I have learnt that clients appreciate knowing the details of exactly what they are paying for. Many in fact negotiate based on this too! Instead of seeing this as the clients tactic of negotiation, I tend to make sure that this in-detail description allows me to set realistic budget outlines so that when an extra requirement or an additional request is made, they already know that this is outside the original scope of work which gives me the freedom to have an open conversation with them rather than being confused on how to tackle this. Segregating scope in terms of product and service value helps a lot. Providing solutions to meet these requests as part of my service value does not take a hit on the budget while increasing my value.

Handling a client who demands extra services while managing a live event with a strict budget requires clear and transparent communication. Begin by discussing the additional costs associated with the requested services and how they might impact the overall budget. Offer alternative solutions or compromises that align with the client's needs while staying within the budget. If the client is insistent, consider proposing a phased approach, where certain services can be added later when more funds are available. It's important to manage expectations while maintaining a collaborative relationship with the client.

Through my experience keeping track of all facets of a project and having clear communication with the principal is key. The understanding between both parties is essential and knowing where trade-offs in items could be used, where not exhausted. With this said, make it clear that it is beneficial for both parties to stay within budget, whereas this would vote well if there is any foreseen business.

I’m also going to have discussed the concept of change management and ensure a clear understanding of how that will work and what is realistically possible and what costs will be involved The clients will know the tools, the change process and the lead time and cost expectations My team will also be prepared and alert to pivot accordingly

Entendimento profundo: Converso com o cliente para entender a importância dos serviços extras e como eles se alinham com os objetivos do evento. Análise criativa: Busco soluções criativas que possam atender ao pedido sem ultrapassar o orçamento. Oferecer alternativas: Proponho ajustes ou substituições que possam trazer um resultado similar, mas dentro do custo previsto. Negociação justa: Discuto abertamente os custos adicionais e vejo se há possibilidade de ajuste no orçamento. Manter o cliente no loop: Mantenho o cliente sempre informado, para que ele se sinta parte das decisões e satisfeito com os resultados.