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At CALM SUMMIT '24, Patrick Viau led an insightful discussion with Rajesh Menon from Infosys Consulting, Miguel Angel Calero Fernández of IZERTIS, and João Sedoc from New York University on best practices for using LLMs in regulated industries. Key insights: ✅ Involve compliance teams from day one to align AI with regulatory needs ✅ Opt for transparent LLMs with strong guardrails to mitigate risks ✅ Assess AI on empathy and user trust to ensure ethical, reliable interactions Big thanks to Infosys Consulting and IZERTIS for sponsoring CALM SUMMIT '24! #CALMSUMMIT24 #AI #Regulations #Compliance #Ethics #LLM #ConversationalAI #NYU #Infosys #Izertis #Rasa