Equilibrar las correcciones de errores y las nuevas características en un proyecto de cliente: ¿Cómo puede garantizar la satisfacción del cliente?

In software development, effective prioritization is essential to navigate challenges. Focus on impact to the user and business: P1 Bugs: Critical issues that hinder user functionality, often severe and disruptive. Address immediately as they take precedence over everything else. P1 Tasks: Features crucial for client needs and revenue. Prioritize these alongside P1 bugs; they are vital for the business. P2 Bugs: Occur randomly and are not consistently reproducible. Address when time permits, as they have a minor impact. P2 Tasks: Non-critical but beneficial features. Tackle these last when time allows.

It's most common problem in Software Development that a certain time situation comes when you have lot of bugs and new features keeps coming. Regarding solutions of these kind of problems you can consider below pointers: 1. Give priority to Production bugs only ignore the Dev or Uat bugs for the time being. 2. Try to implement some automation and solve the most common bugs on priority. 3. Discuss with Product Manager and BA's for deciding the Priority of new features. 4. Give new features to separate Developers and bugs to different Developers. 👩💻👨💻 That's it, most of the problem will solve with this 👍📈

you need to set priority, identify bugs that are critical and affect the core functionality, and address them immediately as they directly impact customer satisfaction.

The first step is to prioritize the issues, from most critical to least critical. This step alone conveys a sense of seriousness towards resolving the issues. Creating a good impression and showing commitment is often as crucial as actually solving the problem

How to prioritize software development 🛠️ First, critical bugs 🐞 Fix bugs that break key functionality. They directly affect user satisfaction. Prioritize new features 🌟 Implement new features that are most in demand and support the client's strategy. Divide tasks between teams 🤝 Developers work on features, testers and bug fixers work on errors. Use automation ⚙️ Automate solutions for the most common bugs to save time. Review priorities regularly 🔄 Priorities may change, it is important to adapt to new challenges in a timely manner.

Clear and mature communication is a key asset in project delivery. High client expectations can lead to frustration if messages are unclear. To avoid misunderstandings, it's important to align messages with stakeholders, verify information, conduct formal discussions, plan client meetings, and carefully consider email content. Practicing these measures is crucial for successful communication and customer satisfaction

This is where most projects fall down (and the client needs to recognize that they are as invested if not more invested in the project than the delivery team is). The key is to communicate so clients to understand the decisions being made are mutual even if they abdicate and the impact of those mutual decisions. Pretending they will get everything they want will not get them everything they want.

In order for agile to work, all parties must be aligned to agile. If any party is misaligned, the entire project will fail. Misaligned incentives leads to misaligned results.

Use customer feedback to gauge which bugs are most important to them and then you can use some kind of iterative approach. alternate between sprint focussed on bug fixes and new features simultaneously

Understanding the importance of quality at every stage of the development cycle is essential to ensure customer satisfaction and competitiveness in the market. By integrating continuous testing, automation, and customer feedback, development teams can not only identify and rectify issues but also constantly enhance the user experience. In this way, quality is not just an objective to be achieved but a continuous commitment to excellence.

Regression tests must be completed consistently (either through technology or process). Documenting the results of a regression test gives confidence in the build process and the ability to adjust those tests when something goes wrong.

Over the years, I’ve found that regular maintenance and upgrades are essential to keep our teams productive. One lesson I’ve learned is the importance of separating bug fixes from enhancements. By implementing clear timelines for reviews and publications, and ensuring at least two rounds of review, we’ve been able to catch errors early. Simplicity is crucial—I always ask myself, 'Is this something entry-level users can easily navigate?' I’ve also realized that knowing when to scale back is key. More isn’t always better; adding unnecessary features often complicates things. By focusing on an organized approach that balances functionality and user experience, I’ve seen how much more manageable and efficient systems can become.

The golden rule in software is NOT to tie feature releases to marketing efforts. Release features early and often and promote them when they are proved functioning. Nothing erodes customer trust more than building up a snazzy new feature that doesn't work when they go to try it.

One patterned we use is scaling releases, first to a small set of users, and then expanding user exposure as we gain confidence through a feature flagging tool like Optimizely.