A continuación, te explicamos cómo puedes hacer un seguimiento eficaz de tu progreso mientras aprendes nuevas habilidades de CRM.

To effectively track your progress while learning new CRM skills, set clear, measurable goals for each learning phase. Use a learning management system (LMS) to organize and monitor completed courses and certifications. Maintain a learning journal to document key insights and practical applications. Regularly test your knowledge through quizzes and practical exercises. Get or request feedback from mentors and peers to identify areas for improvement. Ensure that you periodically review your progress against your goals to ensure consistent growth and adjust your learning plan as needed.

Knowledge becomes a skill when it is applied. If you are looking to grow in any subject, first make sure it is relevant and can be applied in the near term.

Set Clear Goals: Define specific, measurable goals for the CRM skills. Seek Feedback from Others: Discuss your progress with mentors, colleagues. Set Milestones & Celebrate Achievements : Break down larger goals into smaller milestones.

To effectively track your progress while learning new CRM skills, set clear goals, break them down into manageable tasks, regularly review your progress, and adjust your learning plan as needed. Keep a journal or use a digital tool to record your achievements and challenges.

Il y a une règle qui me semble particulièrement importante dans la gestion de la relation client, c'est l'adaptation constante aux attentes et contraintes de son interlocuteur. Par ailleurs, la planification conjointe des actions (entre le pro et son client), peuvent être redoutable pour gérer ses relations clients de la manière la plus efficace possible.

CRM allows you to keep track of your customer data in one place by working as your central repository so you can easily access it when needed. You can also use CRM to create tasks and assign them to specific employees, ensuring that each task is completed efficiently. This tool provides a central location for storing customer contact information and helps overcome the doubt of losing this critical information.

Daily or Weekly Entries: Maintain a journal to record your learning experiences, challenges, and breakthroughs. Regular journaling helps reinforce what you’ve learned and keeps you motivated. Reflect on Progress: Use your journal to reflect on your progress and identify areas where you need further improvement.

Consistent Application: Dedicate time each day to practice your CRM skills. This could involve using CRM tools, watching tutorials, or participating in relevant projects. Real-World Scenarios: Try to apply your skills to real-world scenarios or case studies to gain practical experience.

Mentorship and Peer Review: Engage with mentors, colleagues, or the LinkedIn community to get constructive feedback on your progress. Act on Suggestions: Use the feedback to refine your skills and address any gaps in your knowledge.

Track Performance: Use metrics to evaluate your performance. This could include tracking the number of completed tasks, time spent on learning, or improvement in specific skills. Adjust Strategies: Analyze your metrics to identify what's working and what needs adjustment. This will help you stay on the right path and make informed decisions about your learning process.

Beyond noting down what you've learned, many CRm system providers also have learning opportunities and certifications available, generally free if you're a paid user or solutions provider. Dedicating a few hours a week to upskilling not only gives you new skills but clearly defines the skills you've acquired and acts as a way to transfer those skills from one job to the next.

Skill Swap Sessions: Organize skill swap sessions where you teach someone else a CRM skill you’ve learned. Teaching others can reinforce your knowledge and provide a measure of your proficiency.