors Marketing AG, und Axel Dittmann, Chief Evangelist bei Parloa, zeigen, wie Banken und Versicherungen von Generative AI profitieren können: 🟣 Erfahre, warum Generative AI zum Gamechanger wird und welche Markttrends für deine Entscheidungen essentiell sind. 🟣 Lerne, wie personalisierte, autonome AI-Agents den Kundenservice transformieren und Wettbewerbsvorteile schaffen. 🟣 Entdecke, wie du deine Kundenprozesse mit AI zukunftssicher und effizient gestalten kannst. 👉 Jetzt anmelden: https://lnkd.in/ehNbZpxj 📅 24. Oktober 2024 🕙 11:45 - 12:20 Uhr 💻 Online #Parloa #Webinar

🎉Exciting news 🎉 ibex and Parloa are teaming up to enable the next generation of AI and agent-assisted CX solutions, combining deep BPO expertise with advanced, cutting-edge technology to deliver more personalized and engaging customer interactions at scale. What makes us #bettertogether? "This strategic partnership unites Parloa’s industry-leading genAI automation for CX with ibex’s ground-breaking Wave iX solutions suite, unmatched BPO expertise, and deep customer insights to deliver the most advanced AI and agent-assisted CX solutions, ever,” said ibex CEO Bob Dechant. “We are excited to partner with ibex to bring generative AI to customer engagement at scale,” said Malte Kosub, CEO and Co-founder of Parloa. “By combining our genAI-based technology with ibex’s expertise, we’re enabling brands to deliver more personalized and efficient customer interactions, enhancing both the customer and agent experience.” Looking forward to starting this journey together 🚀 👉 Read the full story here: https://lnkd.in/eif9nddC #Parloa #partnerships

 🎉 Best news of the day! Parloa is among LinkedIn's Top Startups 2024 in #Berlin. This recognition highlights the most innovative, fast-growing companies that are reshaping industries and attracting the best talents. Our team is growing faster than ever, and it’s all thanks to the incredible people pushing the boundaries of what's possible. Together, we’re revolutionizing how companies connect with their customers. 🔥💬 Check out the full list: https://lnkd.in/eiQ8sDSD 🤫 P.S. We are hiring across all departments: https://lnkd.in/ePtseyxQ #Parloa #AI #Innovation #CustomerService #LinkedInTopStartups

We couldn't agree more with the perspective shared by Lisa Han in this Lightspeed Venture Partners article: https://lnkd.in/epKQFhSV We love seeing how consumers are shifting from clicks to conversations when interacting with their favorite brands, driven by AI technologies that make each customer interaction feel as easy as talking to a friend. Parloa’s autonomous AI agents are showing a significant increase in NPS when implemented in contact centers as they deliver highly personalized, seamless and unique customer experience.  It’s impressive to witness how these innovations are fundamentally transforming the way brands interact with their customers.

Once the AI agent understands the customer’s input (see our last post on AI agent listening), the real challenge is crafting a response that feels human and natural. Here’s how our AI systems prepare and optimize the reply so it's as easy as possible. 💬 Natural Conversation Flow: To avoid awkward silences while processing complex requests, AI agents can insert intermediate phrases like, “Hold on a moment,” or “Let me check that for you.” This keeps the interaction fluid, preventing the customer from feeling ignored. They can even use keyboard typing sounds to buy them some extra time. 🔄 Latency Reduction: By adopting cutting-edge models like GPT-4o, we’ve cut response latency by 23%. This means our AI agents can think faster and respond more quickly, ensuring that even when a task is complex, the conversation still feels smooth and human-like. Maintaining a conversational rhythm while reducing latency is key to delivering a truly lifelike customer experience. Read more here: https://lnkd.in/eF_dVmKV #AI #SpeechRecognition #ContextualAI #VoiceTech #CX #CustomerService

🚨 Webinar Alert: How to manage AI agents at scale in your contact center!📈 Traditional tools like IVR and scripted chatbots are falling short of customer expectations in call center interactions. That’s where AI Agents step in: revolutionizing customer experience with natural, intuitive communication - like talking to a friend. 🤝 Join our exclusive webinar to discover how to scale genAI-powered agents across your organization. Learn from Paul Biggs, Head of Product Marketing at Parloa, and Kane Simms, CEO & Founder of VUX World, as they share strategies to overcome scaling challenges and transform customer engagement. 📅 October 17, 2024 🕙 8am PT, 11am EST, 4pm BST, 5pm CEST (duration: 45 minutes) 💻 Online 🔗 Secure your spot now! https://lnkd.in/eMSp4Jm2 #Webinar

💡The recent shift toward the agent economy marks a consumer transformation as impactful as the rise of the internet, then mobile apps (and now autonomous AI agents). It will completely reshape how customers engage with companies across all industries and markets. We're excited to be part of this movement, listed among the innovators driving forward the next era of genAI-driven solutions. Read more here: https://lnkd.in/gKKywGaD #Parloa

At Parloa, partnerships aren’t just a part of our business; they’re the foundation of everything we do. #bettertogether 🤝 Our first exclusive partner reception, WAVE Soundcheck, was all about coming together to connect, grow, and celebrate. 🎉 Partners from across the industry gathered to network, share insights, and collaborate, strengthening the bonds that drive our shared success. From engaging panels to insightful roundtables, we learned from each other, explored new opportunities with our AI management platform (AMP), and celebrated achievements at our Partner Awards ceremony 🏆. We believe in building together – and we’re just getting started. 🌟 #Parloa #WAVE2024 #bettertogether