Te enfrentas a un cliente que busca servicios adicionales. ¿Cómo manejas las solicitudes fuera de tu paquete de coaching?
¿Ha sorteado las solicitudes de servicios adicionales con delicadeza? Comparta sus estrategias para gestionar las expectativas de los clientes más allá de su paquete.
Te enfrentas a un cliente que busca servicios adicionales. ¿Cómo manejas las solicitudes fuera de tu paquete de coaching?
¿Ha sorteado las solicitudes de servicios adicionales con delicadeza? Comparta sus estrategias para gestionar las expectativas de los clientes más allá de su paquete.
-
The best way to handle this is to anticipate the possible need for extra services and build that into your initial offer, so when the request for extra services comes up, they already know the answer.
-
When clients request services beyond your coaching package, view it as an opportunity to demonstrate value and strengthen relationships. First, clarify the request and its relevance to their goals. If it aligns, consider offering a one-time add-on or proposing an upgraded package. For recurring needs, suggest revising the contract. Always be transparent about additional costs and time commitments. If the request falls outside your expertise, refer them to trusted colleagues. This maintains your professional boundaries while ensuring client needs are met. Remember, flexibility can lead to long-term loyalty, but avoid scope creep. Regularly review and adjust your offerings based on common extra requests to stay ahead of client needs.
-
When a client requests services outside your coaching package, it's important to maintain boundaries while remaining flexible. Acknowledge their request and clarify what is included in the current package. Offer to discuss their needs in detail to see if an additional service or a custom package is appropriate. If the request aligns with your expertise, consider expanding the agreement or offering a referral if it falls outside your scope. Always communicate clearly about any potential changes in fees or time commitments, ensuring transparency and alignment with their goals.
-
It could be a tricky situation but I would be trasparent and open about it and follow below steps. 1. Clarify Package Boundaries: Communicate what’s included in your coaching package. 2. Assess the Request: Determine if the extra services align with your expertise. 3. Discuss Value: Explain the benefits of the requested services. 4. Offer Alternatives: Suggest related services or resources. 5. Create a Custom Proposal: Outline a separate package or fee if applicable. 6. Maintain Professionalism: Handle the conversation with empathy. 7. Set Clear Boundaries: Politely decline if you can't provide the services.
-
Coaches need to think like entrepreneurs. Is this an opportunity to grow your offerings and find a new way to monetize your services? If the request is something you can deliver, figure out what the price should be. Offer it and sell to your client. If it’s not something you can deliver, can you find someone who can? Partner with them and get a referral fee.
Valorar este artículo
Lecturas más relevantes
-
Estrategia¿Qué haces si tu estrategia está fallando y quieres aprender de los errores de los demás?
-
Coaching personal¿Cómo puedes ayudar a los clientes a identificar los problemas que afectan a su visión creativa?
-
Entrenamiento vocal¿Cómo puedes establecer plazos realistas para ti y tus clientes?
-
Ventas minoristas¿Cuáles son las formas más efectivas de enseñar a un aprendiz cómo cerrar una venta?