Deutsche Telekom Design & Customer Experience

Exciting news! We're hosting the next Service Design Drinks in Bonn at the T-Gallery in Deutsche Telekom HQ, and we can't wait to see you there on October 23rd!   The T-Gallery located at out HQ is where innovation meets inspiration—a space designed to spark conversations about how people shape their lives today and, in the future, through a digital lens.    We’ll kick things off at 17:00 with a short, optional tour of the T-Gallery (limited spots, so sign up early!). Then at 18:00, we’ll dive right into the evening’s highlight—an inspiring talk on how we use strategic foresight in our design work at Deutsche Telekom. You'll hear two fresh perspectives on how we apply these techniques to tackle real-world challenges, always keeping the customer at the heart of what we do.   But that's not all—we want to hear from YOU! Let’s chat about your experiences with foresight and innovation, and brainstorm ideas to push the limits of service design together.    Don't miss out on this fantastic evening of insights, collaboration, and a whole lot of fun! Come join us and let’s shape the future, one conversation at a time. (event link: https://lnkd.in/eWJnjcpg).

With joy and pride we announce that our Concept AI Phone has been awarded the prestigious MUSE Design Awards 2024 – Silver - in the Conceptual Design category! This win is a great testament to our dedication and confirms our vision of an app-free AI smartphone! https://lnkd.in/eQDqYZfT Congratulations and a big thank you to the dedicated team: Alexander Åhnebrink, Sumit Anand, Emily Tsui, Bernd Wiege, Lisa Neunkirchen #MUSEDesignAwards #Innovation #AI #CX #Design #UX #Award #telekomdesigncx #UserExperience The MUSE Design Awards is an international design competition dedicated to recognizing excellent and original design work from across the globe. The smartphone is a real everyday helper. But the many apps can also be a pain. When traveling, for example: Travel, accommodation and program must be organized. Previously, you had to visit various apps such flight portals, hotel booking sites or recommendation apps. At MWC 2024, Deutsche Telekom presented its visionary Concept AI Phone: an app-free smartphone in which an AI based assistant replaces the countless apps. Controlled effortlessly and intuitively via voice and text, it takes over the functions of a wide range of apps and can carry out all tasks that would normally require switching between several applications on the device. The AI generates the interface contextually, flowing with your thoughts. Users can now focus on what they want, instead of how to get there. https://lnkd.in/gmxBZxMu Jonathan Abrahamson Monica Dalla Riva

With hearts full of joy and enthusiasm, we are delighted to announce that our product T Phone 2 / T Phone 2 Pro has been awarded the prestigious MUSE Design Awards – Gold – in the Product Design category! This success is a magnificent recognition of our team’s efforts and a testament to our excellence! Thank you very much Anita Grejtakova, Michael Schiffer and Alexander Åhnebrink. The MUSE Design Awards is an international design competition dedicated to recognizing excellent and original design work from across the globe. https://lnkd.in/emGGDQSZ Already the very first T Phone models were designed to provide everyone with affordable access to digital services without compromising on 5G. The T Phone 2 series follows this path. The heart of the new T Phones is the Snapdragon 6 Gen 1 processor − a breakthrough feature in this price segment. Both devices are characterized by excellent Eco rating and come in sustainable, plastic-free packaging.   The T Phone 2 and T Phone 2 Pro feature a new design with soft edges and elegant curves. The combination of mirror finished details and a matt metallic effect gives the devices a premium look and feel. https://lnkd.in/eYhm83kW Jonathan Abrahamson Monica Dalla Riva #MUSEDesignAwards #Innovation #CX #Design #UX #Award #telekomdesigncx #UserExperience

We are thrilled and delighted to announce that Concept View has been named as an honoree in the Experimental Design category at Fast Company's Innovation by Design Awards 2024. This win is a proof of our hard work, dedication and relentless passion for innovation and future customer experience. https://lnkd.in/d7sgEm4H Special thanks to our design team Alexander Åhnebrink, Nico Kläber, Helge Fedderke, the project lead Dominik Lauf and project team David Platzer & Tabea Klumb, our partners LAYER & Voxon Photonics and to our leaders for their support and advice Claudia Nemat, Jonathan Abrahamson, Michael Hagspihl, Monica Dalla Riva. About the concept: Concept View is a first-of-its-kind, holographic home hub that re-imagines Deutsche Telekom’s services and hardware in a concept vision for a more immersive future. View provides a human face to complex technological interactions with a 3D holographic, AI-equipped, virtual assistant: Emma. She guides you through the digital world and facilitates holographic calls. The 3D display and gesture-controlled UI allows users to have face-to-face interactions that emulate the real world, removing the need for cumbersome VR headsets. With Concept View, Deutsche Telekom is reinventing the router and expanding its range of applications – turning it into an emotional experience. https://lnkd.in/dDUSP3Em

We are proud to announce that our Fiber Hub platform has won the Silver Award in the User Experience category at the 𝗡𝗘𝗪 𝗬𝗢𝗥𝗞 𝗣𝗥𝗢𝗗𝗨𝗖𝗧 𝗗𝗘𝗦𝗜𝗚𝗡 𝗔𝗪𝗔𝗥𝗗 𝟮𝟬𝟮𝟰. https://lnkd.in/erTgnYBB Another great proof for the fantastic collaboration and team effort! Many thanks to all who made this possible! Especially to the Design team Gordian Knauss & Jens Höbelheinrich, to our partners, and to Monica Dalla Riva and Sebastian Simmer for their support. #Innovation #CX #Design #UX #Award #telekomdesigncx #UserExperience #Teamwork #Glasfaser #NYProductDesignAward About the award: The NY Product Design Awards – Where Imagination Sparks Innovation In the creative world of design, we uncover visionaries who do more than create products; they breathe life into them, endowing each with purpose and the extraordinary ability to reshape our world. About the Fiber Hub - the central hub for the digital infrastructure rollout: Millions of households in Germany need access to our fast fiber networks. In order to lay fiber optic cables into every home, we have to coordinate hundreds of construction companies nationwide simultaneously – and arrange each construction step individually with customers, landlords or property managers. To offer everyone full transparency and planning security, we have developed the Fiber Hub: an easily accessible central platform, that orchestrates all steps automatically and where customers can participate live in the expansion progress. The Fiber Hub translates complex building processes into an easy-to-understand, effortless experience. Srini Gopalan Klaus Müller Jonathan Abrahamson

“Excited to announce our participation in the Service Design Global Conference 2024! Join us for the "Reimagining Accessibility" workshop, facilitated by Sayali Bharambe and Gabriela Purri R. Gomes from our Design Team, where they will share our approach to tackling accessibility, including insights on the upcoming European Accessibility Act. Expect a fun and engaging session with activities like a short safari, a custom card game, and engaging discussions on making the conference experience accessible. Don't miss this chance to learn and collaborate! Date: October 2nd 2024, from 09:00 - 12:00 EEST Location: Paasitorni, Helsinki Link to the workshop: https://lnkd.in/dzMGagms #Accessibility #InclusiveDesign #EAA2024 #SDGC24 #ServiceDesign #Innovation Workshops | SDGC24 Workshops happening at the Service Design Global Conference 2024.

An alle Telekom-Kolleg*innen im Raum Bonn: Wir suchen Verstärkung für die T Gallery! Zur Verstärkung unseres Teams im Programm Management suchen wir einen Veranstaltungs- und Gästemanager (m/w/d) für die Steuerung unserer Kundeneingangskanäle, für das Management des T Gallery-Raums, für die Steuerung unserer Dienstleister sowie für die Planung, Durchführung und Nachbereitung unterschiedlichster Veranstaltungsformate in der T Gallery: - Management unserer Telefon-Hotline sowie des Funktionspostfachs - Termin-Management mit Vergabe von Terminoptionen und Terminen für Veranstaltungen - Planung, Durchführung und anschließende Auswertung von Veranstaltungen sowie begleitender Kommunikationsmaßnahmen - Koordination und Kommunikation mit allen Beteiligten, z.B. Auswahl der Tourguides und Einbindung von Expert*innen in unsere Führungen und Veranstaltungen - Management/ Betreuung der Gäste vor Ort - Management von Besuchsstatistiken und Gäste-Feedback sowie Erstellung von Berichten - Begleitung von/Beratung bei Veranstaltungen unserer internen Stakeholder - Planung und Durchführung von T Gallery-eigener Veranstaltungen und bereichsbezogener Kommunikationsmaßnahmen Hierfür bringst Du eine abgeschlossene Berufsausbildung oder ein Studium in Verbindung mit mehrjähriger Berufserfahrung im Umfeld Event- und Veranstaltungsmanagement mit. Des Weiteren zeichnest Du Dich durch folgende Kenntnisse und Fähigkeiten aus:   - Erfahrung in der eigenständigen Planung, Organisation und Durchführung von Events - Ausgeprägte Gastgeber*innen-Qualitäten und Spaß am Umgang mit Menschen sowie ein Auge fürs Detail - Hervorragendes Organisationstalent und die Bereitschaft, auch außerhalb üblicher Bürozeiten sowie zu 80% vor Ort zu arbeiten - Kompetente und verbindliche Kommunikation mit unterschiedlichsten Lieferanten, Stakeholdern und Gästen in Deutsch und Englisch   Leider können sich auf diese Position nur interne Kolleg*innen der Deutschen Telekom bewerben. Bitte schickt mir bei Fragen hier eine Nachricht oder nutzt den Link in die interne Job-Börse: https://lnkd.in/etVDZrTg. Bis bald!

We are very proud to announce that our Concept T Project View has won a Muse Gold Design Award in the category Conceptual Design - Smart Home This is the result of a fantastic collaboration and team effort! Many thanks to everyone who made this possible! Special thanks to the Design team Alexander Åhnebrink, Nico Kläber, Helge Fedderke, the project lead Dominik Lauf and project team David Platzer & Tabea Klumb, our partners LAYER & Voxon Photonics and to our leaders for their support and advice Claudia Nemat, Jonathan Abrahamson, Michael Hagspihl, Monica Dalla Riva Concept View: a holographic portal exploring the future of connected experiences Concept View is a first-of-its-kind, holographic home hub that re-imagines Deutsche Telekom’s services and hardware in a concept vision for a more immersive future. View provides a human face to complex technological interactions with a 3D holographic, AI-equipped, virtual assistant: Emma. She guides you through the digital world and facilitates holographic calls. The 3D display and gesture-controlled UI allows users to have face-to-face interactions that emulate the real world, removing the need for cumbersome VR headsets. With Concept View, Deutsche Telekom is reinventing the router and expanding its range of applications – turning it into an emotional experience. https://lnkd.in/dDUSP3Em https://lnkd.in/enmSWRim #telekomdesignCX #conceptt #designaward #innovation

#CX  #Design  #Innovation #reddotaward #reddotwinner

🎆 We’re delighted to announce that we are returning this year as a corporate partner, keynote speaker, and portfolio reviewer for SDN Next Gen Conference! 👀 It’s your last chance to submit your portfolio!! Submit TODAY for a chance to be reviewed by our amazing design managers at @deutschetelekom! Portfolio reviews are only available to conference ticket holders, so head to the conference to purchase the tickets 🔗 We, Deutsche Telekom, are more than just another company that provides society with communication infrastructure. Whatever the circumstances, we are a trusted companion in both people’s private and work lives. Whenever. Wherever. Working harder than ever to achieve our mission of 'Connecting your world'.  Together, with passion, focus, inclusion and sustainability, we are entering a world of infinite possibilities for each and every one of us.  We won’t stop until everyone is connected. https://lnkd.in/ejkKZS8v   https://lnkd.in/exYD6cyf #SDNNextGenCon #InfiniteThreads #virtual #SDN #servicedesign #youngtalent #youngprofessional #ServiceDesignNetwork #servicedesignconference #virtualconference #deutschetelekom #telekom #portfolioreview #connectingyourworld Sayali Bharambe Caterina Bellavite Diana Zalbidea Monica Dalla Riva