Los conflictos de equipo están afectando a las relaciones con los clientes. ¿Cómo puedes restaurar la armonía y la confianza dentro de tu equipo?

When conflicts arise, I always remind the team that we're all working toward the same goal: delivering value to the client. Often, I assign them to work together on a project or task, as shared responsibility helps rebuild trust and strengthens their working relationship. By focusing on common goals and encouraging open communication, I've found this approach strengthens team dynamics and keeps everyone aligned.

I facilitated a team-building activity to help rebuild trust and collaboration. We redirected our efforts and strengthened our customer interactions by reiterating our shared mission and stressing each individual's contribution to our success.

Empower your team by trusting them first - If you take the first step and show your employees that you trust them, they'll more likely trust you back. Empower them by encouraging professional development and autonomy. Add extra responsibility on their plate, Invite them to sit in on meetings that they typically wouldn't attend. Also be supportive without hovering and show them you are available without putting pressure on them, so your employees know you trust them to act on their own but you are always there if they need to reach out.

Restoring harmony and trust within your team is crucial for maintaining strong client relationships. create a safe space where your team members can communicate openly and honestly with each other; address any conflicts that arise in your team promptly and fairly; organize some team-building activities that can help your team bond and have fun together; recognize and appreciate the efforts and achievements of your team members, and celebrate their successes; provide opportunities for your team members to learn new skills and grow professionally, and support their career aspirations; and lead by example with respect, empathy, and integrity, and show your team that you care about them and their well-being.

In IBM, I initiated the "Funs Lunch" to ease conflict. I asked the two conflict teams/individuals to join lunch and each of them needed to prepare positive things/comments about others, they will take turns to share the positive or good things of others with the group, and the one able to find the highest number of positive things about other will win the games. This is work most of the time but we need to ensure that NO negative things or characters or actions are shared.