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Store Support
Get help with product selection, placing an order, existing orders, returns, and Store accounts.
IMPORTANT: Our agents do not provide support for PlayStation. If you need assistance with PlayStation purchases, got to direct.playstation.com
Frequently Asked Questions
Check our Sony Store FAQs page for answers to common questions about orders, shipping, and more.
Contact Store Support
Call or Text us at 1-800-249-7669
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Store Support normal hours of operation
Mon—Fri: 7:00AM—7:00PM PT
Sat: 7:00AM—5:00PM PT
Sun: 7:00AM—3:00PM PT
Product Support
Get help with setup, how-to, updates, and troubleshooting for products you already own.
IMPORTANT: Our agents do not provide support for PlayStation. For assistance, with PlayStation products including account issues or games please go to playstation.com/support or call 1-800-345-7669.
Visit the Product Support website for manuals, FAQ, downloads and more
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Sony is a global company with operations in most regions of the world. Sony.com is dedicated to Sony’s principal U.S. operations.
For other countries, visit Sony Corporation’s global site Sony.net.