If our project faces client dissatisfaction, I’d start by understanding their concerns and expectations. Then, I’d analyze their feedback, create a plan to address the issues, and keep them updated on our progress. After implementing the changes, I’d monitor the results and follow up to ensure their satisfaction, aiming to restore trust and ensure project success.

I always come back to the baseline of initial requirements and judge my performance based on this. I try to give unemotional accurate feedback and determine the path forward from there. If you try to simply be an echo chamber, you are not providing any value at all. If you aren’t a good fit, be candid and honest with the initial engagement partner. Often, simply listening and explaining your POV will show them that you are on the same page and move forward.

1. Acknowledge Concerns: Listen actively to the client's challenges with empathy. 2. Clarify Expectations: Reevaluate project goals to align with client expectations. 3. Identify Issues: Explore the root causes of problems, such as communication gaps or scope misalignment. 4. Propose Solutions: Offer clear, actionable steps to address the issues, including project plan adjustments. 5. Enhance Communication: Ensure transparency with regular updates and feedback. 6. Focus on Quick Wins: Aim for short-term successes to rebuild trust. 7. Reward your customer without spoiling: by adding more sincere efforts into the areas of dissatisfaction, and show appreciation and value.

How well you set the tone and expectations for your client will create an environment to reconnect and discuss objectively the project when it isn't going according to their plan. Engage in the discussion and ask them questions. Do not react. Ask questions, and more questions. Ask what they would like to see that they are not seeing in your performance and in the outcome of the project thus far. Make sure as you navigate through the conversation that you AND your client are back on the same page, that you've set out to truly understand their concerns, that you've addressed them, AND they have been satisfied with your roadmap to success. Staying in frequent communication will allow this type of concern to be proactive vs reactive.