A continuación, te explicamos cómo puedes utilizar un sistema de retroalimentación de 360 grados en un contexto de innovación empresarial.

Innovation thrives on diverse perspectives. Implement a 360-degree feedback system by involving stakeholders like peers, supervisors, and clients. Define clear objectives tied to innovation goals. Use tailored criteria such as creativity and collaboration. Ensure anonymity for honest feedback. Provide structured, constructive feedback for actionable insights. Encourage dialogue and track progress to foster a culture of continuous improvement in innovation and overall business performance.

In the realm of luxury goods, leveraging a 360-degree feedback system for business innovation involves a nuanced approach. As a Supervisor at MCM Worldwide, I advocate integrating diverse perspectives—from frontline client advisors to stakeholders in design and marketing. By cultivating an environment where feedback flows freely, we not only enhance service and sales strategies but also foster a culture of continuous improvement and creativity. This holistic feedback loop ensures our initiatives resonate authentically with our discerning clientele, driving sustained growth and setting new standards in luxury retail.

A 360-degree feedback system in a non profit setting is every more important It helps revise, reassess and re implement an initiative by putting equity and equality at the center of the design process. It also puts customer at the forefront (right holders) and 1. Provides a comprehensive view of strengths and weaknesses 2. Amplifies underrepresented voices in the innovation process especially the most marginalised in hard to reach areas 3.Supports continuous learning and responsiveness from duty bearer prospective 4.Boosts joint shared value commitment to innovation initiatives. 5. Helps target improvements for equitable outcomes focused on results. In summary, 360 feedback drives impactful innovation while prioritizing equity.

360 degrees effective client experience feedback is directly proportional to 360 degrees stakeholders engagement strategy execution. ie Client experience delivery map from sales to after sales.

Objectives in business innovation should be defined like ambitions and strategic guardrails, and captures in a company’s innovation thesis. The process is slightly different from the traditional objectives setting which usually implies hard numbers and clear results. Innovation deals with uncertainty, therefore objective should be set in a way that gives clarity with respect to the vision but does not limit in terms of outcomes.

Select those people with whom the employee frequently communicates in order for you to get different information about the employee’s performance and ideas regarding innovation. Such an approach enables revealing the possibilities, the weaknesses, and the peculiarities, thus, promoting a learning organization and innovation spirit. Constructive feedback as feedback that is carefully selected for improvement of self-constant and to foster innovative thinking germane to opportunity-focused feedback with relation to collaborative development.

I look to include partners, suppliers, regulators and local politicians in feedback sources. So stakeholders who see us from the outside and our competitors can tell us how they feel.

I start all innovation projects with a PILOT group of participants. They would be a choice of supporters and even detractors. Use the PILOT to generate quick wins with supporters and improvement opportunities with detractors. This creates a segway to start winning over detractors. I develop tailored quantification models to trace the benefit of the project to return on equity and ask the participants to validate.

Receber feedback de colegas, subordinados e superiores ajuda a entender melhor como as práticas colaborativas e de inovação são percebidas e podem ser melhoradas. Reconheça e recompense comportamentos inovadores e colaborativos destacados no feedback.

El primer paso es diseñar un proceso de retroalimentación que se alinee con los objetivos de la organización. Esto incluye definir las competencias y habilidades que se evaluarán, seleccionar a los participantes (evaluadores) y establecer un calendario para la retroalimentación.

Feedbacks and Surveys always play a vital role in understanding your customers perspective. However, it is highly important that your questions must be relevant to the user/customer and should be natural. Always correlation between definite and extreme users before considering the data is important.

I’m keen to go as deep as possible with 2nd, 3rd, 4th level whys. Why do you like this, why don’t your use that anymore, what would make you change? Etc

Inclua no feedback avaliações sobre a capacidade de pensar de maneira criativa, resolução de problemas e disposição para experimentar novas abordagens.

Asking the right questions is an extremely important part. so much so that crafting questions is not one time task. they have to be constantly modified based on the participants' early feedbacks..which would and should include questions that WILL give you a lot of inspirations.

It is essential to add that while reviewing the feedback; you must access it through neutral lenses. For example, adjectives like open-minded, flexible and adaptable can be applied to: A) your management style B) your culture C) your processes D) all the above E) none of the above This tiny example illustrates that if the strategy you designed to capture the 360 feedback didn't clearly state what was being evaluated, your data could be seen as positive without practical application.

I like to consider strategy, tactics and culture. So my action plans will often include programmes to address - Innovation places - Inspiration activities - Provide experiential education and belief - Action plans - People who can lead by sector, technology or community - Symbolic projects designed to change culture by engaging groups that aren’t on board - How we reward and recognise - How we build expectations into hiring and performance reviews

Inclua perguntas que alinhem o desempenho individual com os objetivos estratégicos de inovação da empresa. Utilize insights do feedback para ajustar a estratégia de inovação e garantir que todos os colaboradores estejam alinhados com os objetivos de longo prazo.

La comunicación clara y la capacitación adecuada son esenciales para el éxito de la implementación. Explique a los empleados el propósito del sistema de retroalimentación de 360 grados, cómo se utilizarán los comentarios y cómo se beneficiarán tanto ellos como la organización. Ofrezca capacitación para asegurarse de que todos los participantes comprendan cómo proporcionar retroalimentación constructiva y cómo interpretar los resultados.

To effectively monitor progress after implementing changes from 360-degree feedback, combine quantitative metrics with insights from customer feedback. This approach ensures that improvements are measurable and aligned with customer needs. Listening to the voice of the customer is crucial as it helps identify areas for innovation and keeps the business attuned to market demands, fostering ongoing improvement and maintaining competitive advantage.

Una vez recopilada la retroalimentación, analice los resultados y compártalos con los empleados de manera constructiva. Utilice la información para desarrollar planes de acción que aborden las áreas de mejora identificadas y que fortalezcan las competencias clave. Establezca un proceso de seguimiento para evaluar el progreso y ajustar los planes según sea necesario.

Monitoring is easy compared to the challenges you would face when you find out things are not going as planned (which is usually the case). You must be brutely honest when you diagnose its cause (no sugar coating!) and try to involve the feedback participants in the process so that all stakeholders are on the same page going forward to tackle the issues.

I can share a success story of a company that based its business model change and sales success on listening to the market. A Colombian company that used to sell one hyperbaric chamber per year started selling one per month after understanding market trends and shifting their target segment. They moved from selling to divers to targeting the medical and aesthetic market. Through research and understanding the purchase motivators and obstacles, and by using the customer journey map as a key tool, they were able to enhance their value proposition and effectively reach the new market.

Generally team leaders are providing feedback to their reportee for improvements & innovative approach adapted in the work but when the team members provide feedback on leader's innovative approach it is actually giving indication on true health of the team & organization because as leader the strategies decided by him/her for Innovation as key perspective in Business development & growth can be checked through designing questionnaire on innovative culture being nurtured by senior leaders which can be very easily visible through such feedback system. Similar to team members; the feedback received from customers, co-workers and other stakeholders provides improvement areas and builds teamwork, helps in reducing bias & improves transparency

A 360 feedback can be used as an enabler to learn from each other. Often we just focus on the feedback giving but not diving into the details and therefore opportunities of Managers to learn from each other. Imagine a mapping that is done throughout all managers of an organization and than based on the skills managers can be matched with each other to enhance their leadership skills on skill level. I know easier said than done but Leadership is one of the biggest levers of innovation in organizations. That's why I am so passionate about it and funnily enough have developed exactly this 360 methodology called Succeed Leader Index.

La retroalimentación de 360 grados es una herramienta valiosa para impulsar la innovación empresarial. Al proporcionar una visión integral del desempeño y las competencias de los empleados, este enfoque puede ayudar a fomentar una cultura de apertura y transparencia, identificar habilidades clave, mejorar la colaboración y crear un entorno receptivo al cambio. Al implementar un sistema de retroalimentación de 360 grados de manera efectiva, las organizaciones pueden fortalecer su capacidad de innovación y mantenerse competitivas en un mercado en constante evolución.

To optimize a 360-degree feedback system for business innovation, align it with company goals and ensure confidentiality to encourage honest input. Provide training for effective feedback delivery, integrate it with performance metrics to link insights to business outcomes, and foster a culture of continuous improvement. Engage leaders in the process to model openness, and use technology for efficient data management. Incorporate follow-up mechanisms to address feedback, be culturally sensitive, and recognize individuals who leverage feedback for innovation. These steps enhance the feedback system’s impact and drive meaningful innovation.