OutPLEX

OutPLEX is thrilled to announce our achievement of SOC 2 Type II certification, highlighting our commitment to upholding the highest standards in security, confidentiality, and data privacy. This certification is a testament to the dedication and hard work of our team in safeguarding customer data and ensuring robust protection within our digital customer engagement solutions. It reaffirms our position as a trusted leader in the BPO industry, delivering secure, reliable service to clients around the globe. Through a rigorous third-party audit, our controls, processes, and policies were meticulously evaluated, meeting the stringent requirements of the American Institute of CPAs (AICPA). This achievement not only strengthens OutPLEX's cybersecurity posture but also assures our clients that their data is handled with the utmost care and transparency. Our thanks to everyone at OutPLEX who contributed to this accomplishment—let’s continue setting the bar high for security and compliance in our industry. Read Complete Press Release Here: https://lnkd.in/eqHMU8CZ #SOC2Certified #DataSecurity #OutPLEX #CustomerTrust #BPOIndustry #DataProtection #Cybersecurity #Compliance #TrustedPartner

Honoring the courage, dedication, and sacrifices of all veterans today and every day. At OutPLEX, we are grateful for those who have served and continue to serve, embodying values that inspire us all. Thank you for your service, commitment, and resilience. Happy Veterans Day!

Honoring the courage, dedication, and sacrifices of all veterans today and every day. At OutPLEX, we are grateful for those who have served and continue to serve, embodying values that inspire us all. Thank you for your service, commitment, and resilience. Happy Veterans Day!

🍁 October was truly special as we celebrated remarkable milestones and birthdays of our dedicated team members who continue to make a lasting impact every day. Rory Chaney – Director of Quality & Training, 20 Years 🎉 Celebrating 20 years of excellence with Rory Chaney! As our Director of Quality & Training, Rory’s dedication and expertise have set an incredible standard. Here’s to two decades of making a difference and many more ahead! 🥂 #MilestoneAnniversary #20YearsStrong Marjorie Hidalgo – HR Generalist, 12 Years 🎂 October was extra special as we celebrated both Marjorie Hidalgo's birthday and her 12th work anniversary! Her dedication and support in HR have truly made a difference in our team. Here’s to Marjorie, a valued part of our work family! 🎈🎉 #DoubleCelebration #WorkAnniversary Diana Hidalgo – Senior Operations Manager, 8 Years 🌟 Shoutout to Diana Hidalgo for 8 amazing years with us as our Senior Operations Manager! Her hard work and leadership continue to drive us forward every day. Cheers to Diana and her incredible journey with us! 🥂 #8YearsAndCounting #TeamMilestone Angel Germosen Veras – Senior Workforce Manager, 2 Years 🎉 Celebrating two impactful years with Angel Germosen! As our Senior Workforce Manager, Angel brings energy and dedication that inspire us all. Here’s to the future, Angel! 🌟 #2YearsStrong #TeamGrowth

OutPLEX provides a competitive advantage by blending AI technology with the expertise of skilled agents. This combination allows us to efficiently manage transactional interactions, reduce costs, and deliver personalized, high-quality service tailored to each brand's needs. By leveraging AI and expert human touch, OutPLEX redefines customer experiences for global brands, ensuring lasting positive impressions. Visit our website to book a discovery call: www.outplex.com/contact #CXExperts #OutPLEX #CustomerService #DigitalTransformation #AIContactCenter

Successful brands know that customer satisfaction isn’t just a buzzword—it’s a measurable priority. 📊 From CSAT surveys and KPIs to social media monitoring and prioritizing feedback, top companies use data-driven insights to keep customers at the heart of every decision. How is your brand measuring up? #CustomerSatisfaction #CSAT #KPIs #CustomerFeedback #BrandSuccess

Exciting insights from our COO, Tonya Coker, on Nearshore Americas! Discover her first impressions and key takeaways on nearshore locations for BPOs and the future of customer experience in these thriving regions. Click here to read more: https://lnkd.in/ePWFfGYw #NearshoreInsights #BPOIndustry #Leadership

🎉 Celebrating our incredible management team this September! 🎉 🎂 Rory Chaney – Our powerhouse Director of Quality and Training marked another year around the sun! Thank you, Rory, for your dedication and the positive energy you bring to every challenge. Here’s to many more birthdays together! 🎉 Diana Hidalgo – Our unstoppable Senior Operations Manager celebrated her special day this month! Diana, your leadership and passion for excellence never go unnoticed. Wishing you an amazing year ahead filled with success and happiness! 🌟 Gabriela Gracia – Leading the way in People and Talent for an incredible 14 years, Gabriela, you continue to inspire us with your vision and heart. Your leadership has shaped our team’s culture, and we’re so grateful for your hard work and dedication! 🏅 Paul Martinez – A huge milestone for Paul, our Global Head of IT, as he celebrates 13 years of tech brilliance with us! Your innovations and dedication have kept us ahead of the game. Thanks for being a rockstar, Paul—here’s to many more years! We’re lucky to have such passionate and inspiring leaders making an impact every day!

🎉🎂 Happy Birthday to our visionary leader and founder, Jim Ryan! 🎂🎉 Your passion, dedication, and guidance inspire us every day. Thank you for building this amazing journey with us. Here's to another year of success and innovation! 🎉 #HappyBirthday #LeaderAndVisionary #CEO

⏰ Signs It is Time to Change Your Outsourced Contact Center ⏰ Is your current contact center falling short? Here are key signs it’s time for a change: ✅ Service Issues: Long wait times, unresolved problems, or unprofessional agents? These hurt both customer satisfaction and your brand’s reputation. ✅ Lack of Flexibility: If your provider can't keep up with your growing business, it’s time for a more scalable and adaptable solution. ✅ High Costs, Low ROI: If costs are climbing but results aren't, reassess your investment and consider better options. At OutPLEX, we offer tailored solutions with advanced technology, skilled agents, and flexible pricing. Visit www.outplex.com to schedule a discovery call.