Cognigy

🚀 Join us at Digital X 2024 in Cologne! 🚀 Cognigy and Genesys are thrilled to invite you to our stand at Agrippina Studios during Europe’s leading digitalization event on September 18-19 in Cologne! 🎟️ Exciting Offer! The first person to comment on this post will receive a free ticket to the event! 🎟️ 📍 Location: Agrippina Studios, Moltkestraße 121, 50674 Köln, Deutschland 🔗 View Location: https://hubs.la/Q02N0v3n0 🕒 Stand Opening Hours: 10:00 - 19:00 Digital X 2024 is a premier platform for exploring cutting-edge digital innovations and solutions. This year’s event will showcase how advanced technologies are transforming industries and driving future growth. Don’t miss the chance to see how digitalization is reshaping business and society. Visit us at Agrippina Studios to experience how Cognigy and Genesys are leading the way in AI and digital transformation. Connect with us to see our innovative solutions in action. 🎟️ Get your tickets here and join us in Cologne’s vibrant city center: https://hubs.la/Q02N0tLW0 #DigitalX2024 #Cognigy #Genesys #Innovation #ConversationalAI #DigitalTransformation

🌟 The Future of Contact Centers with AI 🌟 Imagine a world where customer service is efficient, seamless, and deeply personalized. AI is turning this vision into a reality across contact centers. Here are some of the most transformative use cases: 📞 Call Monitoring and Summarization: AI transcribes and analyzes calls in real-time, understanding intent and sentiment to create concise summaries. This not only saves time but also elevates the quality of service. 🔐 Identity Verification (IDV): AI streamlines verification processes, reducing wait times and ensuring a smooth, secure customer experience. 🌍 Multilingual Support: With AI-driven real-time translation, businesses can support a diverse global customer base without needing multiple language-specific agents. 💼 Sales and Upselling: AI empowers agents by surfacing relevant information and timely opportunities, driving sales while enhancing customer engagement. These innovations are not just glimpses of the future—they’re reshaping how businesses connect with their customers today. 🌐✨ Want to learn more? Read about these AI-driven transformations on our blog: https://hubs.la/Q02MVRV10 #AI #CustomerService #ContactCenter #Innovation #CustomerExperience #DigitalTransformation #CognigyAI

🎉 Exciting News! 🎉 We’re proud to share that Cognigy has been honored with the prestigious Conversational AI Excellence Award 2024 by TMC's CUSTOMER magazine. 🌟 After receiving this recognition in 2023, we’re thrilled to be acknowledged for the second year in a row! As our CEO, Philipp Heltewig, says: "This prestigious award is a testament to the transformative power of our AI solutions." 💬🤖 This achievement underscores our ongoing commitment to revolutionizing customer experiences and driving innovation in Conversational AI. A huge thank you to our incredible team and partners who make this possible! 🙌 Click here to learn more: https://hubs.ly/Q02Mvv9f0 #ConversationalAI #AIExcellence #CustomerExperience #Innovation #Cognigy

🚀 Mastering Real-Time Voice Translation 🚀 In today’s globalized world, AI and Real-Time Translation (RTT) are breaking down linguistic barriers, enabling contact center agents to assist customers in their preferred language. 🌍🗣️ However, while RTT on text channels is straightforward, applying it to phone interactions often introduces latency issues that can disrupt the flow of conversation. 📞⏳ In our latest video, Dilek Imseytoglu shares how to address these challenges with effective strategies, including: 🔧 System Design Enhancements– to minimize response delays 💡 Advanced Agent Assist– for instant information access 🎧 Realistic Sound Effects– to mask delays and enhance the experience Curious about how these solutions can improve your voice RTT setup? Check out our blog with 6 best practices to tackle latency issues and leverage AI for exceptional customer service: https://hubs.la/Q02MkRTR0 #VoiceTranslation #AI #CustomerExperience #TechSolutions #RealTimeTranslation #CognigyAI #RTT

🚀 Bayer's AI Agent is the Manager's Best Buddy in Meetings 🚀 Bayer was facing a critical challenge during a major organizational transformation: how to empower managers with quick, reliable access to information. The answer? DSO Go, an AI agent created using Cognigy.AI. What began as an experiment quickly turned into a game-changer. In just two months, over 19,000 Bayer employees adopted DSO Go, relying on it daily for crucial decision-making. Imagine being in a high-stakes meeting, and needing immediate insights. Instead of searching through data, managers simply turn to DSO Go—seamlessly integrated into Microsoft Teams and SharePoint to ask questions and get instant, accurate answers in one of 8 supported languages. DSO Go’s Impact: 🚀 Rapid Adoption: 19,000+ users in 2 months. 🌐 Multilingual Support: Operates in 8 languages for global teams. 🤝 Omnichannel Integration: Available directly in Microsoft Teams and SharePoint. 💡 High Satisfaction: 80% user satisfaction rate for accurate, real-time responses. DSO Go isn’t just a tool; it’s a trusted advisor transforming how Bayer’s teams communicate and make decisions. Discover how Cognigy is helping Bayer build the AI workforce of the future: https://hubs.la/Q02Mc6-x0 #AIWorkforce #ChangeManagement #EmployeeExperience #CognigyAI #KnowledgeAI

🚀 Part 3 of the CX Disruptors Series: How DSO Go is Revolutionizing Workflows at Bayer! 🚀 In this episode, Xenia Hanke shares how DSO Go transforms how meetings and workflows are conducted at Bayer. With managers now turning to the DSO Go chatbot for quick, informed decision-making, it’s clear that this tool has become indispensable. DSO Go seamlessly integrates into daily routines, providing instant answers to DSO-related questions, boosting productivity, and fostering collaboration. These insights are not just staying within the chat—they're actively shaping discussions in meetings. Key Highlights: ⚡ Enhanced Efficiency: Streamline workflows with real-time answers. 🤝 Increased Collaboration: Share and present conversations with ease. 🛠️ Reliable Expertise: A trusted digital assistant that managers depend on daily. Ready to see how innovation can transform your workplace?🌟 👉Watch the full video and subscribe to the series here: https://hubs.la/Q02M1g0g0 #ConversationalAI #GenAI #DSOGo #ChatBots #WorkplaceEfficiency #CXDisruptors #Bayer #CognigyAI

🚀 Elevate Your Contact Center with Generative AI! 🚀 Are you looking to boost efficiency and customer satisfaction in your contact center? Generative AI is the innovative solution you need. From automating routine tasks to providing real-time insights for your agents, the benefits are transformative. Key Benefits: ⚙️ Enhanced Efficiency: Automate repetitive tasks, allowing your agents to focus on meaningful customer interactions. ✅ Improved Accuracy: Minimize errors in call logs and customer records with precise AI-driven solutions. 🤖 Next-Gen Support: Equip your agents with real-time assistance and insights for superior customer engagement. 📈 Scalability: Seamlessly scale your operations to meet growing demands without compromising quality. 🌟 Discover how Generative AI can revolutionize your contact center and increase customer satisfaction. 🌟 👉 Learn More: https://hubs.la/Q02LW6zn0 #GenerativeAI #ArtificialIntelligence #CustomerExperience #ContactCenter #CXInnovation #AIInBusiness

What does it take to create exhilarating voice experiences? 🎙️✨ Building a voice agent is fundamentally different from creating a chat-based solution. It requires precise speech processing, a strong voice persona, and the ability to manage conversations without visual cues. That’s why Cognigy has introduced groundbreaking voice AI features to elevate your contact center experience. 🚀 From hyper-realistic voices and cutting-edge AI to sophisticated voice design and call management, these capabilities are designed to transform customer service like never before. 💡🤖 Swipe through the slides to explore the innovations, and learn more on our blog: https://hubs.la/Q02Ly6bp0 📲 #Cognigy #VoiceAI #ContactCenterAI #CustomerExperience #AIInnovation #ContactCenter

🚀 Customer Success Story: Lufthansa Group When the pandemic reshaped travel, Lufthansa turned to Cognigy’s AI platform to meet the surge in customer needs. Amidst changing regulations and high expectations, they needed a solution that could scale fast. The Answer? 🤖 AI-powered agents from Cognigy. Passengers could easily manage rebookings, find travel info, and get refunds—all in multiple languages. The Impact? 📈 16 million conversations annually 💬 375,000 interactions on peak days ✅ Higher customer satisfaction and efficiency By automating routine queries, Lufthansa elevated its customer service, turning challenges into opportunities. 🌟 👉 Discover the full case study here: https://hubs.la/Q02Lr7w_0 #CustomerSuccess #AI #Lufthansa #Innovation #CognigyAI

🎙️ Tune Into the Activate CX Podcast! 🎙️ Catch Hardy Myers from Cognigy in an insightful discussion with Frank Rogers on the latest episode of the Activate CX Podcast. Discover how Cognigy is leading the charge in conversational AI and shaping the future of contact centers. 🔍 In This Episode: 🚀 Our ascent to the Gartner Magic Quadrant. 🤖 Demystifying AI and ensuring seamless, risk-free automation. 🌟 Innovative AI solutions that enhance customer experiences. 📈 The future of digital channels and AI’s pivotal role in contact centers. Don’t miss this opportunity to gain valuable insights and forward-thinking strategies! 🎧 Listen to the full episode here and let us know your thoughts in the comments: https://hubs.la/Q02LpMNR0 #ActivateCX #AI #ConversationalAI #CustomerExperience #AIPodcast