Te has enfrentado a una emergencia in situ en un evento en directo. ¿Cómo puedes asegurarte de que los asistentes se sientan seguros en el futuro?

After an on-site emergency, ensuring attendee safety in future events requires comprehensive risk assessments, clear emergency protocols, and regular safety drills. Communicating openly with attendees about safety measures and being transparent about lessons learned from past incidents can help build trust and assure future safety.

Involving all stakeholders from the outset is key to successful Risk Assessment so everyone has a full appreciation of all associted risks not just limited to individual responsibilities. Leading on from developing a working environment where everyone understands Safety is everyone's responsibility and are encouraged to contribute and report concerns.

Todo evento de qualquer porte que seja, é necessário que conte com um serviço de emergência contratado caso haja, principalmente em eventos de médio/grande porte. Pois pessoas se acidentam por queda, cortes, ou até mesmo ataques epléticos em virtude aos estímulos de iluminação de um palco ou estrutura. Para além disso, tudo passa pela comunicação, e quanto mais informações você repassar, alinhados a equipe de segurança, melhor para o público que poderá estar ciente do apoio e/ou assitência que poderão encontrar no evento.

If having an outdoor event in the heat, make sure to have medical personnel present. You can easily accomplish that by having the local fire department EMT's present. I was recently working an outdoor event and 4 individuals suffered from the heat.

One thing I do at every event, is hire an emergency response team to be on standby, on case of anything. Having a private EMT company in site really comes in handy,as there are a number of reasons a person might need an emergency response teams help. Dehydration, alcohol related injuries, are just a few of the types of emergencies that can take place at live events. So definitely,having an emergency response team in your budget is necessary.

That’s a given, making sure every staff member knows all the protocols involved definitely helps a live event to run smoothly, communication is vital.

Os procedimentos de emergência devem ser sólidos e bem ensaiados. Isso inclui ter um plano de evacuação definido, acesso fácil a primeiros socorros e uma equipe preparada para agir. Treine sua equipe regularmente para garantir que esses procedimentos sejam automáticos. Em uma emergência, sinalização clara e uma equipe calma e informada são essenciais para manter a ordem e orientar os participantes. Ser transparente sobre essas medidas reforça a confiança dos participantes na segurança do evento.

Been there, done that: if a presenter faints during their talk or the set collapses during an awards show (both of which have happened to me), my job as the Voice Of God is to stay at my position and sound calm at my microphone while confusion is erupting in my earpiece. Keep audience (and staff!) informed, and make sure they do nothing until I tell them to. This also makes me the conduit for the official instructions and emergency services, should it come to that. Also consider having some contingency announcements specially recorded: most venues will have some, and a house PA to play them, but they may not give the specifics for your event.

My staff is usually easy to spot. At every event we all wear decorative uniforms, fun props like Santa hats, and they will all have walkie talkies clipped to their shoulders. So if guests needed to identify a staff member to get instructions on exiting safely,they could easily identify us and get help to safety.

É essencial ter canais de comunicação eficazes, tanto internamente com a equipe quanto externamente com os participantes. Utilize redes sociais, aplicativos e sistemas de som para manter todos informados antes, durante e após um incidente. Em emergências, atualizações rápidas ajudam a prevenir pânico e confusão. Garanta que os participantes saibam onde buscar informações e a quem recorrer em caso de necessidade.

Communication is really the key : after the emergency, communicate promptly with attendees about what happened, how it was handled, and what steps are being taken to prevent a recurrence. Also,setting up various systems for real-time communication with attendees during events, such as mobile alerts or public address announcements. On the festival use screens on the stage for announcements....

Make sure everyone is updated with any training requirements for health and safety; first aid etc and do more updates on training as and when required and practise role play for unexpected situations and changes - incorporate it into a monthly or bi-monthly schedule

Ensuring staff are properly trained is the key to providing a top notch experience to attendees. Nothing will derail attendee satisfaction or trust more than an ill mannered staff member or staff who seem unable to assist in crisis. More importantly, staff training should take priority as it can help solve problems before they escalate. Staff should be equipped to know the chain of command in crisis situations (medical, fire, weather) as well as how to handle conflict with civility when disagreement arise between guests and staff.

I have had both experiences, as a producer and as an audience member. Being trained and receiving clear communication from the event, helped me know what to do. Just be prepare And prepare your team for the unexpected! As a producer, create a detailed emergency plan and share it with the entire team. * Local emergency numbers; * Meeting points: Define safe and visible locations for the team and the audience to meet in case of evacuation. * Escape routes: Clear and signposted mapping of emergency exits. * Safety equipment at specific points. * Communication: Establish an effective communication system (radios, cell phones) to coordinate actions. * Establish the core team, responsible for take those actions.

Realize treinamentos frequentes para sua equipe, abordando desde primeiros socorros até técnicas de desescalada, para garantir que estejam preparados para agir com confiança em emergências. Uma equipe bem treinada transmite segurança e profissionalismo, aumentando a confiança dos participantes na gestão do evento.

Right! Gathering feedback from staff member about what worked and what didn't work is crucial. That information can be used to create a better experience for guests at your future events. I usually hold a post-event meeting with everyone involved and see if everyone is okay,firstly. Then I'll ask around the circle for everything that was wrong, bc it's really easy to get people to tell you the negative things, but that's good bc those are the things that need improvement. After everyone voices their opinions or experiences of negative issues. I open the floor to speak about the positive things,this way we all leave the meeting feeling good and positive about what we've accomplished.

Depois do evento, especialmente se houve uma emergência, faça uma análise detalhada. Colete feedback da equipe, participantes e serviços de emergência para entender o que funcionou e o que precisa melhorar. Use essas informações para aprimorar suas estratégias de segurança para eventos futuros. Mostrar que você está sempre buscando melhorar a segurança reforça o compromisso com a proteção dos participantes.

This step can often get forgotten about with everything going on in the moment but as others say, it is crucial for moving forward and making sure your next events are as safe as possible. Make it as easy as possible to gather feedback from the people you need it from, and schedule in a post-event retrospect to get everything out on the table. Addressing the good, bad and the ugly is important to ensuring your events are safe for everyone.

Safety is always first when planning and curating a live event. If any design element can’t be safely executed or impedes people flow it needs to be reexamined. While multiple revisions of design and experiential elements is not cost effective, it’s a necessity and there is always room in my budgets for adjustments to ensure attendee safety. Identifying staff and briefing them with the overview of the entire event also helps them effectively answer questions and create a safe event where people feel welcomed and secure.

📌 Safety 🟰 Hygiene Factor 📌 Think of it this way - you have many problems in life, but when you have a severe health problem, you have only one problem. Coincidentally, lack of safety protocols directly translates to health hazards. The bigger the scale, the greater the health and safety issues that may arise from multiple angles - fire, stampedes, heat, urgent medical attention, stage builds, camping safety, terrorism - the possibilities are wide (and wild). Ensuring safety as a culture and not just a task is a slight shift, but exponentially reduces the changes of major/minor incidents. The whole team is invested and can point out issues across the value chain, to ensure saving lives, property damage and insurance fees. ♾️

No matter how well we plan, emergencies can happen. As event planners, our top priority must always be the safety and well-being of our attendees. Here are a few ways to do that: Proactive Communication: Keep everyone informed with clear, calm updates. Make sure your team is trained and ready to act swiftly. Work Closely with Venue Staff: Collaborate with on-site personnel to ensure a coordinated response. Post-Event Follow-Up: After the event, check in with attendees to address any concerns and reinforce the steps taken to ensure their safety. Facing emergencies head-on is never easy, but each experience strengthens our resolve and improves our ability to manage future events.

Also, work closely with emergency services, build strong relationships with local emergency services to ensure quick and coordinated responses to any future incidents.