Lidiar con la resistencia del equipo a los nuevos procesos. ¿Estás listo para liderar el cambio?

Siempre vamos a encontrar en mayor o menor medida resistencia al cambio.Eso no depende de mejores o peores personas, sino que es natural del ser humano resistirse a priori a lo nuevo, por que? porque aparece el miedo a no tener las herramientas para afrontar lo nuevo, justamente por desconocimiento.Entonces es importante como primer paso, dar a conocer que cambios van a suceder de la manera más clara y empática posible.

Understanding the WHY for resistance to change is an incredibly interesting subject and one I enjoy. Many will create their own assumptions on the reasons behind the resistance but in reality these situations call for a more investigative approach. Treat it like a 'who-done-it'! It's essential to spend time understanding the reasons, how else could one solve the mystery without finding the motive? Facilitated exercises truly break down barriers and allow a deep dive into the resistance motivations. Personally a good old Lightning Decision Jam (LDJ) is incredibly useful to delve into the 'why's' and even begin to turn the resistance around. Highly recommended.

Clear communication is of course paramount. However, I have found clear communication for one person (or team) is not so clear for another. Therefore it's essential to first understand what communication medium works and plan accordingly.

I think this is where a great Facilitator shines. Being able to cover most concerns in a single session. For instance, a simple yet effective Note and Vote exercise allows individuals to be heard no matter their voice projection. It's important to be mindful of everyone's differences and that requires time and patience.

This is where the beauty of Facilitated workshops assists so much. Bringing together all individuals into exercises that allow them to have their own voice heard, giving everyone the same level of power is essential.

Any victory is very much made of of a multitude of smaller victories. Making sure individuals, teams, departments etc. are celebrated in these moments is paramount. In Facilitation, it's important to utilise exercises that allow for ongoing actions as well as those actions to be governed. For instance, at the end of each facilitated event there should be actionable strategies with timescales as well as roles/responsibilities agreed.