Te enfrentas a opiniones contradictorias en un grupo comunitario diverso. ¿Cómo se garantiza una toma de decisiones eficaz?

Diplomatic collaborating helps to encourage respect for other team members. Having and showing an understanding to others with empathy can contribute. To be open to the person's views while focusing on their values and positivity. Team members can influence decisions that are worthwhile to the team. Impacting a team effectively can also mean we are more open to learning different approaches. Respectful communication and conduct with others is the process to enhance understanding of the needs of others. As we also navigate the conflicting views of others, we enhance the relationships of the team professionally. Being able to listen to others as well as having a voice concerning others is part of the process of managing conflict.

Instead of dictating rules, involve the group in creating the ground rules. This fosters ownership and increases the likelihood of adherence. Ask participants to suggest rules based on their experiences and expectations. Once suggestions are gathered, discuss each rule to ensure clarity and understanding. This helps prevent misunderstandings. Encourage participants to ask questions or provide examples to illustrate each rule.

Discussing opinions and exploring alternatives in an open and fair manner is essential. For achieving a sound final decision, developing a decision tree can be very helpful. As in business, most decisions have an economic value, a decision tree based on the Estimated Monetary Value (EMV) of individual decision steps can yield good results. Another advantage of building a decision tree is that it formalizes decision making and allows reviewing the decision making process at a later point.

It's critical to explore options in a solution-oriented manner for effective problem-solving and decision-making. Utilising both Decision Trees and Random Forests is a useful approach to brainstorming and generating ideas and options. Additionally, remember to refine the solutions through iteration and feedback from all group members.

When facilitating a group, the acknowledgement of biases provides an opportunity to foster transparency and build trust. This also signals to the group members the facilitator's commitment to managing their biases impartially. Deliberately adapting your facilitation style to promote fairness and inclusivity may involve actions such as actively seeking diverse perspectives, encouraging dissenting viewpoints, and employing structured methodologies to mitigate biases.

If the individual opinions diverge too much, trying to achieve a consensus will not yield the expected results. Such an attempt usually leads to decisions with little business value. Adamantly insisting on a consensus means socializing decision making. Socializing decision making leads to socializing responsibility. Both aspects are syndromes of a bad business culture. In situations when individual opinions substantially diverge, the business manager has to take the lead and make a decision. He has to substantiate his decision, so that everybody understands it. In a company with a good business culture, everybody will support this decision. In a bad business culture, people will concentrate on proving that the decision was wrong.