Relationships are a 2 way street. It's important to take the time to assess whether the client is unreasonable or if the team is not performing at the required level. If it's the latter, then steps should be taken to assuage the client's fears by adding talent or shuffling the team (within reason). If it's the former, and the client isn't reasonable, there's always the possibility that the contract can be terminated/modified to reflect the new shared understanding of capabilities and expectations.

Lorsque la qualité de notre travail est scrutée par un client insatisfait, c'est une opportunité de démontrer notre engagement envers l'excellence. Nous croyons fermement que chaque défi peut être transformé en une opportunité de renforcer la confiance. Voici comment nous abordons cette situation : Écouter et Comprendre : Nous démarrons par une écoute active des préoccupations du client pour bien cerner les attentes non satisfaites. Évaluation Rapide : Nous analysons les retours reçus pour identifier les points à améliorer. #ServiceClient #Qualité #AméliorationContinue #Leadership

To address a client's dissatisfaction with my team's work quality, I'd first engage directly with the client to fully understand their concerns and identify specific areas for improvement. I’d then conduct a thorough internal review to pinpoint the root causes and implement immediate corrective actions to address the issues. Next, I’d set up regular check-ins with the client to ensure transparency and to keep them informed about the progress. By demonstrating commitment to resolving their concerns and delivering high-quality work, I aim to rebuild their trust and satisfaction with our team.

Take responsibility and ownership, demonstrate to client that you understand their dissatisfaction. Internally, identify the root cause of the lapse in quality and lead the team to improve and overcome it.

When a client expresses discontent with your team's work, it's a critical moment to reflect and revitalize your approach. To pivot effectively: - Openly communicate with the client to understand specific concerns and demonstrate commitment to improvement. - Conduct an internal review to pinpoint areas for enhancement and implement changes swiftly. - Regularly update the client on progress, showing transparency and building trust. How do you handle feedback from clients to improve your team's work?