LeadDesk

🚨 Personal Data is at Risk to Cyber Attacks: How should Public Sector Organisations prepare? 🚨 LeadDesk CEO, Olli Nokso-Koivisto, emphasises the need for tighter and standardised certification requirements, like ISO 27001 and SOC 2, in public sector software acquisitions. These measures would reduce the risk of data breaches and bolster citizens' trust in digital services. As cyber threats grow, especially with the rise of AI and geopolitical risks, the public sector must lead by example in setting high cybersecurity standards. Read the full opinion in Kauppalehti. (in Finnish) https://bit.ly/3XhtSuq #CyberSecurity #LeadDesk #DigitalTrust #PublicSector #AI

Hey Sales Directors! 👋 How would you like 51% more completed calls and 29% more connected calls in your sales outreach? Meet AI Dialer, the smarter, next-gen dialling solution that dynamically adjusts to your agent availability and maximizes productivity. Exclusive to LeadDesk. ✅ Key Features: - Real-time agent prediction and adaptive dialling to minimise call drops. - Autonomous control – set it up and forget it! - Efficient even with fewer agents – performs seamlessly when your team size fluctuates. - Prevents customer frustration by intelligently disconnecting unanswerable calls. 📈 Why AI Dialer? - Boosts agent productivity by eliminating idle time. - Optimises dialling speed and call flow based on live data. - Handles low answer rates, ensuring smooth operation even with smaller teams. Take your call center's performance to the next level with AI Dialer. Maximise efficiency, reduce downtime, and deliver superior customer experiences! Activate AI Dialer on the LeadApp store. Only available from LeadDesk. https://bit.ly/47jEcGS #AI #CallCenter #CustomerExperience #Automation #TechInnovation #BusinessGrowth

Pohjanmaan Taksi is experiencing significant growth and expanding its services, and a key contributor to their success is their partnership with LeadDesk. 🙌 This collaboration exemplifies how embracing innovative solutions can enhance operational efficiency and customer service within the taxi industry. Pohjanmaan Taksi is consistently working to improve its practices, adapting to new challenges and opportunities that arise in this dynamic field. Interested in learning more about their transformative journey? Find the detailed case study here: https://bit.ly/3yKHOoB #CustomerService #CCaaS

In today's fast-paced world, the ability to respond to emails within seconds is vital for delivering exceptional customer service. LeadDesk's AI Writer, specifically crafted for customer service applications, enables businesses to optimise their communication processes and significantly improve customer satisfaction. ✨ By leveraging our AI technology, your team can delegate routine tasks to the system, freeing them to focus on building meaningful relationships and addressing more complex challenges. #AIinCX #CustomerService #CCaaS

You need to connect with your customers to deliver top-notch service. 57% of customer care leaders (according to McKinsey report in 2024) are expecting a possible one-fifth increase in call volumes over the next one to two years - this comes from the understanding that you need to be in contact and delight your customers to keep them. #CustomerCare #CCaaS

International Dog Day this Monday?   We at LeadDesk are ready to celebrate dogs every day. 🐶   Proudly presenting our LeadDogs across our all offices below.   Their presence at home and offices is always a delight. And as a cherry on top, there’s no one better to remind about taking a break than your dog. 🐾   #InternationalDogDay #LikeALeader

How quickly can LeadDesk deploy an AI chatbot? In today's fast-paced business environment, the traditional lengthy training processes for AI chatbots are becoming obsolete. With LeadDesk's innovative AI solutions, deployment can now be achieved in a matter of days or even hours, significantly reducing the time and resources typically required. This rapid integration allows businesses to seamlessly incorporate intelligent chatbots into their customer service strategies, enhancing operational efficiency and improving customer interactions. By leveraging our technology, organizations can expect to see tangible results in record time 🌟 #AIinCX

Can implementing chatbot actually improve human connections? Yes! Sportsklubben Brann, a professional football club in Bergen, Norway, faced a challenge managing high volumes of customer inquiries. By implementing LeadDesk's chatbot solution, they reduced manual support hours and increased customer satisfaction. According to Mads Liabø, Marketing Manager at Sportsklubben Brann, “The chatbot has been a game-changer. We’ve seen a huge drop in basic inquiries, and our response times have improved significantly. Fans are happier, and we’re able to focus on delivering a better matchday experience.” Read the full case here: https://bit.ly/3SZZ9k6

Did you know that 94% of unknown calls go unanswered because people are wary of scams? Set your business apart from fraudulent calls and connect with more of your customers by branding your outbound calls to increase the chances of getting a response ✨ By verifying your company's identity, boosting brand recognition, and safeguarding your caller reputation, you can build trust and engagement with your audience. #CCaaS #Sales

A significant improvement in efficiency without the need for extra resources, resulting in better service and increased agent satisfaction ✨ Through the implementation of AI Chatbots from LeadDesk, Nordisk Film Cinemas was able to reduce agent workload by 22% across all communication channels. Niels Andersen, the Experience Excellence Manager at Nordisk Film Cinemas, expressed confidence in the partnership with LeadDesk, anticipating more innovative solutions to enhance operations. For a detailed look at how Nordisk Film Cinemas achieved this efficiency boost, check out the full case study here: https://bit.ly/3WEIR1c