Mews

September 1st is National Hotel Employee Day – a great initiative started by AHLA Foundation – so let’s all show some love for all the folk who make our industry such a special one. Remarkable hospitality stems from empowered hotel staff, which Joseph J. Gazarek explores in this great article.

We're thrilled to have partnered with Stonepine Estate, a stunning 407-acre property ‘where refined luxury meets natural beauty’, to help provide even more remarkable experiences. Huge kudos to all the teams involved; we're very excited to see what the future holds.

It's great to have you onboard! We look forward to enhancing the guest experience together 🚀

Loyalty is lucrative. How can you turn a single visit into a repeat guest? To get plenty of real-world insights, join our webinar on Next-Gen Guest Loyalty: strategies for the modern hotelier. Featuring Miguel Isla Esteve and Kevin O. from Nomade People, Elizabeth Harris from LeBLANC + SMITH, and Eli Grossenbacher from Gravity Haus, it’s a must-attend for any hotelier looking to lean into loyalty. Wednesday August 28th, 9am PT / 12pm ET / 6pm CET. Sign up here: https://lnkd.in/dxWDcmGJ

Rambla is a new brand of serviced apartments, already making waves as the first Mews customer in APAC to offer a 100% digital check-in and check-out. ✅ No queues  ✅ Fully embedded payments loved by both guests and staff  ✅ 10 parking spots easily managed within the PMS 'The customer support at Mews is outstanding, especially with local support ensuring rapid response times. Responses are always accompanied by detailed explanations and helpful links to articles.' Don’t miss their success story: https://lnkd.in/dFjWE-pJ

What is a smart hotel? What benefits do they offer hoteliers and their guests? Mews’ Wouter Geerts, PhD shares his insights with Abode Worldwide, stating that an over-reliance on technology isn't the future of our industry: "Empathy remains essential in hospitality, and smart hotel technology is designed to enhance this human touch, not replace it. It’s called the hospitality industry for a reason. It’s about human connection." Check out the article to understand how smart technology can improve guest experiences, how the technology differs for boutique hotels vs large chains, and where he sees smart hotels in the future.

If you’re based in Australia or New Zealand, you don’t need us to tell you that NoVacancy Hotel + Accommodation Industry Expo hits Sydney on 18th and 19th September. What you do need to know is that Stand 636 is where Team Mews will be, and that our Sales and Customer Success teams are already accepting meetings here: https://lnkd.in/eK2u2FNU See you there? 👋🏻 🇦🇺 🇳🇿 

It's a real pleasure to feature in the latest issue of The Hotel Magazine – thanks for having us. Our latest guide about the new generation of revenue metrics is a must-read for any hotel revenue management team. It covers ten ways to measure success that will ultimately help you optimize operations and maximize profitability. Get the guide for free here: https://lnkd.in/eGe9RrjJ

This isn’t just another webinar – it’s your backstage pass to the future of hospitality. 🔮 Join experts from Lighthouse and Mews as they dive into how AI and data are transforming revenue management, with a special focus on Australia and New Zealand: https://lnkd.in/eG3iAZff Here’s what you’ll learn: 🚀 Unlock new revenue streams: AI-driven insights to uncover hidden opportunities.  ⚙️ Streamline operations: automate tedious tasks so your team can shine.  🌏 Market-specific insights: stay ahead with the latest trends.  💡 Practical strategies: real-world examples you can start using right away. 

At MewsCon, Wouter Geerts, PhD and Javier Munárriz shared some eye-opening insights on how AI is reshaping hospitality in 2024. Hoteliers are increasingly investing in tech, mainly to build guest loyalty and boost employee productivity, and here’s how AI can help: 👉 Know your guests: AI helps you gain deeper insights into guest preferences and behaviors. 👉 Delight, don’t just satisfy: use tech to continuously refine your products and services, turning every stay into a memorable experience. 👉 Empower your staff: equip your team with AI-driven tools to deliver hospitality that feels less like a service and more like a warm welcome. Tech isn’t just about efficiency – it’s about enhancing every touchpoint in the guest journey. #hospitality #hospitalitytechnology #ai