Take control Of Your Security with Scam Guard

Scam Guard is a spam detection add-on that gives you protection against being scammed or spammed by phone-calls, as well as ID monitoring and access to 3 months’ free Cyber Security. It’s only available to EE Pay Monthly customers. Scam Guard enhances your service by detecting and blocking spam and fraud calls, without blocking your important calls. It’s AI-powered, monitoring incoming calls in real-time and notifying you of suspected nuisance calls. Scam Guard is adaptive and self-learning, which means over time it’ll get better and better at determining whether a call is potentially spam or fraudulent.

Scam Guard is only available to EE Mobile Pay Monthly customers - PAYG customers can’t get it. Only the main account holder can buy Scam Guard and add it to other lines on the account unless they request from an EE Guide (either in store or by calling 150) to give permission to the non account holder to purchase Add Ons.
Please note that the other lines on the account with Scam Guard added won’t receive dark web monitoring or Cyber Security. Only the main account holder is able to activate dark web monitoring and the Cyber Security offer.

Scam Guard is fully integrated into the EE network meaning we can analyse more information about the call, which increases the effectiveness of detecting scams and number spoofing. Call data is captured in real time, rather than being stored by an app on your handset. This means you’re protected from scammers that might be using lots of different numbers in quick succession to try and get through to you.

Scam Guard is a 30-day rolling contract. To cancel Scam Guard, log in to your account, go to the mobile add-ons page, select Scam Guard from your list of current active add-ons and click remove. We’ll remove the Scam Guard add-on on your next billing cycle. It can also be cancelled at any time by calling us on 150 or by texting STOP SCAMGUARD to 150. You can cancel via an agent immediately, on your next bill cycle, or on any date in the future. You’ll receive a credit for any unused days on your next bill. To add Scam Guard again, text SCAMGUARD to 150.

Scammers change tactics from minute to minute, so no solution can guarantee to prevent 100% of unwanted calls. Scam Guard is your own spam fighting robot that proactively hunts and shuts down scam campaigns in real-time without the need for a human to ever be involved.

When you receive a call that Scam Guard recognises as a nuisance or fraud, your device’s screen will show a “Likely Nuisance” or “Suspected Scam” warning.

No. Scam Guard doesn’t currently screen calls received via third-party apps.

It’s a hidden part of the web that regular search engines can’t access. Dark web is a part of the internet that requires special software to access it. The dark web is where cybercriminals buy and sell personal data. Users can remain completely anonymous and policing it is almost impossible—which all means it’s a haven for illegal activities. Your personal info like bank card details and email login info could be getting shared on the dark web.

Online fraud and data breaches are on the rise, and if your information is stolen it could end up on the dark web. Dark web monitoring regularly checks whether your personal information - like email addresses, bank account numbers and insurance account details - has appeared on the dark web.

Scam Guard’s dark web monitoring helps you remove the information from the dark web. We monitor it by asking you to fill in a few details, after that you’ll automatically receive breach alerts if your information appears on the dark web. We’ll show you where the breach happened, giving you the chance to act. We’ll also give you tips and advice on how to keep your info more secure.

Sign in to the Norton DWM Portal using your EE ID to update your personal information to be monitored. 

Please use the following link to find out how to access and activate three month Cyber Security Duo offer: Setting Up Norton Security Product | Cyber Security Help | EE

We’ll send you an SMS giving you the option to opt out of Cyber Security Duo. If you want to keep the service when the free trial ends, do nothing and we’ll automatically enrol you with Cyber Security Duo. It costs £2 per month. Please use the following link to find out how to access and activate three month Cyber Security Duo offer: Setting Up Norton Security Product | Cyber Security Help | EE

Protection from SMS smishing scams isn’t included with Scam Guard, but we already have significant SMS scam protection in place across our network. Our anti-spam filter has blocked more than 338 million spam and scam texts from reaching our customers since its introduction.

Scam Guard is available to customers on a pay monthly mobile or SIM plan. The add-on starts as soon as we receive your request. Includes network level call labelling detecting and alerting you to potential spam and fraud calls, plus access for the account holder to dark web monitoring. You can cancel at any time. Personal, non-commercial use. Norton terms apply to dark web monitoring. Main account holder is also eligible for 3 months free EE Cyber Security Duo (covering 2 devices), £2/month after 3 months. Additional lines taking Scam Guard are eligible for call labelling only. Dark web monitoring and EE Cyber Security are managed by the account holder. Some Samsung and Google Pixel devices include device level call labelling. Dark web monitoring is not available in all countries outside of the UK. Monitored information varies based on country of residence. Norton do not search for all personal information on all dark web sites, and may not find all your exposed personal information with this search. Other terms apply, see ee.co.uk/terms for further details.