CCD

CCD

Consultoría de externalización y deslocalización

Patient scheduling and operational management services for healthcare centers. Leading nearshore U.S. Healthcare BPO

Sobre nosotros

CCD Health (A GeBBS Healthcare Company) - Exceptional patient care begins with a phone call. At CCD, we know it. Our company was built on that principle. Gone are the days of frustrating patient experiences with hurried appointment scheduling or being stuck on hold for what feels like an eternity. We are dedicated to revolutionizing the healthcare experience, ensuring that patients receive the prompt and attentive assistance they deserve from start to finish. For over ten years, our healthcare contact center has been providing streamlined patient scheduling, follow-ups, physician statements, and more with specialized care specialists fluent in English who also understand the unique demands of the industry. Whether it's scheduling appointments, assisting with insurance claims, providing medication information, or offering general healthcare guidance, we are here to ensure a positive and informative experience for every patient. Beyond our commitment to exceptional customer service, we understand that being up-to-date with the latest healthcare center technology is crucial for efficient operations. That’s why, from electronic medical records (EMR) systems to practice management software and radiology information systems (RIS), we have the knowledge and proficiency to provide the necessary integrations for smooth workflows and optimized processes to your healthcare center. Contact us today to learn more about how our healthcare call center services can support your organization's goals and contribute to delivering exceptional patient care.

Sector
Consultoría de externalización y deslocalización
Tamaño de la empresa
De 501 a 1.000 empleados
Sede
Santo Domingo
Tipo
De financiación privada
Especialidades
Digital Health, Customer Care, Patient Care Solutions, Data Analytics, Contact Center Operations, Recruitment, Training, Outpatient Imaging Scheduling or Entry, Prescription Reminders, Insurance Verification, Workforce Management, Omni Channel Support, Healthcare Call Center, Medical Call Center, Omni Call Center, Patient Experience, Patient Satisfaction, Medical Record Retrieval, Appointment Scheduling, Workforce Optimization, Staffing Optimization, Appointment Reminders, BPO call center, BPO, KPO, Radiology Business Solutions y medical call centers services

Ubicaciones

  • Principal

    John F. Kennedy Avenue, Sambil Mall

    Unit G-72

    Santo Domingo, 11805, DO

    Cómo llegar
  • Av. Juan Pablo Duarte

    Nivel 3, Local 306

    Santiago, Santiago 51000, DO

    Cómo llegar

Empleados en CCD

Actualizaciones

  • Revenue Cycle Management (RCM) starts the moment a patient schedules an appointment. From registration to insurance verification and co-pay collection, a strong front-end RCM process ensures accurate patient information and sets the stage for seamless billing. Yet, many healthcare providers struggle with inefficiencies in this critical stage, leading to denied claims, delayed reimbursements, and administrative burdens. Our latest guide will guide you through recommendations and best practices to overcome these challenges and build a more effective front-end RCM process. Read here: https://lnkd.in/ezjPWXsp #RevenueCycleManagement #HealthcareFinance #PatientAccess #RCM

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  • As healthcare centers prepare to navigate the financial challenges of 2025, effective forecasting is key to achieving operational excellence, financial sustainability, and maintaining high-quality patient care. But what does effective healthcare forecasting really mean? It means relying not on a single source of data, but on multiple ones and adopting a more dynamic approach that synchronizes budgets and operational plans with realistic timeframes and expectations, providing more flexibility to meet evolving needs without losing sight of long-term goals. Learn more about the forecasting methods that will empower healthcare centers to deliver exceptional care, meet the needs of their communities, and stay profitable in 2025 and beyond in our latest article: https://lnkd.in/ezU4WqVb #HealthcareFinance #HealthcareManagement #HealthcareOperations

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  • ➡ Healthcare organizations face an estimated $262 billion in annual losses due to denied claims. ➡ Scheduling inefficiencies cost providers over $150 billion per year. ... These aren’t just statistics, but actual strains that disrupt cash flow and divert valuable resources that could be focused on improving patient care and access. How can Healthcare Organizations tackle these challenges in 2025? 👉 Join us on Thursday, February 20th, in this FREE Webinar that'll give Healthcare administrators looking to improve AR processes, Financial officers seeking strategies to optimize revenue cycles, and Operations leaders striving for better back office efficiency, the insights and practical strategies to do so. 👉 Register now and take control of your healthcare center’s financial performance: https://lnkd.in/eKkAef_j #PatientManagement #RCM #HealthcareManagement

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  • Ver la página de empresa de CCD, gráfico

    7305 seguidores

    Centralized scheduling systems are changing and improving how multi-specialty providers handle patient appointments. Here’s how they create a real impact: ✅ Improved Coordination: Consolidating appointment scheduling across departments and facilities reduces duplication and overbooking. ✅ Optimized Provider Availability: More schedule visibility ensures patients receive timely care while maximizing provider utilization. ✅ Patient Convenience: Patients enjoy a one-stop solution to schedule, reschedule, or cancel appointments effortlessly. ✅ Fewer Missed Appointments: Centralized systems enable automated reminders and simplified rescheduling, reducing no-shows and improving cash flow. ✅ Faster Claims Processing: Accurate scheduling ensures clean claims with proper documentation, speeding up reimbursement cycles. Centralized scheduling systems create a more efficient, patient-centered, and financially sound healthcare system. Learn more on how centralized patient scheduling works, how it can improve operational workflow and patient management, plus best practices to successfully implement it at your Healthcare Center in our latest blog post: https://lnkd.in/ee6qGf_U #HealthcareInnovation #RCM #PatientAccess #CentralizedScheduling

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  • Ver la página de empresa de CCD, gráfico

    7305 seguidores

    Join us for a FREE webinar: "Utilizing Technology-Enabled Service Delivery to Maximize Revenue" Are your operational costs rising while collections lag? Learn how to turn these challenges into opportunities for growth and efficiency. 🗓️ Thursday, February 20th, 2025 ⏰ 12:00 PM CST Featured Speakers: Edison E. Sepulveda, CFA - VP of Product Innovation at CCD Health Avesh Shaikh SVP - GeBBS Healthcare Solutions What you'll learn: ✓ Strategies to improve AR and denial management ✓ Technologies to streamline operations and recover lost revenue ✓ Methods to reduce collection delays and optimize cash flow ✓ Best practices for enhancing patient experience Perfect for: -Healthcare Administrators -Financial Officers -Operations Leaders Don't miss this opportunity to revolutionize your revenue cycle management! Register now (link in comments) 👇 #HealthcareFinance #RevenueCycle #HealthcareTechnology #AR #Webinar

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  • Ver la página de empresa de CCD, gráfico

    7305 seguidores

    We’re kicking off the year with a new look!—our brand-new website is live! Whether you’re looking to enhance efficiency or optimize operations, CCD is redefining patient contact and RCM solutions to help healthcare centers thrive. Check it out today and discover how we’re shaping the future of healthcare, one solution at a time - visit us at: ccdcare.com #PatientScheduling #PatientManagementSolutions #CCDHealth #RCM

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  • Ver la página de empresa de CCD, gráfico

    7305 seguidores

    As we kick off 2025, several healthcare management trends are already set to redefine patient experience, particularly when it comes to patient scheduling and access: 1. Enhanced Patient Access Strategies: A significant 52.8% of healthcare leaders are prioritizing patient access, throughput, and capacity. By leveraging virtual health options, telehealth capabilities, and digital tools like patient portals and online scheduling, providers can offer more convenient and individualized care experiences. (Healthcare Finance News) 2. AI-Powered Scheduling Systems: Artificial Intelligence will keep streamlining appointment scheduling by analyzing patient data to predict optimal appointment times, reducing wait times, and minimizing no-shows. 3. Interoperability of Healthcare Systems: The seamless exchange of patient information across different healthcare platforms is crucial to improving Healthcare Center operations. Integrated systems, such as electronic health records (EHRs), will continue to ensure that patient data is accessible when and where it's needed. 4. Patient-Centric Engagement: The growing emphasis on personalized patient interactions will also continue but more data-driven than ever. Using data from various sources will help healthcare providers tailor engagement strategies to empower patients to take an active role in their health management. The integration of advanced technologies and patient-centered strategies is paving the way for a more efficient and responsive healthcare system in 2025 and embracing these trends will not only enhance patient satisfaction but also improve overall healthcare outcomes. #PatientManagement #HealthcareScheduling #HealthcareManagement

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  • Patients value the personalized assistance, clarity, empathy, flexibility, and trust that only human interaction can provide, making calls a crucial part of an effective healthcare scheduling system. Nowadays, patient-centricity leads the way for growth, and it’s also why centers must maintain a balance between automation and human interaction in the appointment scheduling process to offer an approach that is responsive to individual needs. Discover what strategies your organization can implement to foster a culture where patients remain at the center of scheduling operations in our latest blog post: https://lnkd.in/eqDgXCn8 #HealthcareScheduling #PatientAccess #PatientExperience

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  • Effective scheduling goes beyond matching patients with available appointment slots ➡️ Timely follow-ups, reminders, patient education, support, and engagement are also essential parts of patient-facing communications and ones that can help improve healthcare delivery, outcomes, and a Medical Center's entire operational ecosystem. Discover how Healthcare Centers are turning patient support into their main advantage: https://lnkd.in/eA8uhXpm #HealthcareScheduling #PatientContactSolutions

    • Efficient Appointment Scheduling For Better Healthcare Delivery

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Financiación

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