Telda

Join Telda as a Customer Support Specialist 💻 Telda is a financial brand built for Millennials and Gen-Z to simplify peer-to-peer payments. We’re bringing a better way to send, spend and save to anyone seeking an alternative to the traditional banking system. About the Job: This is a full-time on-site role. The Customer Support Specialist will be responsible for providing outstanding customer support to our users, ensuring high levels of customer satisfaction. The daily tasks may include answering user inquiries via email, chat support and social media, investigating user issues, and resolving user inquiries in a timely and efficient manner. Qualifications: - Excellent customer service, communication, problem solving, and analytical skills. - Fluency in both written & Spoken English & Arabic languages. - Ability to remain calm and patient when dealing with customers. - Knowledge of the financial industry or banking experience is a plus. - Bachelor degree Working module: - Chat support - Rotational shifts - 24/7 - Hybrid - 2 weeks from office & 2 weeks from home - Social & Medical insurance - Transportation Believe you have what it takes? 💪 Send your CV to work@telda.app

Join Telda as a Social Media Specialist 📱 At Telda, we understand the power of social media in shaping our brand and connecting with our audience. If you're a creative thinker with a passion for crafting engaging content and building vibrant online communities, we want to hear from you! About the Job: As a Social Media Specialist, you will be at the forefront of Telda's online presence. Your role will be crucial in developing and executing a comprehensive social media strategy that resonates with our audience, drives engagement, and supports our overall brand goals. What You’ll Be Doing: - Content Strategy: Develop and implement a content strategy for all social media channels, ensuring alignment with Telda’s brand voice and objectives. - Social Media Calendars: Create monthly and campaign-specific social media calendars. - Channels Management: Post content regularly across all social media platforms and actively engage with our followers to build and nurture a strong online community. - Content & Media Production: Lead the production of content, including graphical posts, media production and articles. - Mood-boards & Creative Direction: Create mood-boards that guide the visual and creative direction for artwork and media production. - Reporting & Analysis: Provide weekly and monthly reports on social media performance, analyzing key metrics to inform future strategies. - PR & Influencer Campaigns: Oversee PR and influencer campaigns, ensuring they align with Telda’s brand and contribute to our growth. - Stakeholder Management: Coordinate with external stakeholders, including PR and production agencies, to ensure seamless execution of campaigns. What You’ll Bring: - Experience: 2-4 years of experience in a similar role, with a proven track record of managing social media platforms successfully. - Skills: Familiarity with social media tools and platforms, with a keen understanding of how to use them effectively. - Languages: Outstanding command of both English and Arabic, with strong writing skills in both languages. - Passion: A genuine passion for social media and staying ahead of the latest trends and best practices. Ready to make an impact? 🚀 Send your CV to work@telda.app

Texting money is the new thing with Telda! 😉 Now, let's take a trip down memory lane and see how texting has evolved over the years.

Join Telda as a CRM Manager 📈 At Telda, we believe that understanding and engaging with our users is key to our success. If you are a strategic thinker with a passion for data-driven marketing and have the ability to create meaningful customer experiences, we want to hear from you! About the Job: As a CRM Manager, you will play a pivotal role in shaping how we communicate with our users throughout their journey with Telda. Your work will be crucial in driving user engagement, retention, and overall satisfaction by delivering personalized and relevant experiences. What You’ll Be Doing: - CRM Strategy Development: Develop and implement a data-driven CRM strategy that aligns with Telda’s overall business goals, focusing on customer segmentation, personalization, and lifecycle management. - Campaign Management: Plan, execute, and optimize multi-channel CRM campaigns across email, SMS, push notifications, and in-app messaging to drive user engagement, retention, and conversion. - User Segmentation: Utilize data to create and manage customer segments based on behavior, preferences, and demographics, ensuring tailored communication strategies for each segment. - Lifecycle Management: Develop and manage customer lifecycle programs, including onboarding, activation, retention, and reactivation strategies, with a focus on improving customer lifetime value (CLTV). - Collaboration: Work closely with the marketing, product, and data analytics teams to ensure CRM efforts are aligned with product launches, user feedback, and overall marketing strategies. - Performance Analysis: Monitor and analyze CRM campaign performance, providing regular reports and insights to optimize future initiatives and drive continuous improvement. - Customer Insights: Gather and analyze customer feedback and behavioral data to inform product improvements and enhance the overall user experience. - Compliance: Ensure all CRM activities comply with data protection regulations and best practices. What You’ll Bring: - Experience: 3-5 years of experience in CRM management, preferably in the fintech or digital product space. - Skills: Proficiency in CRM platforms and tools, such as Mo-engage, Braze, or Clevertap. - Strategic Mindset: Strong understanding of customer segmentation, lifecycle management, and retention strategies. - Analytical Abilities: Data-driven mindset with strong analytical skills and the ability to translate data into actionable insights. - Communication: Excellent communication and collaboration skills, with the ability to work effectively across teams. - Knowledge: Familiarity with data protection regulations and best practices in customer data management. Believe you have what it takes? 🚀 Send your CV to work@telda.app and be part of our journey to revolutionize finance!

Meet Mustafa Ehab, Telda's Senior Growth Manager. 🚀 Mustafa brings a perfect blend of sharp wit and unwavering dedication to our team. Known for his resilience and deep knowledge, he's the go-to for growth strategies—and a good laugh. With Mustafa around, you can expect a relentless drive to push us forward. We can't wait to break new ground together!🚀📈

We love them all, then again we are a little biased! 😜

Let's talk money! 💬💸 Now, not only can you effortlessly transfer money to your friends and family, but you can also chat with them directly within the Telda app. Share the joy of sending and receiving money while keeping the conversation going—all in one place! Text your friends now & make money social with Telda.

Join Our Team as a Brand Designer 🧐 We take pride in how we build the Telda brand & believe its one of our strongest assets. If you are a strategic and creative storyteller with a keen eye for detail, and possess the ability to build cohesive and impactful brand visuals, we want to hear from you! About the Job: As a Brand Designer, you will play a crucial role in defining and elevating our brand strategy & visual identity. Your work will help shape the perception of our brand and connect with our audience across multiple touchpoints. What You’ll Be Doing: - Brand Strategy: Develop and maintain a consistent brand strategy that is reflected in the brand identity & all communication channels. - Logo Design: Create unique and memorable logos for sub-brands & events that represent our brand's values and vision. - Visual Guidelines: Create an extensive brand manual and implement visual guidelines to ensure brand consistency. - Marketing Collaterals: Design engaging and cohesive marketing materials, including brochures, advertisements, and promotional items. - Packaging Design: Develop eye-catching packaging designs that stand out. - Website and Digital Presence: Ensure brand consistency across web and digital platforms through compelling visuals. - Creative Campaigns: Generate innovative visual concepts for marketing and advertising campaigns. - Social Media: Lead & assist graphic designers to maintain the brand identity across all channels. What You’ll Bring: - Experience: 3 to 5 years of experience in brand design or a related field. - Skills: Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign). - Strategic: Apply artistic visions with a strategic approach to help build a stronger brand. - Creativity: A creative mindset with the ability to come up with innovative design ideas. - Attention to Detail: Strong attention to detail and excellent visual composition skills. - Adaptability: Ability to design for different platforms and audiences while maintaining brand consistency. - Team Player: Ability to collaborate effectively with different teams and stakeholders. - Up-to-Date: Staying current with design trends and tools to keep our brand visuals fresh and innovative. Are you interested in taking the Telda brand to the next level? Send your CV and portfolio at work@telda.app