Estás sin trabajo en Experiencia del Cliente. ¿Cómo puede mantenerse actualizado sobre las tendencias de la industria?

You might be out of work, but you're not out of work. Customer Experience is everywhere. Use your time to observe how companies are executing CX, kind of like a mystery shopper and then think about how you could help them improve or find was to leverage the great thing they do even more. Also get out and network, conferences are great for meeting people and collecting 'case studies', trends and getting a grip on what real CX leaders are doing. Read and learn not just about CX but also other functions such as branding, marketing, finance - build your skills to be able to connect more broadly and influence, you'll thank yourself for it later.

It is extremely worthwhile engaging in online courses as they provide a flexible way to expand your knowledge and keep up with the latest Customer Experience trends. Many platforms offer free or affordable courses that cover current methodologies, tools, and best practices. By dedicating just a few hours each week to online learning, you can significantly enhance your CX expertise, making you a more competitive candidate in the job market.

There are plenty of online courses covering Customer Experience trends. Look for companies with a track record with the kinds of companies you want to know more about or work for. Look for testimonials from those companies; not just their logos. Look for speakers who have a methodology, benchmarks and learnings. Learn to Journey Map, but know that is only an inside out view of CX. It is in no way a realistic picture of the reality of the experience of buying or working with a company. For that, you need mystery shopping

No Brasil, temos boas opções com a CS Academy e o Instituto Cliente Feliz. Internacionalmente, temos cursos da Customer Success Collective. Além disso, vale muito a pena estudar certificações de ferrramentas específicas do segmento, como Gainsight e Sensedata.

Participate in virtual CX conferences or summits like the Customer Experience Exchange or CX Summit. These events often feature keynotes from industry leaders and offer networking opportunities. Look for virtual workshops or local meetups (if available) focusing on CX topics.

Algo que me resultó a mí fue inscribirme en un curso avanzado de CX. Más allá del conocimiento que fue excelente,la oportunidad de poder interactuar con personas de toda latinoamérica me permitió conocer una perspectiva diferente acerca de esto y en especial también las tendencias. Definitivamente también influye conectar con nuestro propósito de servir.

When you're hearing about a specific trend at a networking event, ask questions about that person's organization size, mandate, targets, etc. This is important because there are very different trends at a large publicly traded company than at a 2 year old startup. This information then becomes valuable as you interview with varied companies, so you can zoom in on the issues that seem most relevant to them.

Participar de eventos de networking é essencial para se conectar com outros profissionais do setor, trocar insights e identificar novas tendências de mercado em primeira mão, além de abrir portas para oportunidades de emprego e parcerias.

If you're a Customer Experience Specialist and you are out of work, you need to keep yourself on the radar of people looking to hire. So, if you're any good at your craft, you should be able to regularly post articles highlighting improvements that can be made, simply based on your own personal interactions. But don't just post negative stories, you also need to post your own positive ideas for how things should be done.

You might be out of work but that doesn’t make your CX experience and perspectives irrelevant. Create content - create posts and articles. Comment on other posts. Build networks. CX can often be theoretical and ‘wooly’. Demonstrate that your experience is relevant, commercially impactful and delivers value.

Perhaps an unusual suggestion, but don't just consume thought leadership and industry blogs, consider writing some of your own. Even if you don't publish them, use writing to organize your thoughts around what your philosophy and guiding principles are. You'll show up better in interviews if you can clearly articulate what your opinions are.

Join CX-related LinkedIn groups where professionals share insights, articles, and trends. Engage in discussions to deepen your understanding. Follow CX threads and topics to see what issues and trends are being discussed in real time.

Acredito que utilizar as redes sociais para seguir líderes do setor, acompanhar discussões relevantes e participar de grupos temáticos é uma forma dinâmica de se manter informado e à frente das novidades em experiência do cliente.

Subscribe to CX podcasts such as "The CX Leader Podcast," "The Customer Experience Podcast," or "Call Center Helper" to stay informed while on the go. Attend webinars hosted by CX platforms, consultancies, and software companies. These often feature expert panels discussing the latest trends.

Don’t forget your human development. Customers are human. Teams are human. Businesses are human. And yet, are you going to spend all your time training in technology courses? Train yourself as a human being, not just in your skills, but in your values and human abilities. An excellent way to do this is through volunteering, and it’s even better if you do it in a country with a reality different from your own. Step out of your comfort zone... be curious