A continuación, te explicamos cómo puedes demostrar empatía en las respuestas de tu entrevista.

To demonstrate empathy in your interview responses, actively listen to the interviewer’s questions and show genuine interest in their concerns. Use phrases like, "I understand how challenging that can be," or, "I appreciate your perspective on this." Share examples where you’ve prioritized others' needs or supported a team member during a tough time. Acknowledge the emotional aspects of situations, such as saying, "I recognize the stress this could cause." Maintaining eye contact, nodding, and using a warm tone of voice also convey empathy. This approach shows that you not only grasp the technical aspects of a role but also value the human side of work, making you a more relatable and compassionate candidate.

In order to rephrase what has been said, first you need to be leasing deeply. To indicate that the other person is important, One of the best things to do in front of the client is to turn you phone off, and put everything else on a Do Not Disturb notice. This demonstrates that this person and discussions are the most important thing at this moment.

Understand what the other is saying, and how they are feeling. Being able to verbalise this is important. There is a danger in sharing stories as it could be considered as "one up manship. Even when that's not the intention. Also using words like I Know, or tell me about it, when in fact you can't know even if you have lived the same situation. They are not you, and you are not them.

Listening deeply shows a high level of intelligence. Always consider your response in light of the question. Do not hesitate to repeat the question for clarification. Sometimes you may find yourself providing two part replies. One for each section of the question.

Using inclusive language that implies you are already part of the team, helps to reduce barriers. With a what would you do question, Your reply could include something like, As a team we would focus on....

Connection is the key. When you speak in 'you' statements, as I am doing right now, you can easily and effortlessly connect with the interviewer. This also helps you to reflect that you are willing to associate with the organisation or team you would be a part of and contribute for the betterment of the organisation at large. You consider yourself as one with the organisation and have in mind its good and growth. Such an empathetic behaviour convinces the interviewer of your positive intent and also opens doors for respectful dissent in case your opinion goes contrary to that of the interviewer. Being empathetic compels the interviewer to lend you a genuine ear even if your opinion doesn't match with his.