Parloa

💥 IT'S HERE! 💥 Today, we’re thrilled to announce a groundbreaking new chapter of AI in customer service. Imagine a personal AI agent for every single customer. In the generative AI era, if you have millions of customers, you should be having millions of unique conversations. This is why we’re introducing a new category of software, to empower enterprises to connect with every one of their customers, safely and at scale: ✨ The Parloa AI Agent Management Platform — Parloa AMP ✨ Why will this change the game for contact centers? ▫️ Parloa AMP allows companies to provide a personal AI agent for every customer. They are designed with natural language briefings, not scripted flows, so they can have dynamic conversations across a complex set of use cases — and faster time to value. ▫️ Parloa AMP provides a portfolio of agent lifecycle management tools that allows companies to design, QA, deploy, and scale a team of personal AI agents. The ability to simulate and evaluate thousands of conversations before deploying to customers allows you to safely and reliably fine-tune each agent. AMP will be unveiled on September 12th by our co-founders Malte Kosub and Stefan Ostwald live at our WAVE conference in #Berlin. Learn more about today’s sneak peek: https://lnkd.in/dnXpCJpE #AI #GenAI #AIagent #AIAgentManagementPlatform

The latest article from DER SPIEGEL provides interesting insights into the evolving role of AI in call centers, highlighting how AI technology is transforming customer service. 🔍 The piece references Parloa’s technology as an example of advanced solution which enables businesses to deploy highly personalized AI agents. These are designed to be tailored based on specific customer needs and are capable of managing large volumes of calls simultaneously, delivering seamless, human-like interactions. Also covered is the discussion of how these advancements in voice AI could impact both workers and customers. It suggests that having a human behind the AI agents remains crucial, as a complete shift from human agents could lead to customer dissatisfaction and pushback. At Parloa, we firmly believe that maintaining cooperation between AI and humans is crucial for ensuring a high-quality customer experience. The goal is not to replace human agents but to augment their capabilities, creating a more efficient and empathetic customer service experience. 🚀 Read the whole article (in German) here 👉 https://lnkd.in/eu8eMDVq #Parloa #Innovations #CustomerService

Great news! MediaMarktSaturn is pushing the limits of customer service by integrating a GenAI voicebot into their hotline!🌟 Developed in collaboration with us, this exciting solution is set to revolutionize the customer experience, providing instant support 24/7. It reduces waiting times and performs seamless, natural conversations with its customers. Following a successful launch in Germany, this new feature is set to expand into Austria and the Netherlands, with plans for a rollout in Spain by early 2025.🚀 "By using artificial intelligence, we are not only increasing efficiency, but also offering our customers a service that is available around the clock. This is in line with our vision of offering innovative and intuitive solutions that make our customers' everyday lives easier," said Henny Steiniger, Vice President Services & Solutions, Customer Experience & Care at MediaMarktSaturn. Huge shoutout to MediaMarktSaturn for embracing innovation and showing an incredible commitment to customer satisfaction! 🎉 It’s inspiring to see your dedication to making service more efficient and accessible. We can't wait to see how this will positively impact the customer journey! #bettertogether

AI technologies are massively changing the way businesses interact with their customers. Imagine a near future where technology transforms the traditional role of customer support, automating up to 80% of customer interactions.🚀 This future is already taking shape, making it crucial for businesses to prepare for this exciting shift. Join Trey Owings, Senior Enterprise Account Executive at Parloa, during the ICMI Contact Center Expo, as he shares insights on how autonomous AI agents will impact your customer interactions and showcases compelling examples of organizations successfully navigating these changes to drive positive outcomes.📈 📅: Wednesday, Oct. 23 ⏰: 3:40 pm - 4:00 pm (EDT) 📍: Expo Hall - Theater at ICMI Contact Center Expo Register now👇 P.S.: If you can’t make it to this year’s ICMI event, drop us a comment! Our team will follow up to cover the presentation material and discuss your GenAI CX strategy. 🙌 #Parloa #Events #Innovations #CustomerService

We are thrilled to announce that Andrew Heaney, CEO of Tankfarm, will be joining our upcoming webinar hosted by VUX World to share his story on adopting generative AI in Tankfarm’s contact center! In this 45-minute power session, you’ll gain exclusive insights from Andrew Heaney, along with AI experts Paul Biggs, Head of Product Marketing at Parloa, and Kane Simms, CEO & Founder of VUX World, as they discuss how to successfully implement GenAI-powered agents at scale and revolutionize your organization’s customer experience. 🚀✨ 📅 October 17, 2024 🕙 8am PT, 11am EST, 4pm BST, 5pm CEST 💻 Online Secure your spot now 👇 https://lnkd.in/g78JJ-2U #Parloa #Webinar

🚨 Nicht verpassen: Wie AI Agents den Kundenservice von Banken und Versicherungen revolutionieren. Nimm an unserem anstehenden Webinar teil, in dem Oliver Keine, Partner bei Investors Marketing AG, und Axel Dittmann, Chief Evangelist bei Parloa, zeigen, wie Banken und Versicherungen von Generative AI profitieren können: 🟣 Erfahre, warum Generative AI zum Gamechanger wird und welche Markttrends für deine Entscheidungen essentiell sind. 🟣 Lerne, wie personalisierte, autonome AI-Agents den Kundenservice transformieren und Wettbewerbsvorteile schaffen. 🟣 Entdecke, wie du deine Kundenprozesse mit AI zukunftssicher und effizient gestalten kannst. 👉 Jetzt anmelden: https://lnkd.in/ehNbZpxj 📅 24. Oktober 2024 🕙 11:45 - 12:20 Uhr 💻 Online #Parloa #Webinar

🎉Exciting news 🎉 ibex and Parloa are teaming up to enable the next generation of AI and agent-assisted CX solutions, combining deep BPO expertise with advanced, cutting-edge technology to deliver more personalized and engaging customer interactions at scale. What makes us #bettertogether? "This strategic partnership unites Parloa’s industry-leading genAI automation for CX with ibex’s ground-breaking Wave iX solutions suite, unmatched BPO expertise, and deep customer insights to deliver the most advanced AI and agent-assisted CX solutions, ever,” said ibex CEO Bob Dechant. “We are excited to partner with ibex to bring generative AI to customer engagement at scale,” said Malte Kosub, CEO and Co-founder of Parloa. “By combining our genAI-based technology with ibex’s expertise, we’re enabling brands to deliver more personalized and efficient customer interactions, enhancing both the customer and agent experience.” Looking forward to starting this journey together 🚀 👉 Read the full story here: https://lnkd.in/eif9nddC #Parloa #partnerships

 🎉 Best news of the day! Parloa is among LinkedIn's Top Startups 2024 in #Berlin. This recognition highlights the most innovative, fast-growing companies that are reshaping industries and attracting the best talents. Our team is growing faster than ever, and it’s all thanks to the incredible people pushing the boundaries of what's possible. Together, we’re revolutionizing how companies connect with their customers. 🔥💬 Check out the full list: https://lnkd.in/eiQ8sDSD 🤫 P.S. We are hiring across all departments: https://lnkd.in/ePtseyxQ #Parloa #AI #Innovation #CustomerService #LinkedInTopStartups

We couldn't agree more with the perspective shared by Lisa Han in this Lightspeed Venture Partners article: https://lnkd.in/epKQFhSV We love seeing how consumers are shifting from clicks to conversations when interacting with their favorite brands, driven by AI technologies that make each customer interaction feel as easy as talking to a friend. Parloa’s autonomous AI agents are showing a significant increase in NPS when implemented in contact centers as they deliver highly personalized, seamless and unique customer experience.  It’s impressive to witness how these innovations are fundamentally transforming the way brands interact with their customers.

Once the AI agent understands the customer’s input (see our last post on AI agent listening), the real challenge is crafting a response that feels human and natural. Here’s how our AI systems prepare and optimize the reply so it's as easy as possible. 💬 Natural Conversation Flow: To avoid awkward silences while processing complex requests, AI agents can insert intermediate phrases like, “Hold on a moment,” or “Let me check that for you.” This keeps the interaction fluid, preventing the customer from feeling ignored. They can even use keyboard typing sounds to buy them some extra time. 🔄 Latency Reduction: By adopting cutting-edge models like GPT-4o, we’ve cut response latency by 23%. This means our AI agents can think faster and respond more quickly, ensuring that even when a task is complex, the conversation still feels smooth and human-like. Maintaining a conversational rhythm while reducing latency is key to delivering a truly lifelike customer experience. Read more here: https://lnkd.in/eF_dVmKV #AI #SpeechRecognition #ContextualAI #VoiceTech #CX #CustomerService