A continuación, te explicamos cómo puedes integrar los comentarios de las partes interesadas en tu proceso de toma de decisiones.

Identify Stakeholders: Identify all relevant individuals and groups affected by the decision. Collect Diverse Feedback: Gather feedback through surveys, interviews, or meetings to capture diverse perspectives. Analyze and Synthesize: Analyze feedback to identify common themes and concerns. Synthesize to gain a clear understanding. Prioritize Feedback: Prioritize based on relevance, impact, and alignment with organizational goals. Incorporate into Decisions: Use feedback as input during decision-making, considering stakeholder perspectives. Communicate Decision Rationale: Clearly communicate the final decision and rationale Follow-Up and Clarify: Provide opportunities for stakeholders to seek clarification and understand the decision.

Stakeholder feedback is an essential part of your overall decision making process. We often see questions on these articles talking about data and quantitative approaches, so I'm glad to see an article today about something qualitative. Ensure that the process of getting feedback is open-ended, you can send out surveys, conduct focus group interviews, questionnaires...options are many! Stakeholder feedback must be organized by importance and positional value to your final decision (in terms of impact on them). If they're someone that won't be impacted, their advice becomes less important.

O feedback pode ajudar a identificar falhas potenciais e áreas de melhoria nas decisões propostas. Envolver as partes interessadas no processo de tomada de decisão pode aumentar a probabilidade de que elas apoiem a decisão final.

The best way to not only analyze but also communicate the data is to visualize it. Visuals help to remove bias and highlight the key areas of interest as well as interesting and relevant outliers. This next step is critical and often missed: get to the why. Quantitative (the numbers), only tell you WHAT is happening, but don’t tell you why. Qualitative adds the critical context behind the numbers. It tells the story from the users perspective. This is where bias gets stopped, where incorrect assumptions are squashed. I tell my team, “Don’t say I think, say I know. Never assume, ASK the user.” The best product is the one that solves a real problem, that people will use. Numbers show where the deeper questions need to be, ask them.

Close the feedback loop: Inform each stakeholder about the personal impact of their input. This increases identification with the organization and acceptance of decisions

Para integrar los comentarios de las partes interesadas en mi proceso de toma de decisiones, primero establezco un canal abierto de comunicación para recoger diversas perspectivas. Escucho activamente sus ideas y preocupaciones, buscando entender sus motivaciones. Evalúo cada comentario, identificando puntos en común y áreas de conflicto para obtener una visión completa. Priorizar la transparencia y la inclusión es clave, asegurando que todas las voces sean consideradas. Utilizo estos aportes para tomar decisiones informadas que reflejen un consenso amplio y fomenten el apoyo colectivo. 🤝🌍