Está navegando por la transformación digital en la banca. ¿Cómo se puede movilizar a los partidarios para el cambio?

Introducing new digital processes in a bank is always challenging due to the lack of buy-in from the veteran staff. Emphasizing the benefits to the bank staff where they will have more bandwidth to focus on innovation and creative experience is crucial in such situation.

Adding a CRM or Trade Finance application to the mix is classified by some as a major step up, whereas some feel undertaking a core upgrade or swap is the endgame for digital transformation in banking. In my opinion, digital transformation is all about mindset. We often focus on toolsets and skill sets which are trivial in nature, but ultimately it’s the vision and mission that must cascade from the top floor to shop floor. It’s the digital transformation mindset that actually drives the change and every stakeholder and employee must be on the same footing to make it happen. Experts believe that banking is the last standing monolithic industry and for an industry that has resisted so many revolutions, a strong mindset is the way to go.

1️⃣ Education and Training: Offer comprehensive training programs to educate your team about new technologies. This can include workshops, seminars, or even online courses. By providing your team with access to knowledge and resources, you can empower them to embrace new technologies with confidence. 2️⃣ Demonstrations and Case Studies: Present real-world examples of how new technologies have transformed industries. Share success stories from other companies or organizations that have successfully implemented new technologies. This can help your team envision the benefits and inspire them to embrace change.

Clearly communicate the vision, highlighting the value of mobilizing support for digital transformation in banking, improving customer experience and operations. Engage stakeholders early, identify success stories, and provide training to facilitate change. Emphasize competitive advantage and aggressively address concerns. Encourage a culture of innovation and begin with pilot programs to demonstrate rapid success. Use data to highlight improvements and gain senior leadership support to effectively move change forward.

To mobilize support for digital transformation in banking, and clearly communicate vision and benefits such as improved customer experience and operations. Demonstrate rapid success with pilot projects to build momentum. Engage key stakeholders early and address their concerns. Emphasize how the change benefits customers and provide training to improve adoption. Handle resistance with empathy and encourage a culture of innovation. Use data to demonstrate the need for change and impact. Create a coalition of advocates and ensure consistent and transparent communication