¿Cómo respondería a una amenaza de bomba recibida en el aeropuerto?

Keep calm and inform higher authorities and securities involved. Maintain safe distance for staff,pax and yourself and don't play heroics. Rest bomb squad and fire fighters will take over. It's a huge punishable offence to play prank over bomb threat.

If an individual is receiving a bomb threat call. He or she should be asking the following questions to the caller- 1. When is the bomb going to explode? 2. Where is it right now? 3. What does it look like? 4. What kind of bomb is it? 5. What will cause it to explode? 6. Did you place the bomb? 7. Why or the intention of doing so? 8. What is your address? 9. What is your name? 10. What is your call back number? Try to get as much information as possible while talking like- Tone, background noises, language/accent, etc. After keeping the call, immediately escalate it to your immediate seniors and the campus security. While on call with the suspect, be very calm and professional. Every minute and information costs for further act

There are established procedures outlined on a check list, which one needs to follow when such calls are answered. Further they are strictly followed and determined by the aviation authorities and local state law enforcement. Mostly such situations are well rehearsed by established entities periodically.

Upon receiving a bomb threat call/email or a message. 1. Personal mobile - start to auto record the call for communication gaps. 2. Email / message - communicate immediately to the Emergency response team and police. 3. Office IP landline - fill bomb threat communication form, start for WH questions ( location, type of bomb & time of explode), check for background noise, assume the voice of the information person ( age/sex/gender). Ask what is your name and why did he inform the message. Communicate to security ERT and police.

I would promptly notify local law enforcement, the bomb squad, and other relevant emergency services. Coordination with these authorities ensures a swift and efficient response, leveraging their expertise to manage the threat.

Document the Call: Note the exact time of the call and any background noises or details about the caller's voice. Use a bomb threat checklist and inform your reporting Manager and thereby Manager to inform the SOCC.

I would still follow the Emergency Response plan There is a reason why there is a ERP for the specific scenarios and should be follow as much as possible

En primer lugar notificaría a las autoridades y personas competentes, colaborando en las tareas que sean necesarias para preservar la seguridad de todas las personas presentes, como así también brindando información y guia necesaria, precisa y puntual de locación a las máximas autoridades.

As ameaças de bombas devem ser encaradas como extremamente grave e deve se tomar as devidas precauções e comunicar as autoridades responsável ainda que este seja um falso alerta

A well-rehearsed evacuation plan would be activated, ensuring orderly and swift evacuation of the airport premises. Clear communication, guiding passengers to safe exits, and utilizing designated assembly points would be crucial to maintaining order and safety.

Revisar e iniciar planos de evacuação em paralelo à notificação das autoridades é uma medida prudente e essencial. Se a ameaça for considerada crível, é crucial revisar imediatamente os planos de evacuação existentes. Isso assegura que todos estejam preparados para uma resposta rápida e coordenada. Planos de evacuação devem ser bem ensaiados previamente e comunicados claramente a todos os membros da equipe. Todos devem saber exatamente o que fazer e para onde ir em caso de emergência. As evacuações devem ser conduzidas de forma ordenada para evitar pânico e garantir que todos se movam de maneira segura e eficiente para as áreas designadas como seguras.

The timely emergency evacuation plans everyone should be familiar with and try to follow it As a manager it is your job to make sure everyone is on the same level regarding emergencies. With constant updates and courses and demonstrations will help everyone involved

Effective crisis communication is key. I would ensure timely and accurate information is provided to all stakeholders, including passengers, staff, media, and the public. Utilizing multiple communication channels, such as public address systems, social media, and press releases, helps manage panic and keep everyone informed.

Search procedures would be meticulously carried out by trained personnel. Using bomb-sniffing dogs, specialized equipment, and a methodical approach, every area of concern would be thoroughly inspected to ensure the safety and security of the airport.

Retomar as operações normais após a resolução de uma ameaça de bomba é uma etapa crucial e deve ser feita com cuidado. Antes de retomar as operações, é essencial garantir que a área esteja totalmente segura. Isso pode incluir uma inspeção completa pelas autoridades competentes. Manter todas as partes interessadas informadas sobre o status das operações é crucial. Comunicação transparente ajuda a aliviar a ansiedade e a confusão entre passageiros e funcionários. Fornecer suporte adequado a passageiros e funcionários que foram afetados pelo incidente é fundamental. Isso pode incluir assistência psicológica, ajuda com remarcações de voos, e outras formas de apoio necessárias.

Consider prioritizing the reintroduction of passengers by flights that may have been the most delayed by this event if passengers have had to be evacuated from the terminal, or portions of the terminal. With large numbers of passengers possibly having been moved into a safe area it is important to ensure the capability of being able to communicate and be heard by a large crowd, make use of the airports PA system, speakers, or other technologies to ensure that passengers are aware of what is happening, and are able to know when their flight is being called.

Once the threat is neutralized, I would coordinate with authorities to declare the airport safe. A structured plan for resuming operations, including passenger re-screening and security checks, would be implemented to restore normalcy as quickly as possible while maintaining high safety standards.

Additional considerations include providing support and assistance to affected passengers, conducting a thorough debrief and review of the incident, and implementing any necessary improvements to emergency protocols. Continuous training and simulations for staff are vital to ensuring preparedness for any future threats.