¿Cómo priorizar las tareas cuando varios clientes exigen atención inmediata?

We train others in how to treat us, and that goes for client relationships, as well. If you always drop whatever you're working on to respond to client inquiries or updates immediately, your clients will quickly grow to expect an immediate response as a routine course of doing business with you. I'm not suggesting that you should intentionally put off a response to play with a client's head. Rather, I'm saying that if a matter isn't urgent, and you're working on something else, allow yourself to finish that task before you respond. You'll get more done, and you'll train your clients (and yourself) not to expect an immediate response to routine inquiries.

He tenido casos de clientes que exigían una atención prioritaria para atender sus requerimientos. Es estos casos considero que tener paciencia y empatía es clave para que puedas comprender al cliente y puedas explicarle con calma los pasos a seguir. Esto es vital para que pueda existir una convivencia en armonía y una efectiva resolución de conflictos, pero no es lo único, va de la mano de otros pasos que permitan brindar una experiencia agradable al cliente y se sientas apoyados por nosotros.

Honesty and consistency are key when it comes to effective communication with clients. Letting people know what to expect and when, and what you CAN do for them to resolve the issue, provides clarity so they can decide how to proceed on their end. How you communicate (tone, pace, etc.) can make a big difference, as well. Practice managing your own thoughts and emotions around the situation and your workload, so that you can lead by example with calm, thorough, and respectful communication. Doing so will go a long way toward managing the situation and the relationship.

La empresa para la que colaboré hasta hace poco se dedica a la Venta de Maquinaria Pesada y Servicios Posventa. Los problemas mas comunes radicaban en la urgencia de recibir asistencia técnica por problemas con los equipos. Era necesario tener una comunicación transparente con el cliente, trata de utilizar todos los canales disponibles para poder resolver el problema a la brevedad posible, y reorganizar tareas programadas para poder brindar el mejor soporte posible en sitio y ejecutar los correctivos necesarios para que el equipo permanezca operativo.

Time blocking can be incredibly valuable for making progress on specific projects. Time blocking can also be useful in another way: I encourage my clients to consider adding blocks of time to respond to phone calls, emails, and other inquiries. Doing so gives you the peace of mind of having dedicated time on your calendar to respond to non-urgent incoming requests, so you don't have to worry about when you'll find the time or get to a stopping point to respond. It can also let clients, colleagues, and others know when they can expect a response from you.

Esto lo aplicaba en los momentos en lo que debía terminar informes o reportes. Permite que te concentres en esa única tarea para que puedas terminarla apropiadamente dentro del tiempo esperado.

Never rely on your memory to make sure important tasks get done, because there's always new info and new work coming in. Instead, make sure you have a way to set tasks so you don't have to go looking for them (I set my client tasks in my CRM, which forwards them to my email when they're due.) You might also use a project management app, so you can see everything that's due for multiple clients. Your team can also see the deadlines and milestones for the tasks they're working on.