At Hobbii, we're all about using smart tools to make a real difference – and AI is helping us take customer success to the next level! 🚀 From automating responses 🔄 to breaking down language barriers with AI-powered translation 🌐, we're empowering our team to deliver even faster, more personalised support. It’s not just about tech, it’s about making life easier for both our colleagues and customers! 💡🌍 Thanks to Kasper Tvernø Hartvigsen and our amazing CS team for leading the way in innovation and care! 🙌✨
🚀 How is AI transforming Customer Success? 🤔 Have you ever wondered how AI can streamline customer interactions and make life easier for both agents and customers? Here at Hobbii, we’ve embraced AI to enhance our customer experience, and it's been a total game-changer! 🌟 Here’s how we're making it happen: 🔄 Automating repetitive tasks: The majority of incoming requests are repetitive. With AI, we leverage our knowledge base, previous conversations, and website info to generate accurate, instant responses. 🌍 AI Translation for global support: Our AI translation tool from Dixa ensures that agents from different markets can easily support each other. No language barriers, no stress, just seamless teamwork. 🤝 🤖 Chatbots that get smarter: Our chatbot from Kindly handles customer queries using info from a secure environment. Even better, it learns from interactions where it couldn't initially find an answer, getting smarter with each conversation! 💡 📚 Predefined answers: Agents can quickly find and use predefined answers tailored to customer needs. These answers are translated into multiple languages, so supporting across markets has never been easier. The result? Faster response times, more empowered agents, and a smoother experience for our customers. 💬💪 AI is not just a tool – it’s a partner in delivering top-notch customer service 🤖