Feedier - Customer Intelligence Platform

𝗙𝗲𝗲𝗱𝗶𝗲𝗿 𝟯.𝟮𝟭 𝗶𝘀 𝗻𝗼𝘄 𝗮𝘃𝗮𝗶𝗹𝗮𝗯𝗹𝗲! ⚡ 𝗖𝘂𝘀𝘁𝗼𝗺𝗶𝘇𝗲 𝘆𝗼𝘂𝗿 𝗽𝗿𝗲𝘀𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝗮𝗻𝗱 𝗼𝗽𝘁𝗶𝗺𝗶𝘇𝗲 𝘆𝗼𝘂𝗿 𝗯𝗲𝗻𝗰𝗵𝗺𝗮𝗿𝗸𝗶𝗻𝗴. Take advantage of new customization options for your reports and more precise benchmarking, to turn every feedback into a strategic action. What you can do with version 3.21: 🔹 𝗥𝗲𝗽𝗼𝗿𝘁 𝗰𝘂𝘀𝘁𝗼𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Create reports that perfectly reflect your visual identity by selecting customizable cover templates directly in the configuration options. 🔹 𝗦𝗶𝗺𝗽𝗹𝗶𝗳𝗶𝗲𝗱 𝗿𝗲𝗽𝗼𝗿𝘁 𝗰𝗿𝗲𝗮𝘁𝗶𝗼𝗻: Save time with an optimized creation process. When a report is generated, it opens directly with a temporary name and default type. This means you can start editing immediately, and adjust the title or parameters along the way, without unnecessary interruptions. 🔹 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗲𝗱 𝗯𝗲𝗻𝗰𝗵𝗺𝗮𝗿𝗸𝗶𝗻𝗴: Use the new “filter vs. filter” comparison functionality to analyze two specific segments and obtain precise insights. Benchmarking setup has been simplified to focus on the essentials, enabling you to compare your data more quickly and easily, even without in-depth data expertise. --- Curious to find out more about this update? Read our article for all the details: https://lnkd.in/eSekTVRU

⚡ 𝗝𝘂𝘀𝘁 𝗥𝗲𝗹𝗲𝗮𝘀𝗲𝗱: 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗛𝗲𝗿𝗼𝗲𝘀 𝗯𝘆 𝗙𝗲𝗲𝗱𝗶𝗲𝗿 - 𝗢𝗰𝘁𝗼𝗯𝗲𝗿 𝗘𝗱𝗶𝘁𝗶𝗼𝗻! Dive into the latest edition of our CX-focused newsletter, where we cover the tools, trends, and strategies shaping the future of Customer Experience. Inside this month’s edition: 👉 𝗦𝗲𝗰𝘂𝗿𝗶𝗻𝗴 𝗖𝗫: Top risks and essential practices for safeguarding customer data. 👉 𝗕𝗲𝘆𝗼𝗻𝗱 𝗡𝗣𝗦: The gaps in Net Promoter Score and how to capture a full view of customer loyalty. 👉 𝗔𝗜 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻𝘀: Outdated CX practices replaced by AI-driven solutions for better engagement. 👉 𝗡𝗟𝗣 𝗶𝗻 𝗔𝗰𝘁𝗶𝗼𝗻: How Natural Language Processing is reshaping feedback analysis and customer insights. --- This newsletter is packed with actionable strategies for CX professionals looking to stay ahead in a rapidly changing landscape. Check out the October edition and discover how to elevate your CX approach with security, intelligence, and impact.

Join us at Tech for Retail to discuss your Voice of the Customer, Customer Experience, Customer Intelligence and AI challenges on stand A09!

Feedier 3.20 is live! ⚡ Automate your workflows with the Autopilot module. The Autopilot module is specifically designed to simplify your daily management by automating key tasks like report generation and sending notifications. With Autopilot, you optimize your time and can focus on what really matters: analyzing feedback and strategizing. Create your workflow in 3 simple steps: 🔸 Recurrence: Set the frequency of execution (daily, weekly, monthly) so that your workflows automatically trigger as needed. 🔸 Report Generation: Automate report creation by selecting specific filters and schedules suited to your needs. 🔸 Notifications: Automatically inform your team when reports are ready, without any manual effort. --- Click below to view more about the update: https://lnkd.in/dEGuAxsV

Yesterday, I had the honor of attending the reception that concluded the 3-day state visit to France of their Majesties King Philippe and Queen Mathilde of Belgium, hosted at EuraTechnologies, in Lille. It was a fantastic opportunity to explore the numerous economic collaborations between my home country, France, and the country I now call home: Belgium. I was impressed by the great startup incubator and accelerator that EuraTechnologies has been for the past decade and I look forward to exploring synergies with them. A special thanks to the founders of some of their incubated startups: Trackap, Feedier - Customer Intelligence Platform, TaleMe-App, and @Aboutu for their inspiring pitches! #StateVisit #EuraTechnologies #Innovation #Startups #Belgium #France #EconomicCollaboration #technology

⚡️𝗙𝗲𝗲𝗱𝗶𝗲𝗿 𝟯.𝟭𝟵.𝟬 𝗶𝘀 𝗻𝗼𝘄 𝗹𝗶𝘃𝗲 with several enhancements to boost reporting and text analysis efficiency. 𝗞𝗲𝘆 𝗶𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁𝘀: 𝗧𝗲𝘅𝘁 𝗔𝗻𝘀𝘄𝗲𝗿𝘀 𝗧𝗮𝗯𝗹𝗲: Fewer rows with more characters per response, making feedback easier to read and analyze. 𝗖𝘂𝘀𝘁𝗼𝗺 𝗿𝗲𝗽𝗼𝗿𝘁 𝘃𝗶𝗲𝘄𝘀: New checkboxes to show/hide sentiment scores and text questions, giving more flexibility. 𝗗𝗿𝗮𝗴-𝗮𝗻𝗱-𝗱𝗿𝗼𝗽 𝘂𝗽𝗱𝗮𝘁𝗲: Auto-scrolling for easier reordering in large reports, streamlining report management. 𝗗𝗶𝗿𝗲𝗰𝘁 𝘀𝗲𝗮𝗿𝗰𝗵 𝗶𝗻 𝘁𝗲𝘅𝘁 𝗮𝗻𝗮𝗹𝘆𝘀𝗶𝘀: A faster way to find key insights without relying on filters. --- This release is all about making your feedback management smarter and more intuitive. 🇫🇷𝗙𝗿𝗲𝗻𝗰𝗵 𝗿𝗲𝗹𝗲𝗮𝘀𝗲 𝗻𝗼𝘁𝗲: 𝗵𝘁𝘁𝗽𝘀://𝗳𝗲𝗲𝗱𝗶𝗲𝗿.𝗰𝗼𝗺/𝗳𝗿/𝗿𝗲𝘀𝘀𝗼𝘂𝗿𝗰𝗲𝘀/𝗳𝗲𝗲𝗱𝗶𝗲𝗿-𝟯-𝟭𝟵-𝟬-𝗹𝗶𝗯𝗲𝗿𝗲-𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀-𝗶𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝘁𝘀-𝗿𝗮𝗽𝗽𝗼𝗿𝘁𝘀-𝗮𝗻𝗮𝗹𝘆𝘀𝗲-𝘁𝗲𝘅𝘁𝗲/

📽️ Retour en images sur l'édition 2024 des #ALL4Customermeetings de Cannes qui se sont déroulés les 17 - 18 & 19 septembre 2024 au Palais des Festivals de Cannes 🤗 Venez vivre l'expérience des 𝐀𝐥𝐥𝟒𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐌𝐞𝐞𝐭𝐢𝐧𝐠𝐬 𝐂𝐚𝐧𝐧𝐞𝐬 lors de la prochaine édition les 𝟏𝟔 - 𝟏𝟕 & 𝟏𝟖 𝐬𝐞𝐩𝐭𝐞𝐦𝐛𝐫𝐞 𝟐𝟎𝟐𝟓 au Palais des Festivals de Cannes. ➡️ Les inscriptions sont déjà ouvertes : https://lnkd.in/edUHV2jY Ariane Giorno - Gwenola Bruant - Frazier Eric #ALL4Customermeetings #digitalmarketing #relationclient #DMP #ereputation #intelligenceartificielle #influencemarketing #brandcontent #affiliation #marketingrelationnel #experienceclient #CRM #communicationdigitale #ecommerce #data

𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗳𝗲𝗲𝗱𝗯𝗮𝗰𝗸 𝗶𝘀 𝗮𝗯𝘂𝗻𝗱𝗮𝗻𝘁—whether it's Google reviews, post-support surveys, or social media comments. But how do you turn all that data into actionable insights without wasting time or missing key trends? --- With the latest AI developments, particularly in Natural Language Processing (NLP), businesses can now move beyond basic sentiment analysis. The real transformation is in AI’s ability to provide tailored, actionable recommendations. 𝗛𝗲𝗿𝗲’𝘀 𝗵𝗼𝘄 𝗔𝗜 𝗶𝘀 𝗰𝗵𝗮𝗻𝗴𝗶𝗻𝗴 𝘁𝗵𝗲 𝗴𝗮𝗺𝗲: ⚡️ 𝗥𝗲𝗮𝗹-𝘁𝗶𝗺𝗲 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀: AI can process vast amounts of feedback instantly, giving you a clear picture of emerging trends. ⚡️ 𝗧𝗮𝗶𝗹𝗼𝗿𝗲𝗱 𝗺𝗼𝗱𝗲𝗹𝘀 𝗮𝘁 𝗹𝗼𝘄 𝗰𝗼𝘀𝘁: Tools like OpenAI allow businesses to adapt AI models to their specific needs, reducing the costs and complexity that used to come with custom solutions. ⚡️ 𝗕𝗲𝘆𝗼𝗻𝗱 𝘀𝗲𝗻𝘁𝗶𝗺𝗲𝗻𝘁 𝗮𝗻𝗮𝗹𝘆𝘀𝗶𝘀: Instead of just identifying whether feedback is positive or negative, AI can now suggest next steps based on a comprehensive understanding of past and present customer data. ⚡️ 𝗣𝗿𝗲𝗰𝗶𝘀𝗶𝗼𝗻 𝗶𝗻 𝗱𝗲𝗰𝗶𝘀𝗶𝗼𝗻-𝗺𝗮𝗸𝗶𝗻𝗴: With AI, CX professionals can act proactively, addressing issues as they arise and implementing changes based on real, up-to-date insights. --- In today’s competitive landscape, relying on manual feedback analysis or reacting too late to customer complaints is no longer viable. AI-driven solutions empower companies to make faster, smarter decisions, improving customer satisfaction and driving continuous growth. 𝗜𝘀 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗿𝗲𝗮𝗱𝘆 𝘁𝗼 𝗵𝗮𝗿𝗻𝗲𝘀𝘀 𝘁𝗵𝗲 𝗽𝗼𝘄𝗲𝗿 𝗼𝗳 𝗔𝗜 𝗳𝗼𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲? Full video here: https://lnkd.in/eWnsK3-P

⚠️ Alerte post bateau à venir, mais tellement vrai d'un autre côté  ⚠️ Plutôt que d'envoyer 100 000 emails enquêtes CSAT qui finiront sur des Excels jamais lus, faites-un tour au Service Client pour savoir ce que disent vos clients. ➡️ 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧 𝐥𝐚 𝐩𝐥𝐮𝐬 𝐬𝐢𝐦𝐩𝐥𝐞 : analysez les thématiques de contact les plus récurrentes au Service client ➡️ 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧 𝐩𝐥𝐮𝐬 𝐜𝐨𝐦𝐩𝐥𝐞𝐱𝐞 𝐦𝐚𝐢𝐬 𝐣𝐨𝐮𝐚𝐛𝐥𝐞 : exportez vos conversations des X derniers mois, mettez les en CSV et passez-les dans ChatGPT pour qu'il vous fasse une analyse (💡promis, ça fonctionne bien) ➡️ 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧 𝐩𝐥𝐮𝐬 𝐜𝐨𝐮̂𝐭𝐞𝐮𝐬𝐞 𝐦𝐚𝐢𝐬 𝐜𝐨𝐦𝐩𝐥𝐞̀𝐭𝐞  : plugguez des outils IA (comme Feedier - Plateforme d'Intelligence Client) qui pourront faire le travail pour vous

We're excited to announce that our Customer Intelligence platform 𝗶𝘀 𝗻𝗼𝘄 𝗜𝗦𝗢 𝟮𝟳𝟬𝟬𝟭 𝗰𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱 𝗮𝘀 𝗼𝗳 𝗲𝗮𝗿𝗹𝘆 𝟮𝟬𝟮𝟰! 🎉 This certification reflects our dedication to the highest data security standards, ensuring that your information is always protected. --- 𝗪𝗵𝗮𝘁 𝗶𝘀 𝗜𝗦𝗢 𝟮𝟳𝟬𝟬𝟭? It’s a globally recognized standard for information security management. This certification shows that we have a robust system in place to manage, protect, and continually improve how we secure your data. 𝗪𝗵𝘆 𝗱𝗼𝗲𝘀 𝘁𝗵𝗶𝘀 𝗺𝗮𝘁𝘁𝗲𝗿 𝗳𝗼𝗿 𝘆𝗼𝘂? For our current customers, this certification guarantees that your data is safe and secure. For future clients, it’s a clear sign that you’re partnering with a trusted platform that follows the best global practices. Read our article ⚡️