🚀 AUTOMATE CUSTOMER SERVICE: Elevate Every Journey! 🌐 Effortless Orchestration: Pega Customer Service™ intelligently guides and automates every journey, saving time and money while keeping existing systems intact. Digital-First Self-Service: Embed Pega self-service workflows in any portal or app. Turn any channel into a personalized self-service hub with virtual agents. Contain calls, reduce costs, and enhance customer experience. AI-Powered Guidance: Empower agents with an AI copilot for dynamic guidance, automation, and personalized next-best actions. Built for Agility: Transform service without starting over. Implement Pega AI and workflow automation into your existing service stack for accelerated resolutions, boosted productivity, and step-by-step service automation. Ready to elevate your customer experience? Let's explore Pega's innovations! 🚀✨ #RulesCube #CustomerService #Automation #AI #PegaInnovation 🚀 AUTOMATIZA EL SERVICIO AL CLIENTE: ¡Eleva Cada Interacción! 🌐 Orquestación sin Esfuerzo: Pega Customer Service™ guía y automatiza inteligentemente cada interacción, ahorrando tiempo y dinero mientras mantiene los sistemas existentes intactos. Autoservicio Digital: Incorpora los flujos de trabajo de autoservicio de Pega en cualquier portal o aplicación. Convierte cualquier canal en un centro de autoservicio personalizado con agentes virtuales. Contén llamadas, reduce costos y mejora la experiencia del cliente. Guía Potenciada por IA: Empodera a los agentes con un copiloto de IA para una guía dinámica, automatización y próximas mejores acciones personalizadas. Diseñado para la Agilidad: Transforma el servicio sin empezar desde cero. Implementa Pega AI y la automatización de flujos de trabajo en tu conjunto de servicios existente para resoluciones aceleradas, mayor productividad y automatización del servicio paso a paso. ¿Listo para elevar tu experiencia al cliente? ¡Exploramos las innovaciones de Pega! 🚀✨ #ServicioAlCliente #Automatización #IA #InnovaciónPega
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𝐖𝐡𝐚𝐭 𝐢𝐬 𝐑𝐏𝐀 𝐢𝐧 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞? 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬 & 𝐔𝐬𝐞 𝐂𝐚𝐬𝐞𝐬 𝐈𝐧𝐜𝐥𝐮𝐝𝐞𝐝 Customers in today’s world don’t want to spend one minute waiting for companies. According to studies, about 68% of customers willingly pay more for services or products that offer good customer experiences (CX). This makes sense because who wants to listen to pre-recorded messages or to businesses that offer bad CX? But then, what can companies do to bridge this gap without burning resources? Short answer: RPA in customer service, aka robotic process automation. Let’s see how companies can use the RPA process, not only to improve customer relationships but also to boost revenue. Read Complete Article: https://lnkd.in/dsHCe7z2 #AITech365 #CRM #customerexperience #roboticprocessautomation #RPAinCustomerService #softwarebots #softwarerobots
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900 Billion Minutes Wasted? That's Not Just a Statistic, It's a Customer Service Crisis. A recent report reveals that Indians spend a staggering 900 billion minutes on hold with customer service each year. That translates to a massive $55 billion economic loss! 🤯 These frustrating wait times are a symptom of deeper issues: ❌ Understaffed call centers ❌ Inefficient processes ❌ Lack of technological solutions But it doesn't have to be this way. At Stratforge, we believe in empowering businesses to deliver exceptional customer experiences. Our AI-powered speech analytics platform, Redflare, is designed to revolutionize customer service and eliminate those dreaded hold times. Here's how Redflare can help: 📉 Reduce Case Escalation & Transfer Rates: Redflare's AI analyzes conversations in real-time, ensuring customers are connected to the right agent from the start. Say goodbye to endless transfers and frustrating delays. 💪 Empower Agents: Provide your agents with real-time insights and guidance during calls, allowing them to address customer needs proactively and resolve issues faster. 🔧 Optimize Call Center Operations: Identify bottlenecks, improve training programs, and optimize staffing levels to create a more efficient and effective customer service operation. 🎯 Proactive Issue Resolution: Detect potential problems early and escalate them before they become major issues, reducing customer frustration and improving overall satisfaction. 🙋♀️ Enable Self-Service: Leverage Redflare's insights to develop effective self-service options, empowering customers to find answers quickly and easily. Don't let your customers waste another minute on hold. Transform your customer service with Redflare and turn every interaction into a positive experience. Ready to revolutionize your customer service? Schedule a demo of Redflare today and discover the power of AI-driven speech analytics. Let's discuss! How has your business been impacted by long customer service wait times? Share your thoughts and experiences in the comments below. #customerservice #AI #speechanalytics #Redflare #Stratforge #StratforgeSTOC #CX #customerexperience #efficiency #innovation
Indians spent 15 billion hours on hold trying to get through customer services in 2023, Mansi Jaswal reports for Storyboard18, citing data from a ServiceNow survey. This has resulted an economic loss of $55 billion, the report says. At least 90% of individuals surveyed said they have had to spend time with customer service with industries such as telecommunications, retail and e-commerce, and financial services topping the list. The survey included 4,500 respondents across India. While Indians spent more than 30 hours trying to resolve issues, they were open to switching brands if the complaint persists even after four days. The report highlighted that generative artificial intelligence was making its inroads into customer service, with around two-third of those surveyed relying on this technology. Companies can build high-performing customer service teams by embracing AI, says Sumeet Mathur, VP and MD at ServiceNow. Source: Storyboard18 - https://lnkd.in/dejvbq8r ✍: Preethi Ramamoorthy 📸: Getty Images
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☕️ #IA #ServicioAlCliente #ExperienciaDelCliente 🤔 ¿La IA reemplazará los agentes humanos de servicio al cliente ? Después de escuchar muchas opiniones y ver propuestas de soluciones asociadas a IA, considero que esta tecnología viene a potenciar las habilidades de los agentes, automatizar tareas repetitivas, proporcionar información en tiempo real y ofrecer soporte en la gestión de situaciones complejas sin embargo la empatía, comprensión y resolución de problemas que aportan los agentes sigue siendo fundamental en las interacciones. La IA se convierte también en un gran aliado en la personalización y creación de experiencias a la medida a través del análisis de datos de las interacciones y comportamiento del cliente. Es importante tener en cuenta que esta IA no funciona por sí sola, requiere datos de calidad y un sistema robusto de análisis al interior de las organizaciones, con esto identificar insights de valor que aporten a la estrategia. 🎯 La IA llegó para quedarse, ¿ ya la estás conviertiendo en un tu aliada ? Feliz día #LinkedIn 😉
AI Will Transform Customer Service Interactions As A Collaborative Partner
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As a Holistic Mental Health & Wellness Coach, I empower individuals and businesses to navigate challenges, optimize performance, achieve goals through personalized guidance, mentorship, therapy, and strategic consulting.
Wow, what a great shameless achievement! Wasting precious time of fellow Indians, a staggering 15 billion hours on hold in 2023. Don't you think it highlights a severe customer service breakdown? This not only reflects poorly on businesses involved but also results in significant economic losses. Beyond financial implications, the prolonged wait times eroded customer trust and loyalty. Wake up smarties, will you? Companies must prioritize efficient customer support channels and invest in technology to reduce wait times. If not during the Technology Boom, then when? Shouldn't these companies be levied with charges for wasting customers' time? Remember telcos charging per minute/second? Why not customers charging back? Addressing this issue requires a multi-pronged approach, including improved training for customer service agents, leveraging AI for automation, and offering more self-service options. Do these organizations need another set of schooling? Time is Precious, waste it not, yours and others, equally !!!
Indians spent 15 billion hours on hold trying to get through customer services in 2023, Mansi Jaswal reports for Storyboard18, citing data from a ServiceNow survey. This has resulted an economic loss of $55 billion, the report says. At least 90% of individuals surveyed said they have had to spend time with customer service with industries such as telecommunications, retail and e-commerce, and financial services topping the list. The survey included 4,500 respondents across India. While Indians spent more than 30 hours trying to resolve issues, they were open to switching brands if the complaint persists even after four days. The report highlighted that generative artificial intelligence was making its inroads into customer service, with around two-third of those surveyed relying on this technology. Companies can build high-performing customer service teams by embracing AI, says Sumeet Mathur, VP and MD at ServiceNow. Source: Storyboard18 - https://lnkd.in/dejvbq8r ✍: Preethi Ramamoorthy 📸: Getty Images
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The Hidden Cost of a Bad Customer Experience. Indian customers spent a staggering 15 BILLION hours on hold last year, resulting in an economic loss of $55 billion. With customer patience dwindling, businesses risk losing valuable customers. At Quampetence we believe that exceptional customer service is the key to business success. We understand these challenges and are committed to transforming the customer service landscape. Our innovative solutions have helped clients streamline their customer interactions, drastically reduce wait times, and enhance overall customer experiences. Let's connect to discover how we can enhance your customer service strategy! #customerservice #customerexperience #qualitywithcompetence #innovation #CX #quampetence
Indians spent 15 billion hours on hold trying to get through customer services in 2023, Mansi Jaswal reports for Storyboard18, citing data from a ServiceNow survey. This has resulted an economic loss of $55 billion, the report says. At least 90% of individuals surveyed said they have had to spend time with customer service with industries such as telecommunications, retail and e-commerce, and financial services topping the list. The survey included 4,500 respondents across India. While Indians spent more than 30 hours trying to resolve issues, they were open to switching brands if the complaint persists even after four days. The report highlighted that generative artificial intelligence was making its inroads into customer service, with around two-third of those surveyed relying on this technology. Companies can build high-performing customer service teams by embracing AI, says Sumeet Mathur, VP and MD at ServiceNow. Source: Storyboard18 - https://lnkd.in/dejvbq8r ✍: Preethi Ramamoorthy 📸: Getty Images
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Este artículo de McKinsey me ha parecido muy interesante. Otro enfoque de la IA en una industria que no había revisado aún, las Telcos. Destacando la importancia de la inteligencia artificial (IA), resalta cómo las compañías de telecomunicaciones pueden transformar la experiencia del cliente. La IA, a través de motores de acción óptima, integra estrategias de marketing y servicio para una personalización. Se hace gran énfasis en la correlación entre la satisfacción del cliente y la retención, proponiendo un enfoque omnicanal impulsado por la IA para anticipar problemas y mejorar la experiencia del cliente. La implementación exitosa promete reducción de costos, aumento de ingresos y mejora en la satisfacción del cliente. No adoptar estas tecnologías avanzadas puede representar un riesgo en un mercado en constante evolución. #IA #Telecomunicaciones #ExperienciaCliente https://lnkd.in/dbscnQrK
Why AI-enabled customer service is key to scaling telco personalization
mckinsey.com
Email marketer with a specialty in subject line copy, data analysis, and A/B testing
3 mesesThanks for sharing. I wish that I had had an AI copilot when I was working as a customer service agent.